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October 2023 by Andrea B.
Best truck buying experience ever. Got a great deal on my trade in. Ecstatic about my new truck. Dave listened to what I wanted and sold me a beautiful F150. I will forever recommend everyone to this location and Dave's team. Thank you Mesquite Ford for taking care of me higher then any expectations that I had.
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October 2023 by Brian G.
I specifically looked at vehicles here because of the reputation that this dealership and service department has in Nevada. I ended up ordering our F150 through the Mesquite dealership and have had nothing but great experiences with them. Two years later, I am still a satisfied customer.
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October 2023 by Stephanie F.
I moved to NV three years ago and was relieved to find such a reliable maintenance shop that was also a Ford dealership for my Escape '18. I drive all the way from Vegas to have my oil changed here because they're THAT GOOD. Their customer service is always great and fair pricing. It feels like going to a friends house, they take such good care of me every time!
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May 2023 by Don G.
Just got off the phone with John(parts department), and he was super helpful. All I needed was a plumbing gasket for my travel trailer. I live in Vegas, so driving up there just for a part isn't practical. After listening to my needs and concerns, he sent out the part at no charge. Exceptional service that goes a long way. Thank you.
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February 2023 by Pamela R.
I have a 2021 Ford F150 Hybrid bought here in Las Vegas the Transmission when stopped at stop light or stop sign the truck would jerk as if someone had rear ended me. I called where I bought it, Ford Country couldn't get it in for 3 months, called Friendly Ford couldn't even get a appt they had no idea, Gaudin was 30 days and Team Ford no one would answer there service phone. I called Mesquite Ford on a Tuesday they had my truck in for an appt that Friday, my truck stayed I was issued a loaner. Thank you for the Excellent Customer Service it was worth the time and distance to come out! Thank you Brian and Dave for EXCELLENT CUSTOMER SERVICE!
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September 2022 by Gus V.
Dave was great to work with. He was very attentive and made working a deal very easy. I highly recommend this dealer and see Dave!!
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December 2021 by Gary L.
I had not minded paying higher prices because this dealer is close to my home. I spent considerable money in the service Department. I had a flat and called to see it the tires I purchased had free repair. Not sure if my regular service advisor was having a bad day but she was unclear on the phone I asked a question 3 times she would not answer, she just kept asking when I could come in. I hung up and took the tire down an hour later, I again asked if it was covered and with an attitude she said "I already explained that", she had not. I will never go back to Mesquite Ford.
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September 2021 by Marlin M.
Once again the Mesquite Ford service team takes care of me. I want to give a shout out to CJ and Markies from the service department. It seems that no matter what the problem is, they are always focused on making the situation right. Had a problem with a tire on my wife's car and they made sure it was taken care of quickly and fairly. Will continue to take all my cars to Mesquite Ford.
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August 2021 by Brian P.
We were on vacation and our truck had an issued in Mesquite. They got us right in and back on the road in record time. It was more like a nascar pit stop and not a major engine repair. We had an oil leak after the repair but no problem got me right back in and addressed the problem. Service writer Dalane, Tech Christian and Service Mgr JC are all top notch. Thank you. Best Ford Service Department in the West!!
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August 2020 by Ross H.
Am an Escape Trailer owner and heard about another owner being stranded at Bryce Canyon NP due to their 2013 F-150 having the dreaded orange wrench icon with a stall. The two Ford dealers closest to them evidently said they were three weeks out for appointments! These folks had to get back to Ohio and return to work. Thankfully Mesquite Ford got them in the next day and repaired it the same day. Doesn't get much better than that! Am a first time Ford owner- 2019 Expedition and will remember this Ford dealer when travelling with my trailer.
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June 2020 by Myron B.
Had a major repair issue while passing through Mesquite. My Service Rep Markies did an outstanding job, setting up my repair as well as addressing a couple of recall issues. He was professional and followed up with his customer. Mesquite Ford has a real gem with this young man and I hope they appreciate him.
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April 2020 by Rod G.
I bought two cars from this dealership and was very impressed with the salesman, Mathew, who was our sales person. Did a great job getting me into my ecosport and we later went over and bought a Explorer from them. I was told at the time that the Ecosport was a flat tow and one of the cool things about this car is it can be flat towed. SOLD!!!! Forward about 9 months and I take this same ecosport into this same dealers service department and asked to have the baseplate put on. Told it could not be flat towed. Asked if they could help me find a vehicle I can flat tow and the salesman came back with wanting a big down payment for a different vehicle. We declined and received an e mail from the stores general manager asking how he could help. Totally appreciated his concern, so I asked him if he could help find a way to solve our problem. That was 3 days ago. Ghosted! I was thinking that I had found a reputable car/service business that I could depend on. We moved to Mesquite in July of 2019 and purchase 2 new vehicles about every 2-3 years. Will be looking elsewhere in the future!
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June 2019 by Dustin W.
So a little update on my last review. The manager from St. George store called me and actually was very nice and want to take care of the situation that was in my last review of the store. Now here's the reason why I have downgraded my review and have have given Ken Garff of Mesquite 1 Star. I took my truck back in there on 13 June 2019 For a simple service oil change. The service was actually pretty fast but the problem was when I came out to drive my truck away there was grease in a while over the paint and inside the door and on the steering well not to mention my seat had been moved so now I have to sit there and readjust my seat it's just the little things that kind of piss you off. It's probably a good thing I'm moving to Florida because I would never bring my truck back to this dealership again.
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May 2018 by Carol R.
Dave is a wonderful salesman. We just drove our new 2019 Lance Trailer home. He took great care of us throughout the whole process from providing a quote, through the sale, and showing us all the workings of the trailer. Scott, the finance manager, was a pleasure to work with. The purchase process was smooth and efficient. We are truly happy campers.
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October 2017 by Corrina R.
I want to start of by saying the people here were fairly nice. Unlike most dealerships, we had to walk in before we were greeted; no one met us outside. When we walked in two girls were sitting at their desk stuffing their faces and didn't even get up to greet us. We worked with Mathew Shambaugh and he was very nice. I'm writing this review and only giving 1 star on their practices. Here's our story: One month ago we called informing Mathew that we wanted to sell both our fifth wheel and our truck and get into an Edge. Over the phone he told us that the dealership goes off NADA with the fifth wheel and that would be around $40,000. Our truck is worth $37,000. They offered us $30,000 for the fifth wheel which they can turn around and sell for $65,000 and they offered us $37,000 for the truck. We discussed everything over the phone before we drove over and hour pulling the fifth wheel from Las Vegas all the way to Mesquite. For the finance manager to come in and insult our intelligence and or think we were desperate. I want to make it clear that I'm more upset that they had us drive all the way up here pulling the fifth wheel with false information to bate us up here. We wasted a lot of time, time off work and money in gas. We were completely upfront on what we owed before driving up and this is how they treated us. We are neither desperate or lack intelligence so we grabbed the keys and left. They lack integrity and truthfulness. They didn't even offer us water. To be honest I'm glad we didn't use the dealership, we are on our way to camping world for consignment!! To sell the fifth wheel for $60,000. Good luck to anyone forced to use this ford dealership.