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October 2023 by Andrea B.
Best truck buying experience ever. Got a great deal on my trade in. Ecstatic about my new truck. Dave listened to what I wanted and sold me a beautiful F150. I will forever recommend everyone to this location and Dave's team. Thank you Mesquite Ford for taking care of me higher then any expectations that I had.
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October 2023 by tim abell
On Monday the 25th of September we purchased a new battery for my 2017 Ford Escape came out to be about a $198 just a hair under 200 service was great. I decided we'd come back with our 2018 Honda Fit. The center cell went bad, something like that and we needed a new battery. Ford told us they had one (Motorcraft) but they did not . Somehow they needed to have a local parts store provide the battery and that it would be $290 . for ford to install ?. Ford ordered it From autozone who didn't have that kind of battery in stock anyway . So we left a little puzzled . I would later purchase one from Napa on mesquite blvd. for under a $100.? it's an 18 month warranty batery. Cheaper on the long run. ?
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October 2023 by Scott D
Mac was great! As my wife said this was the best experience she had at a car dealership! Mac was genuine about helping us and not taking us to the bank. He treated us like people and not like another paycheck. If you in looking to be a car I highly recommend Mesquite Ford and RV!
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October 2023 by Brian G.
I specifically looked at vehicles here because of the reputation that this dealership and service department has in Nevada. I ended up ordering our F150 through the Mesquite dealership and have had nothing but great experiences with them. Two years later, I am still a satisfied customer.
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August 2023 by Nanopower
Happy nice people... they had me squeezed in for an oil change and tires. I was traveling back home to Colorado.
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August 2023 by Julie Varner-Miceli
John in the Parts Dept is fantastic! Ismael in the Service Dept was super helpful with changing my brake light bulb along with another Service Tech, who I missed getting his name. Thank you all for the help with my Bronco!
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July 2023 by Christian D
Great service experience! The entire team was professional, polite and honest. Bryan and the service team worked hard to get us scheduled quickly and back on the road. Ken in sales was also professional and polite while helping us try to source a replacement vehicle. Good people.
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July 2023 by R F
I flew from Denver to buy a specific vehicle from this dealership and had a great experience! I initially spoke with Scott on the phone and he was incredibly friendly and helpful. I put a deposit down for the car and flew down a few days later. I then dealt with Ken, who was also great! It was a very relaxed, easy process, with no pressure to keep extra fees and such. I was in and out in about an hour and a half and drove the car 11 hours back home with no issues. Very happy with my experience, thanks guys!
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June 2023 by Ken Grosh
I can only review the RV service department which is excellent. I needed a new rooftop AC which was done quickly at fair price. Over a year later when there was a loose fastener issue due to the AC manufacturer these guys had it fixed within 90 minutes after unit was dropped off - at no cost to me.
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June 2023 by Scott Bell
Sale department seems very nice and helpful (or else this would be one star), however the service department was very irresponsible through both my visits. I was told I needed a new part, and they rescheduled me to come in within a week so that they could get the part. Turns out they never even ordered the part, and never saw fit to inform me. Ended up wasting 8hrs of my time total. Didn't compensate me in any way shape or form. Going elsewhere next time I need service.
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June 2023 by Ren
We were happy with the friendly service from the service department when we called about getting work done on our truck and they had an appointment available the next day. My initial call with Page was super helpful and she confirmed they had parts in stock for the repair.We then worked with a different service agent once the truck was officially diagnosed who provided a quote for the work that needed to be done and when it would be completed.My husband picked up the truck today and questioned the bill because it was different from the original quote. Within a very short time the service rep found that they overcharged us on labor by 10 hours and quickly gave us a reimbursement that matched our original quote exactly. We wouldn't have been too phased by this and understand that mistakes can happen, but were quite shocked because this was no small bill and the service rep was not apologetic at all. The work we had done was $4400 and if we didn't question the overcharge we would have been charged an additional $1600. Hope this doesn't happen to anyone else and always a reminder to check your receipts.
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May 2023 by Robert Jones
Mesquite Ford told me there was no expiration date for the 3-pack of oil changes that I purchased, but when I called today to use one of the coupons they told me two coupons had expired.There was no misunderstanding. Mesquite Ford even sent me an Advantage Care reminder card by US Mail indicating that I had two oil changes remaining. No where on that card is there a "use by" or expiration date indicated for the remaining oil changes. I understand the need for expiration dates but not all merchants impose such dates for all services. It is the obligation of the merchant to clearly state an exact expiration date if it intends to impose such a date.I still don't know the exact date my coupons expired. At a minimum, Mesquite Ford should have put that date on the AdvantageCare card that was sent to me.
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May 2023 by Connor N.
Victor in rv service is the man. Traveling through and we had to replace our generator batteries last minute. Victor was professional and kind in helping replace the batteries and get us on our way! Thank you- from Salt Lake City Utah
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May 2023 by v reed
RECALL SCAM - charged grandmother during recall work.She took her car in for the 2nd time on another recall for the dash airbags. Since the first recall, a pillar panel had been loose and was brought to their attention. After she left the car they called and told her it was a $2.50 part, that they had, and could put it on. She obviously said yes for the price. When she went to pick up the car they charged her over $50 (LABOR OF 1/4 HOUR for a PLUG-IN CLIP) for a part obviously broken under first recall replacement. (The panel cover was pulled off then, wouldn't stay completely clipped-on afterwards, and grandmother wouldn't touch it)Shameful !(I'm forced to give you one star. )
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May 2023 by Don G.
Just got off the phone with John(parts department), and he was super helpful. All I needed was a plumbing gasket for my travel trailer. I live in Vegas, so driving up there just for a part isn't practical. After listening to my needs and concerns, he sent out the part at no charge. Exceptional service that goes a long way. Thank you.
