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January 2024 by Lyn D.
The staff does not update the sale signs. It's misleading the customers. I am not going to renew my membership. Should be no star!
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November 2023 by Chris L.
I went in to buy a couple things and I saw a speaker that was on special so I grabbed one of the tickets to bring up to the register and when I got there the man who was helping us asked the lady across the registers to go and grab it but before she even knew what the product was she screamed back that they where sold out so I paid but then I decided to ask the help desk a question about there app and when I got there I explained to them "it says they there in stock but they lady just said they weren't so if I do the pick up for tomorrow will it be here since there supposed to be sold out and the lady at the front told me her computer says they still have 40 in stock" not 1 not 2 not 5 but 40 so I don't understand why I'm being told there sold out without even checking..but thanks to the lady at front desk I left that day with my speaker even tho it was supposed to be sold out
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November 2023 by Lily R.
Would not recommend this location! The employees here are unprofessional, rude and miserable. A male employee by the name of "Xavier" was very rude and said very unprofessional comments to me! He was very aggressive. Another employee by the name of "Heika" (that barely even spoke English) was not helpful at all and had a horrible attitude. She had the worst attitude, like she didn't want to be there. She tried arguing back and forth with me and talked to me with a horrible tone. She was trying to start a problem. Not sure who is hiring the employees here but they are ghetto and unprofessional. Won't be returning to this location.
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November 2023 by Kelsey L.
I spent $300 online to pick up my order the next day. I ordered the iridescent reindeer seeing as they're the only ones in town with it still in stock. And I drove 45 minutes across town to pick it up only to find out THEY CANCELED MY ORDER 1 MINUTES BEFORE MY PICK UP TIME. No call no text no nothing ahead of time I'm absolutely livid right now and all they could say was we can't find your order. This is straight BS I'm never coming back tk this location and I bought freaking membership strictly just for this order I will never be shopping here again!
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November 2023 by Melissa B.
I wouldn't recommend anyone to work there. My son was fired after he worked all day because he was in the ER and had a dr note. And the pointed him out and fired him. I guess I should of had him go to work on morphine and if he would if hot hurt would of been on them. They don't care about their employees.
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November 2023 by Leslye M.
They offer pick up times that they can't meet deadlines for. Maybe don't accept orders if you know you won't be able to have them ready by the listed date/time. If you plan on doing the pick up option, you might as well just walk in and grab it yourself. I'm sure it'll be quicker. Also, customer service was very rude.
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October 2023 by Clem Anthony G.
I really like Sams especially SCAN AND GO. The app is great. But customer service in store is really slow like 30 mins a person it doesn't make sense as if they're like doing it on purpose. I just wanted to redeem my Sams cash into cash. Couldn't take it had to leave. Smh
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September 2023 by Terry N Lisa M.
If I could give zero stars, I would. Ordered 5 slices of pizza, 2 hotdogs, 2 pretzels and a berry sundae from the food court and the cashier refused to give us a box. She said, "you need to buy at least 5 slices of to have a box". I assume math isn't her subject, either way she didn't seem happy to be there. Definitely move her to the back somewhere or something with less customer interaction. Walked out looking like a circus act juggling lunch for the Airman at work. Most definitely won't be renewing my membership, I was just reminded why costco is better.
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September 2023 by Connie G.
The lines are long here! If you have the scan app on your phone i highly recommend it! There cafe is just as worst! You have to stand in one line to order and another line to pick up! You couldn't even order a whole pizza because it was sold out, they're only selling single pieces!
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August 2023 by Desi L.
Curbside delivery pick up at this location is by far the worst! The workers in this department are lackluster, lazy and have bad customer service. They will see you for at least an hour and still don't say anything to you. Just to find out the order you were waiting for has been canceled or it's a return delivery that is not active in their system. I just don't understand why if an order has been canceled why is it still the sams club que? So frustrating I literally cannot stand coming to this location. They need to get their ish together. I'm disappointed every single time I come to this location smh. They workers make the experience even worse because they simply do not care it shows in their performance.
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August 2023 by Daniel R.
The food is really cheap and good, the workers are nice. But the prices are higher than snoop dog
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August 2023 by DeAnn L.
Curbside service is super ridiculous. I was there the other day and there were so many upset customers that were waiting on their orders for over an hour. I myself was supposed to pick up the day before but left after waiting for 45 minutes. From what I've noticed, they have enough workers doing the curbside service but one person literally doing his job. I wish I knew his name but every time I come there, he's the only one hustling to bring everyone's orders out on time. I witnessed the other workers just walking around like they were lost. With so many angry customers, the other workers were giving attitudes to the customers that were upset for having to wait over an hour for their curbside orders. Don't do curbside with these guys if u need to be somewhere, fr.
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August 2023 by Carlos P.
I was in need of an emergency tire repair due to a big nail stuck in one of my tires which by the way were bought at this location. The kept telling me to make an appointment when I had a flat tired. What part it's an Emergency didn't they understand, I don't know. Next time for any tire or any other car issues might as well go to another place. I could give them a minus review I would.
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June 2023 by Juan R.
Hello..THANKS VERY MUCH I made a complaint about the use of gloves and washing hands a while ago in the pizzas and hot dogs area a while ago in Sams in spring mountain ,Las VegasToday, 2:30 pm ,i returned and i went to buy my pizzas slices and like always, the lady helped me with the best actitud and great smile,and,,,, SHE WASHED HER HANDS AND CHANGED HER GLOVES,,I thanked her for the help and for everything's.The situation is that in the same way as i did the complaint,i speak today to thank because things have changed
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May 2023 by Gerald P.
A shout out for good customer service in the meat department , Jesus was friendly &tried to accommodate me when I tried to get beef ribs for BBQ. Unfortunately Sam's doesn't carry them. He called Lyl to see what our optionson short ribs were.Both gentlemen very helpful! Appreciated them giving suggestions. Settled onhalf inch cut of short ribs, nice for Kalbi style Korean ribs on the grill!Sam's is Blessed to have them in their family!
