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February 2024 by Harry S.
I went to the Ann and North Decatur location for a new tire; the proprietor said that he thought he had two equal quality tires in his upper storage; one for $179 and one for $129; I figured he would come out with the more expensive tire but to my surprise, he came out with the lower cost tire and that was my price out the door. The dealership wanted over $200 plus. I'll be back for sure!
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January 2024 by Kimberly Lister [Shadow Ridge HS]
I have been using this facility for years without a problem. I brought my car in for one thing on Friday, they managed to break something else, and refuse to take responsibility for it.
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January 2024 by Derk Hebdon
They got me in and out with a very fair price!
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January 2024 by Gloria Brock
I have been taking my vehicles to this location for years. The staff is always courteous, personable, reliable and honest. The mechanics do a top notch job too. I trust them. I recommend them whenever I get a chance.
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January 2024 by Edward Olson
I’m getting a oil changed on my truck excellent customer service
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January 2024 by rose auna
Staff is friendly. They really listen to all your concerns.
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December 2023 by kayla phillips
Bruce and Brian are life savers. They have always been my go to guys here at Firestone! Won’t go anywhere else. If you’re looking for quality work and reasonable prices, look no further! Ask for Bruce and Brian!
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December 2023 by Kayla G.
Bruce and Brian are life savers. They have always been my go to guys here at Firestone! Won't go anywhere else. If you're looking for quality work and reasonable prices, look no further! Ask for Bruce and Brian!
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November 2023 by M D
I had a flat tire that needed to be replaced. The manager Brian was super helpful, friendly and professional. He didn't b.s. me at any point in the service process and got the job done in a timely manner. Amazing guy, who knows how stuff and the staff was great. I'd highly recommend using the Firestone Ann Rd off of Decatur Rd location as I will be from now on.
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October 2023 by Jonathan Gutierrez
I dont see my review here so let me skip to the good stuff as i repost…Charged 1,xxx.oo dollars for services. Just for me to take it to another mechanic and call out the mistakes that were made.Snagging any type of parts between an intake and motor and torquing down is definitely employee error… then saying there seems to be a compression issue..i wonder why there was a compression issue….Along with this fun experience, my number has been reported as spam. I see you would rather block someone from contacting your store than resolve issues on mistakes that employees from this location made.
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September 2023 by Lucy Hutcheson
Kuzari saved the day! I had an 8am appt at the other Deer Springs location but was told that it wasn’t even guaranteed that they could get to my car today, at all. Which I totally understand, but the way it was relayed to me was rude and accusatory. So I left and went to the Ann Rd location and Kuzari was just awesome. He gave me a reasonable, estimated time it might get done and even ordered 2 different batteries because I didn’t know which one my car had. They ended up getting it done quicker than what he had estimated. Because he was such a pleasure to work with, I didn’t mind the wait. Well done making stressful situations tolerable. I highly recommend this location!
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August 2023 by Dan M.
Do not go to this repair shop, even for a wheel alignment.I have owned my classic 1970 Chevy Truck for many years. Completely restored and show quality truck. I brought it to this shop for a front end alignment What a huge mistake. Joe called me to tell me that the bolts for the tie rod sleeve were stripped out. I told him that was impossible, as I had just greased the front end the day before. WHen I arrived I took photos of the damaged bolts. Their technician had used an impact wrench and stripped the bolts out. When I tried to start my truck, I discovered that they had completely tore out the ignition switch wires in the truck and tried to HOT WIRE my truck! I made a complaint with their coroporate office and with the BBB. If you look at their BBB rating, Every single Firestone shop in Las Vegas has an F Rating. Do not go here! They will damage your vehicle!
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August 2023 by Gaynelle Peoples
I just want to give a BigThank you to Andy the General Manager for resolving the issues with my tires. I am so grateful and I now feel safe and that's all I wanted.? Another Big Thanks goes to the Manager and Kuzari for providing excellent customer service at the Ann and Decatur location. Thanks again guys and I will be back?Sincerely,Gaynelle Peoples
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August 2023 by Dawn Lovejoy
Spent 800 on new tires ,oil change, new air filter, whipper and everything else!!! After picking my car up I found out I could only drive 40 mph cause they forgot to balance my front tires.. took it back today and now I can only drive 60mph … the r still not balanced right and come to find out!! The checked off the list of everything the looked at!! Well this is the second time is was there and no washer fluid.. really!! How do I know they even gave me a new air filter… or a oil change… I’m so pissed… ????
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August 2023 by Nancy Vear
Made two appointments and was told a two hour wait before the car even was going in. Paid for an oil change and a gasket but now I have nothing but an oil leak. I ended up getting somebody else’s information and Bill. Came back so I have them look at it to make sure I was safer going to California and they just had me sitting there for over an hour without even looking at it. Horrible customer service and apparently horrible at oil changes and detecting leaks. They have it written down that I denied having the leak checked when that’s what I was there for. Hope I make it to California in an hour.