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December 2023 by Diego R.
Worst employee they have in grooming we want to see how they do hire cut on dogs though the window to bring our 3 dogs and the women from window made a bad face and say go away bad customer service this Pecos don't deserve our business
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October 2023 by Genesis A.
Mike and Najee are my go to however everyone here is AMAZING! Mike does an excellent job grooming our baby every time and sometimes Najee does her baths . I am extremely picky about where I take her and who I let groom her but these two young men & honestly the whole grooming department here are seriously outstanding ! I've been coming here for over a year and every time I've been so impressed ! Also please make sure to tip, grooming is VERY HARD WORK , imagine doing that all day long. They all deserve the best
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September 2023 by Deanne S.
Petco on Decatur has the best veterinarian service! We're very satisfied with the quality of care our toy Poodle has received.
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July 2023 by Wendy K.
Another successful visit to Petco! They have a strong aquatics department at the store. Ask for Chris or Alex!
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July 2023 by Deborah R.
Restroom needs work. They pride themselves on clean. What is their definition of clean.
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July 2023 by Jamie Martinez
I love this location and the staff. ?
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June 2023 by Jojo Tacos
He wore a Superman belt an caught fish like Aquaman don't remember his name but impressed
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June 2023 by Anise A.
I will not shop with Petco they are Insensitive to their customer needs! I was asking for a refund and was told I can't receive one for training that I won't be able to rebook...
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May 2023 by Christina B.
Way too loud in here (music). This location appears to focus on a "hip" atmosphere instead of being service focused.
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January 2023 by Ellen Randolph
Our golden has been going here for over 1 yr. Michael is wonderful! You must make an appointment ahead to get in with him because he books up very quickly. Everyone there is very friendly including the clerks. We enjoy this place very much and our golden retriever does as well.
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January 2023 by Raquel C.
I feel obligated to share this. It made me so sad the way this petco has all these fish shoved together. No space for them to swim and have a good quality life. This is animal abuse.
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October 2022 by El G.
Came in to buy feeder goldfish and when we asked the person working there (female- 10:15am on 10/05) if they had time to "fish for the bigger ones" (because the "large" were almost the same size as the small ones but with a 20 cent-ish difference) the response we got was "not really." Not really?!?! No apologies or anything. Just "not really" with an attitude. Not what we expected since the other workers we've come across before always responded that they'd happily help. Needless to say we walked out fishless. Note- there's a Hispanic guy that works in the fish area who is AMAZING! He's always so positive and happy to help. And super knowledgeable! They need to give him a raise. He's the only reason we even bother coming back to this location.
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September 2022 by Savanna L.
Definitely hard to get a hold of over the phone but does an amazing job grooming my pug and getting his nails trimmed. A bit pricey but honestly worth it. The only reason why I'm getting four-star supposed to five is because it is hard to get in touch with them.
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August 2022 by Elaine S.
We just got a new puppy. He was a terror until I brought him in to have sessions with Jack, the trainer. Jack is amazing! He has my little man actually listening to and remembering commands. He's a much more manageable little beast only 2 sessions later. After he's done with these puppy sessions I will sign my dog up for the next level. Jack has been a godsend and I can't recommend him highly enough.
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August 2022 by Rena H.
Went here for grooming services and would have rated higher but for one omission I will mention later. Percie(?) was very helpful and took great care with my pup. It was my dog's first time there. Made sure she got details on what I wanted, went through the procedure checklist with me and all services. My pup was ready when she said and looked amazing. I didn't make my appointment with her, so learned of VIP services too late. My dog is super skittish so I will opt for VIP next time, which guarantees she is completely groomed all at once and is completed sooner.
