CVS

Most Recent Comments

• November 2023 by RJ M.
  CVS has always been my go-to place for a quick in-n-out purchase. I've always just scanned my card or inputted my number whenever I check out to collect rewards and that's it. Recently, I've decided to try out their photo services. My husband and I have always wanted to put up some memorable photos around the house. He suggested I try CVS out. I log in through the app and navigate through to the photo services tab. I go through the process then submit my order. Through the process, you're able to crop and use filters to finalize the order. It said same-day pick up and was to be ready a few hours later. A follow-up email was to be sent to as a notice that the order was ready. So following submitted the order and seeing the confirmation, I waited. The estimated time for completion as stated on the receipt came and went. I gave it another hour or so before taking any action. So after a few hours passed, I called the location for an update. Following the automated responses, a lady answered the phone. It wasn't the most "customer service-centered" way to answer the phone but I shrugged it off. Though it did make me feel a bit uneasy about the status of my order. This was to be the first of three calls. The lady on the phone informed me that my order hadn't been done yet because management or some other team member were looking for the proper paper for my order. I asked how long it would take and she said that I would have to just call back and check. I didn't call back for the rest of the day just to give them enough time to do whatever it was they needed to do to complete what was supposed to be same-day pick-up. The next day, I called and again it was the same lady. How I know? Same tone of voice. I asked about my order and she asked what was my order. I offered the confirmation but she said that she'd rather me tell her what type of thing I ordered was. Two Glossy Posters. She told me to hold because she was going through what she made seem like stacks on stacks of projects. She later comes back and says that she didn't find my order. She fortunately offered to rerun my order after finding my name on the system. I thanked her and just as I was about to ask about status, she drops the call. Anyway, I wait for the email. The email saying the order was ready finally came. I called just to make sure it was ready ready given the issues. I wasn't about to go all the way over just for them to not have it ready. Again, same lady answered, I asked if they were ready and she excitedly said yes! I drive over and the location wasn't that busy. There was one other person checking out. I could only assume the lady who helped me at the front, Jean, was the same lady on the phone, who knows. I go up and said that I was coming in for the order. She knew right away what I was talking about. She fumbled a little bit on the register before going over to the photo desk to grab my order. She placed it down, rings up the item and before I leave, she rambled on about typical workplace annoyance. I empathized with her and thanked her for her time. Excitedly, I drove home already planning where I was to put them up around the house. As I settled at home, I opened the box they came in and unfurled the two photos I ordered to be enlarged. To my extreme disappointment, they were horribly cropped and not at all centered as I envisioned while placing my order on their App! These are not something I would be proud to display in our home. I feel that this could have been avoided if the proper individuals ran the photo desk, if that's a possibility. I don't know how to go about this horrendous reproduction of my cherished photos. I imagine calling in and asking for a manager would be the next logical step.
• November 2023 by Chris S
  I had to get my prescription transferred to Camino Al Norte CVS pharmacy and this location violates HIPAA laws by screaming out the name of my medication for everyone to hear. To add insult to injury they made fun of the name of my medication & it was alarming I understand we’re all human but go play with somebody else. A older sounding lady over the phone also was rude when I was making her job easier by contacting MY health care provider to send over the transcript since they didn’t send it over and she had a undertone to her voice that was very demeaning. I’m never picking up my medications from here ever again!
• November 2023 by Kathleen Robertson
  My experience was amazing today. Staff was extremely helpful and the pharmacist did everything she could to assist me. Really appreciate the effort and great customer service.
• September 2023 by Lynn Rodriguez
  I could get any lower than one star I would give it. I was given a wrong prescription today for a controlled substance. Not only was it given the wrong one but they did not even bother calling the insurance company and was charging me retail to begin with. After I told him to call the insurance company for approval it went from $147 to $5 and this is the second time when I called about giving a being given a controlled substance in error and it's got somebody else's name on the bottle I was told oh gee you'll have to come back come in tomorrow and talk to the manager I will never have anything filled at this at CVS again this is dangerous
• September 2023 by Steve Catron
  This is the best CVS around!! Friendly staff and great service - Always helpful :)
• September 2023 by Bill Hurst
  If I could give no stars that would be the case. Called in a refill for prescription at 800am said it would be ready by end of day ho in there at 540 not ready said it would be 15 minutes so I said OK I'll be back first thing in the morning. Get there this morning still not ready said 1 1.2 hours. Really. And to be very rude with me and snippy and say not my problem. Completely disrespectful and rude. 0 for your customer service. This person should absolutely not be working there with that type of attitude. This is my life and depend on these mess to keep me going. So yes this is your problem. I'll be reaching out to higher ups to make sure of this cause I'm sure I'm not the first person that's had this issue. Completely unprofessional standards for a nationwide company. Really CVS are you OK with this. If so you should be ashamed of yourselves and the employees you are hiring. 0 score across the board.
• August 2023 by Mandy Steele
  I had a very unpleasant experience with a cashier named Eden. I’ve been having some issues with my care pass rewards and mentioned to her that I may have to use an older phone number. She made a rude sound and proceeded to complain to me and say that what I needed to understand was that she would get a strike against her if she had to cancel the transaction for any reason. I said I did actually understand because I worked at a CVS before too but that I needed to be able to use the credit. She kept going on about how I should know one thing or another and I kept telling her that I didn’t think any of that justified her being rude to me or arguing with me. She then kept going on about how I just didn’t know her or her personality. I tried to lay the matter to rest but a manager approached and asked what was going on. So I explained to the manager and once again Eden interrupted to complain about how I didn’t understand her or her personality. Even the on duty manager told her to just stop arguing.I don’t think her personality should prohibit her from giving decent customer service or helping her customers in a respectful and compassionate way. I’m not responsible for CVS’ cashiering policies. In the end the first number worked and all of this could have been avoided by simply completing the transaction in the first place. I’ll probably avoid going back for awhile.
• June 2023 by Ed Maylock
  Why does the pharmacy close for lunch just send one person at a time and stagger the lunch times.Nobody else closes their business at lunch!! Everybody gets to eat and everybody happy. If the pharmacist needs to eat plan ahead or at a later time easy. Totally an inconvenience to all customers!!!!Thank you!!!!
• May 2023 by Jessica Arellano
  This is my favorite cvs store - very clean, pleasant environment. Feel safe and protected by the staff. Tanya is an excellent cashier with great customer skills. Always smiling and pleasant.
• February 2023 by Chanté B.
  The cashier wasn't friendly, always a long wait to get through the pharmacy. They always tell me to call my insurance and or doctor to get a second authorization. Never had a pharmacy say it's my responsibility to have that done.
• January 2023 by Vincent C.
  just moved to this side of town. went to this cvs to switch my prescriptions. unfortunately these people are not smart enough to run a pharmacy without closing the whole pharmacy up for lunch. evidently these people have no interest in running a successful business. so i want to across the street to smith's whose pharmacy was open. they were more than happy to switch all my prescriptions. if people aren't smart enough to to keep a business open for lunch. ( never heard of delivering lunch) they are not to be trusted with my prescriptions. cvs sucks !
• January 2023 by Just J.
  The old cashier lady named "Jean" is the worst employee ever. I don't know how she got the job with her TERRIBLE attitude ‍ she was extremelyyyy rude and was smacking her gum very loudly. She doesn't hand me my bag and shouts at me saying "well you can go now" because I was waiting for her to hand me my bag, on top of that this isn't the first time this has happened it happened a couple of times she was very rude. Same lady. Not to mention she is racist as well.. I was trying to look for other cashiers but she was the only one there. She's too damn old to be acting like that and best believe next time she's getting cussed out.
• January 2023 by MS R.
  This CVS has some of the worst customer service ever. Since this is the closest CVS near my house I end up going here a lot. The employees all seem to have a mild edge and attitudes as if they're severely unhappy to be there. Look, we get it, no one likes working, especially in customer service. But if you hate your job that bad, maybe you should have looked into another career choice. Everyone has things to deal with and no one needs their attitudes because they hate their jobs.The last straw that made me write this review was my recent experience at the pharmacy. First, I walk up to the counter. I'm in pain and I just want to grab my medication and go home without being served a side of passive aggressive attitude by people who hate their jobs and act as if they're forced to work for CVS in customer service. Of course, I couldn't be so lucky. Yet again, more attitude. A younger woman who looks frazzled and confused tells me she'll be right with me. I'm thinking okay great, no problem. Nope, instead I wait...and wait...and wait...as she proceeds to staple orders and continue to take drive-thru pharmacy orders. After being courteous and telling the drive thru customers have a good night guess what she says to me?In an abrupt and rude tone, she says "Name, date of birth?" No greeting or anything. I decide, it's better to just brush it off. She tells me she has to have the "Pharmacist" to review my medication. Well the pharmacist "Uchenna" lazily walks over, doesn't go over the medication with me, barely speaks or anything. It's almost as if he's a caveman by the way he grunted through the entire process. I was courteous, the entire time. In fact, at the end of the transaction, I'm the one who was polite and said, "Thank you," before walking off. The entire interaction was disgusting. And here's why. Right after I walk away, I hear "Uchenna" suddenly perk up, become professional and say to the next customer "Hi! Thanks for waiting, sorry for the wait."These people have a problem with minority women in particular. I have noticed small microaggressions from certain people who work in this pharmacy towards myself and other women of color in the past. I think CVS district management needs to do an overhaul and get a handle on the attitudes of these people. In reading other reviews the pharmacy in particular appears to be a problem and I agree. It's horrific to be in pain and deal with hostility when you're just trying to pick up medication. And the so-called "Pharmacist" Uchenna needs to calm down and realize he's a minority himself. I'm not entirely sure who he "thinks" he's looking down on or attempting to treat different. His behavior was weird and uncalled for especially since he's dealing with the public, who most likely are enduring an illness of some kind. Lastly, this store smells like garbage and sewage. Especially first thing in the morning, YUCK! How are they subjecting people to these fumes? Deplorable.
• December 2022 by Tanisha Miller
  This is for the pharmacy! Very rude and not helpful at all!! I’m sick and the last thing I want to deal with is the pharmacy staff complaining about working long hours and why did so and so get to leave… then tells me they can’t fill my RX till very late or possibly the next morning! When I asked the older short blonde lady (who’s name I don’t know because she wasn’t wearing her name badge) to please cancel my RX so my normal CVS can pull it to fill, she gave me an attitude and said she was busy she would get to it when she could. Mind you the whole time I’m on the phone with the other CVS waiting for them to release my RX!! I’m very disappointed with the pharmacy at this location so rude for no reason! At least the cashier at the front was very nice and the manager took the time to listen to me vent about my experience.. I don’t recommend this location for your pharmacy needs!
• December 2022 by Josh Hart
  Great Service, Great people. I went in today and got my RX 10 minutes after dropping off. They were all super respectful and polite. Never had better service at a CVS!