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March 2024 by Jay Rivera
This pilot need to really improve! First the staff are not friendly , they really rude and don't care of coustomer . Don't even ask them for help because they are just going to look at you like you have 2 heads and 2nd the shower are really bad they dont have air circulation or and vents they might work to remove the heat from the shower room . The floor gets filled with water from steam and the shower head that leaks on the floor . I'm will never come back to this truck stop and will avoid it in all case
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March 2024 by Shayan Ahmed
As someone who’s company has a contract with pilot for fuel, I’ll have to give this a 1 star, would give negative if I could, I’ve also let others in my company know to avoid this truck stop and get gas before coming here. As others have noted, the fat security guard kicks out truckers who make his job possible, anywho I recommend ANYTHING but this place, DO NOT FUEL here, they don’t even welcome us.
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March 2024 by Baris Aytepe
Their scale is not working and blaming on me that im mistaken about not putting my tractor and trailer plate number which is i put correctly and argues with me telling me that im dumb and cannot put the correct license plate. QUEEN is the person who works here and is not listening at all about the problem plus argues with me. That is not professional.
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February 2024 by Maimiti Teriierooiterai
Super clean, pleasantThe maintenance department cleans the showers each time.There is soap (no shampoo) and even towels availableGreat experience!
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February 2024 by Darik Lujan
Horrible customer service, lady was so involved in her phone she never even looked at me once and handed my receipt clear up in the air waiving it like it’s my responsibility to grab it out of her hand just because she won’t stop playing in her phone long enough to look up herself, everytime I come here the management makes ugly faces if they have to help cut the line down, this place is a joke
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February 2024 by SimplyTertius
This is by far the WORST Pilot I've ever been to and that's saying alot because I'm an OTR truck driver... Every employee's customer service I've encountered, besides the shower attendants ironically, has been absolutely TRASH at best... Obnoxious yells of "NEXT" are definitely DMV worthy... This place needs several secret shoppers to confirm just how consistently these things happen... Then a whole new staff needs to be hired in my opinion... I'll be going out of my way to one of the other Truck stops from here on out.
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February 2024 by Diana Rudenko
my husband and I stopped to rest in this terrible place at 2 o'clock in the morning we woke up from a strong knock on the cabin of the car. It turns out that the entire parking lot was marked with signs, 2 hours of tolling. As it turned out later with a disrespectful barbie employee, you need to pay or leave. Disgrace!!! Recommendation: do something useful, cleaning the area and toilets. Shame on pilots like this!!!
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February 2024 by Jori Easterbrook
I got gas and went in the store. They had alot of extras. I found every single item I needed plus other stuff too! Great price for gas too..
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February 2024 by Jessica Eubanks
Been waiting for a shower for an hour and a half bc they kept giving people their showers after they missed it and went to them to complain about it so we did our laundry while we waited and finally got a shower so we finally got our shower, came back to a notice of the two hour parking on our windshield all bc the shower line was backed up but staff was nice and friendly and the showers were pretty nice.
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February 2024 by Felicia Brofford
Yeah it's a bit tight here, but not so bad that it's takes a long time to back in.It does become a cluster F at times bc some drivers are just ignorant beyond belief.As for the store it's super clean, including the showers. They are roomy and the water pressure and temp is spot on.The staff is outstanding. I've haven't met an unfriendly employee yet in my unfortunate 3 days of being stuck in Vegas.I have to say this is one of the better if not the best pilots I've been to.Oh yeah and there is a sub shop and Mexican restaurant across the street, both are awesome.Also a jack in the box and burger King in walking distance.
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February 2024 by Johnny Vance
Manager is great, had a price discrepancy with the advertised price and he took care of it and personally made sure that it was all right.Not many people take responsibility for things anymore and it was a nice change for once.Made a customer more often for sure! Thank you.
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January 2024 by bikerman carlisle
Need new management not the first but we reserve parking to ensure we have somewhere to park.we get there they immediately say they won't make anyone move so we park at an non working fuel lane. But 45 mins later they beat on the door to make us move but won't help us get a parking spot we payed for. Yeah going o corporate on this one cause it's more and more common they won't ensure the people that actually pay for thier spot have an parking spot.
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December 2023 by C3C3
Negative -5 ☆☆☆☆☆Worst customer service EVER! No smiles or Thank You's just alot of ●COMMANDS, ●Throwing down your receipt, ●UGLY facial expressions when you ask for an additonal item from behind the counter.Clerk #780 needs a vacay, a raise, or a DIFFERENT kind of job that isn't in customer service..she was the WORST of them all. 12.28.23Just keep driving 1 mile ahead to another gas station for GREAT CUSTOMER SERVICE, cleaner bathrooms, better food...
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December 2023 by Omer Tekler
We are CDL holders/truckers, waiting in our car for other team's arrival to facilitate the truck transfer. However, an employee (wearing a blue shirt, with a radio, etc.), who appeared to be a manager, approached us. Without a greeting, he stated, 'You're aware it's a 2-hour parking limit, right?' I promptly decided to take my business elsewhere. Wishing you all a joyful holiday season! ???
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December 2023 by steve crevatis
Don't hope for a spot. Night or day the truck lot is full of box trucks, day cabs, dropped trailers, abandoned equipment and sprinter vans. No room for actual semi drivers. I wont be fueling here anymore. 3rd try for a spot and once again i am leaving without a shower. Management needs to secure the lot for the ones who need it and not the filth taking up the whole lot.
