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January 2024 by Thomas E. Fagan
Very friendly staff.
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January 2024 by Floyd Barten
Our local pet store. I go there all the time. Often they are out of the same dog food that I got the last time. Authority brand also keeps changing the dog on the cover so that makes it confusing. Nice staff. Only one register open so you wait in line.
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January 2024 by Islandgyrl S
Loved the selection for my ill cat but there really was no one to talk to.
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January 2024 by Glenn Anthony Joven
Tried to buy a couple of finch and parakeets. Unfortunately, a super-fat sales associate automatically refused service assuming instantly that I do not have a big cage to accommodate the birds at home without backing it up with facts. This store would go bankrupt without valued customers. I wonder if PetSmart can maintain her oiss poor salary?
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January 2024 by Courtney Lonardo
Jill and Robert from corporate are professional and helpful in resolving my distribution center complaint. Unfortunately, three products from two different stores were completely defected (broken plastic straps, missing pieces, and cracked glasses). I drove to two stores three times in one day to try and get this settled and I could not leave with the desired purchased product. Both managers Lex and Kelly and staff member Zach, were polite and professional thank goodness. But I feel upset that it falls on them when the distribution center needs to be severely addressed. PetSmart customers are no longer able to even be that with these discrepancies. It's rather frustrating. I now have to wait for my refund, purchase another order and essentially hope it is not broken upon retrieving. Please address this asap so I am able to purchase this much needed item. Ty very much.
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January 2024 by Rick Moore
Great job grooming my dog. Thank you Maria.
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January 2024 by Kimberly Hogsett
Good selection of pet supplies
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January 2024 by Modern day Hustler
Everybody's friendly
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January 2024 by Sloe
Majority of the time, this PetSmart has everything I need in one trip. The staff is really friendly and helpful. The grooming salon is one of best because my dog comes out stress free. I love their rewards program. It provides savings throughout the year.
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January 2024 by Carmen Hayes
This store feels a little messier than I like. But I went for dog food. They had what I needed. The clerks are very friendly. And the line moved quickly
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January 2024 by Tracey Giancola
Dropped my shepherd off in past and had great service with two groomers working to keep my dog calm. On Christmas Eve, it appeared they wanted to leave early so didn’t want to deal with my dog. They usually take a few hours so wasn’t concerned they hadn’t contacted me for pick up. I received ONE call to pick him up and employee was rude and disrespectful basically accusing me of ignoring their “calls” that I never received. They stated they couldn’t groom him because apparently they are inept at dealing with dogs who aren’t super excited to see them. I would never recommend this place with the current staff. Manager has zero customer service /de-escalating skills.Complete waste of my time.
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January 2024 by Jesse D.
The Doggy Day Camp at PetSmart on N.5th us great! They took care of our two timid Bernese Mtn Dog/Springer Spaniel/Australian Sherpherd mix sisters. The staff have taught them to come out of their shells and show off their personalities. They fur kids have made new dog friends. The staff is incredible there and are very loving of our dogs. We bring them snacks so they have throughout their day because they too are thoughtful when we drop off and pick up our two fur kids. On special theme days we get amazing and funny photos which I will attach Your fur kids will be in AMAZING hands. Thank you all at PetSmart on N. 5th! Also, check out their reviews on Google
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December 2023 by KNote
I was surprised by the limited selections in a one category store.
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December 2023 by Tobias
Gut customer service
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November 2023 by Full Cell Braille
A lot of the supplies your new BFF will need are sold here!! ❤️