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December 2023 by jesus galvan
I made a reservation for this weekend and the reservation policy stated that i could cancel free of charge on Thursday's before 4 pm, well on Thursday my flight got cancelled and I decided to call them to either change my reservation dates or cancel, I started calling them at 12:00 pm and they did not answer, I tried calling them 7 times and all those times the phone would just ring but no one would answer. I then decided to call the Choice Hotels to have them assist me in this cancelation and they processed the entire cancelation but to finalize it they had to call the hotel and have them finish canceling it from their side but they also called multiple times and no one would answer. At that point it was already 6:00pm and they were not able to make the cancelation but they left a note and sent an email to the manager of the establishment to let them know about the phone calls not being answered and that i needed to cancel my reservation. I never received an update or anything, I did the exact same thing on Friday and once again after calling the hotel multiple times and no one picking up the phone I called Choice Hotels again and they too tried calling them and it was the exact same thing as the day before. On Saturday morning the hotel had tried charging my card the full amount and I had the bank stop them but they tried it three more times causing my account to get locked. keep in mind that at this point I already rented a different hotel and now I am in Nevada with a locked account and no cash. Once again i call and to no ones surprise they don't want to answer that phones, again I call head quarters ( Choice Hotels) and they too can't get a hold of anyone in the hotel. This is the worst experience with any hotel that I've ever had and they have put me in a horrible situation.
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December 2023 by Sushant
We stayed one night during our trip to Lake Tahoe. Very well managed hotel clean rooms and very well
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November 2023 by Howard Tortes
The first room's ac didn't work. There wasn't a phone in it. There wasn't a trash receptacle in it. Everything was unplugged. I asked for another room. The second had working ac; however, no trash receptacle and lights and clock needed to be plugged in. The key card stopped working after several hours. There were plastic bags full of trash on the balcony for the three days I was in residence.Rooms: Dirty and unkempt. However, plenty of hot water. Carpet needed to be cleaned. No smell during my stay.
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November 2023 by Nick
Amanda Toomey, an employee here, uses this location as a receiving zone for ecommerce goods she orders online, and files a chargeback claiming she didn't receive it. Beware of scammers at this hotel.
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August 2023 by subrina noureen
Hotel is horrible. No maintenance.. rooms are like in 1989s. Not recommended. Internet is horrible. No breakfast . Don’t book anything here
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August 2023 by Ed Gowland
The room was clean and pet friendly. However no continental breakfast as advertised on the website and in the room. Pool empty and in disrepair. Looks like someone was working on it but stopped. Ice machine broken and according to the date on the sign, it's been broken for over a month. But I did get ice from staff at the front desk. Three junk cars in the parking lot with no tags and parts missing. These is a nice park behind the property that is pet friendly. Overall the room was a good value. The place just needs some TLC.Rooms: Clean room. Pet friendly.
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August 2023 by Rakel Alas
We choose this Hotel because of the Breakfast and Pool advertise. No Breakfast was available, I was inform that the pool has been broken for almost 2 yrs. now. We had to Wait for 20 min to get check in since the Receptions was also Cleaning the Room, the Manager was Busy getting a Tattoo or something (i was told this) it Seem she seem to be upset she had to come help us. Mgr posted a Sign on her room door not to be disturb after That. Broken cars in Parking Lot. we didn't have any other choice but to stay. Our room was Clean but others room were not. 2nd Floor room the Shower made a Sound I felt I was going to fall through the Floor. No Black out Curtains. All this issues and it wasn't Even a Cheap room. : (
