-
February 2024 by Edgar Leonardo Jaquez Llanes
A place with a lot of variety of items, very friendly people and in particular having many products, it is a pretty clean place... I loved the experience... I found everything I was looking for, and what they didn't have the attention to ask for from another store so that on my next visit they would have it according to my taste and size... really very good customer service. Much success.
-
January 2024 by M M (Chuck D)
Great customer service ?
-
January 2024 by Tony Gugliuzza
Big 5 has a lot of really cool items like my new push-up handles
-
December 2023 by D Martin
Great customer service
-
November 2023 by Peter “Petriusthegreat”
I had to purchase a couple items for an upcoming outdoor job that's going to be about 5 weeks. The nice lady helped me with a couple items, and rang me up quickly. She was so helpful and courteous and I thank her and Big 5 for the service.
-
November 2023 by jumbugg jumbugg
Great customer service. Very clean and well organized
-
November 2023 by Ms. Mickey Rabb
This store is not really handicap accessible. It was so difficult trying to maneuver a wheel chair around.
-
October 2023 by Judy T.
We walked in with pkans if getting 2 pairs of shoes each (total of 6). Everything was fine with the young skinny light skinned man. He provide every shoe correctly. I decided to change my mind and go with another shoe. Young man went home for the day then I get Omar. I ask Omar to bring me one pair. While trying on i am listening to Omar tell his colleague about his pepper spray training in details. How they had him read license plates, how he went home and washed his hair to later cause it to reburn his eyes etc. Omar saying inrather take the option of being gun tazed than pepper sprayed. In the middle of his storied i ask for two different shoes at two seperate times. Omar provided the wrong shoe not once but twice. Despite me telling him he is bring me the wrong shoes ge continued. I thought it was best to ask another employee who wasnt busy tellkng a story rather than attention to detail. It also made me wonder ad he suppose to be a cop. This proves attention to details isnt the greatest but only whT they are focused on. Another story. I asked another employee who brought me the wrong shoe as well. They Re going off of looks rather than shoe yag and name. The shoes are similar but not the same. Becsuse of the incompetence we decided not to give them our money. I asked to speak to a manager and would you figure it was the old guy who too brought me the wrong shoe. He offered me to come in the back to look for it which was him trying to be a smart ass. If i have to find my own shoe then what is the point of you working? The Best of it all, yhe cashier saud let me get you the store manager. Guess who it is? OMAR!! Now it makes perfect sense why his employees are doing the same thi g and have the same lack of attention for details. To make matters worse, Omar ask me " so your only problem is i gave you the wrong shoe?" I responded " no! My problem is what you demonstrated up this moment. Piss poor attention to details. You gave me two wrong shoes foe two different shoes, your employee did the same thing, and you didnt even pay attention after making you aware, to pay attention to details. That is my problem wirh your lack of service, and fuether incompetent because YOU are the manager displaying the same lack of details. The shoe is there because they young man bought it to me, abd your cashier explained no one has purchased running shoes since I came in. Rather apologize, and try to find a resolution which is just the right shoe; you reply with a smart ass comment" Great store manager selection that cannot , and chooses not provide simple customer resolution and service.
-
September 2023 by C Toung
Sales clerk verry helpful. Store was clean. My 2nd time there. I will shop there again.
-
August 2023 by Sharon Steele
Was calling around for a specific product but I enjoy all the big 5 stores
-
July 2023 by Carmen Hayes
Staff was nice. Found swim trunks for my husband. And swim shoes for myself. No Nike slides sold here
-
May 2023 by lorrie olson
Love the deals. Service was fantastic. Went in for walking shoes. Great prices and deals.
-
April 2023 by Lexy Sanders
The manager was absolutely terrible. No help what so ever and appeared to just hate the world or as if I was a bother when asking for any assistance. I don't know if I caught her on a bad day but had an absolute terrible experience because of her. Unfortunately, I did not get the name. I will be calling in for more information on this specific manager and their policies as I am very confident a law under the ADA was violated. Proof of my medical condition/disability was also presented and this was still the result. Very disappointed as this is a place I shop at very often and this specific store. The customer service is horrible, however, there was one employee that tried to be helpful. Because she was not the manager, she had no say in further assisting me and my medical condition. Worst experience ever.
-
February 2023 by Stacy V.
Manager was so rude and had a attitude the whole time . I Asked a question and she answered me so rude. Not nice at all . If your going to be a manager then you should love your job right? She should not be a manger. They need a better one.
-
February 2023 by Manny Francis
Nice store lots of sporting goods and many different things for camping and hunting. Staff was really nice and the store was clean. Went to buy boots and was in and out in 15 minutes. The shoe department staff was nice and courteous.
