-
March 2024 by Webster Escares
Horrible experience, will not be getting my taxes done here. First of all she got my name spelled wrong, made multiple wrong entries that I had to correct. A simple conversion from Canadian $ to US $ was wrong, Lack of knowledge, I can go on.Very unprofessional behaviour from the other female employee, on her phone talking loudly about her personal vacation- while at work. No privacy in this place, everybody can hear each other.
-
March 2024 by Evelyn Canchola Rico
No longer a loyal customer just for $40 because I have been paying $300- $400 for taxes each year and my taxes were not made correct so they have to mail me my money in check. So the fee should be returned but they choose not to. When my account was wrongly entered by your tax preps. Not worth it anymore we pay all these fees to have no issues and get them to help us with IRS. No one ever answers here anyways always have to make an online appointment to then have someone say wasn’t registered.
-
February 2024 by Roslyn Coffee
I love my tax Lady Adriana
-
February 2024 by James Loreto
Nice Customer Service. Knowledgeable Staff. Professional
-
February 2024 by Jazzlyn K.
Patient, amazing and open to discussion about your taxes. They help you learn and keep everything easy enough to understand.
-
March 2023 by Sraka
My "tax professional" asked me questions on documents I already uploaded, so I had to take screenshots and post in the message.My "tax professional" made a mistake on our joint filing. When I brought her attention to it, she said she'd fix it to reflect the right amount. Kept dodging me and said I need to pay first to see the full breakdown of my return. I did because its a professional business, so there is no way they can be scummy like that. Wrong! After I paid, I saw the mistake is still there. I refused it and sent back for editting. 2 days later, she "reviewed it" and sent it back, SAME mistake, so I did the same thing again, politely. She did the same thing AGAIN. Also, this whole time, she never communicates, doesnt say anything. We called the office, everytime we called, its always: "shes busy with a client", like 3 times, 3 different days. The front desk lady on the phone just takes my name and says she'll let her know.This is mob behavior. How can a reputable business that everyone uses do this.I am an active duty US military stationed overseas, doing this from Europe on virtual h and r block. Maybe thats why she thinks she can just get away with it. That we are not there physically and cant come into the office. Cowardly behavior.Our "tax professional's" name is JESUS MARIN. Just keep that name in your head if you do your taxes on simmons in Las Vegas.
-
February 2023 by Christopher Scandura
Not sure who's running the appointment scheduling, but to get a call to reschedule a previously set appt only to be told several days later the page was "refreshed" and online orders are now overbooked on that date was a little lacking for me. However, as there were too many scheduled I went ahead and freed up a spot for them.
-
February 2023 by DeAnna Handy
The service here is ridiculous! There is only one employee working and even if you have an appointment you will not be seen. I have been waiting 20+ minutes and not only is this rude man ignoring the fact that I have an appointment, but he has not addressed anyone in the office. Very unprofessional.
-
May 2022 by Keith “Unforgiven OUTLAW” Armon
QUICK SERVICE...I ONLY HAD TO REPLACE MY EMERALD CARD...I REALLY ENJOYED THE CUSTOMER SERVICE.....
-
April 2022 by jessica morris
The worst experience ever! Very rude would not let ask questions , The tax preparer asked me was I there to get my taxes done or to ask questions so I collected my stuff and I said well thank you very much she proceeded to tell me I owed her $99 for a consultation and I said no I don’t think so so I walked out of there then I called back to ask to speak to the manager and they said she wasn’t available the manager called me back 15 minutes later not to apologize for them being so rude but to ask me if I wanted to get my taxes done and if I would come back and see another tax prepare so she really just wanted another appointment and wanted me to get my taxes done !
-
April 2022 by Brenda Patterson
Adriana was very thorough. She made sure I understood everything. Inform me of things I can do to get more back next year. Than you Adriana
-
April 2022 by Pam Hunter
Even though I didn't drop by tax papers off unitl the week taxes are due, my taxes were completed in a very timely fashion. The results were clearly explained to me.
-
April 2022 by Theresa Parra
Forcing me tonleave a review so I will stop getting these d*** emails.
-
April 2022 by Manuel Urbina
Everything was explained well and in Spanish with great service
-
February 2022 by Brandon Powell
My tax preparations by my H and R Block worker was professional, quick, positive, informational when taking care of and working on my tax returns, sending them in! I was told the information upon completion with my identification verified accurately and precise! the prep, strategy and workstyle were really high!
