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September 2023 by Jason A.
Moved to Vegas about a year ago, had used a regional bank in Iowa for many years prior. Was fearful of switching to a huge national bank like Wells Fargo but did it anyway. To start, Wells would not release our transferred funds from old account to new for a week. Secondly, they are running a sign up incentive program for new accounts in which $300 is credited to your account IF AND ONLY IF you notify the personal banker at the time you sign up of your desire to partake in this offer. We had not seen offer before entering bank, signed up for checking/savings accounts and started the deposit process before realizing there was an offer available. Wells would not honor their online offer and we did not get the $300. As feared, big banks suck and Wells is no exception!
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August 2023 by Deborah Stott
Today I went in to the bank for assistance wiring funds to buy a house. Albert came to my rescue, as the bankers who normally handle these transaction were busy, and walked me through the entire process on my WF APP.He was thoughtful, thorough, and double checked every step with me until the transfer was completed. He made the whole process stress free, and I commend him for his dedication.
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August 2023 by Kristal A.
I walked into the branch today to possibly open a new account. I was one of only three customers in the building and I could see many employees scattered around. But the teller told me they had no one who could answer my questions. I briefly spoke with another employee on the way out who grabbed the manager because I guess she thought the manager had time for me...I don't know but I didn't ask for the mgr. The reason for the review is that the manager acted like asking them to answer questions was putting them out in some way. When the manager rolled her eyes at me and told me she would try to answer my questions I knew I was in the wrong bank and left. First time I've ever gone anywhere where they didn't want my money.
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January 2023 by David C.
I've always found this branch to be quite helpful, in part because it's rarely crowded. They again were willing to help me today with a special request (I needed clean bills for gifts), by Brenda in this case.I know WF has had a bad reputation due to corporate policies, but the people here are very helpful to the extent they're given the flexibility. So the positive review is really about the people at this branch, not WF as a major corporation.
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October 2022 by Stephen C.
Listen to everyone, as bad as it gets. Fees fees and more fees, doesn't care about customer.
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June 2022 by Jeffrey Mitchell
Bank branches are emptier than ever, what a dismissive experience when trying to send a wire with branch staff who would prefer to sit and take extended lunch breaks versus service real customers with money.
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June 2022 by Nick M
Service fees are insane. Changed my accounts without any notice so they can charge more fees. Stay away.
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January 2022 by Mike L.
The Customer service there is a complete joke. Their Service Manager Lyn was Rude and doesn't look like she cares about clients. She was argumentative over spelling of a check and then refused to allow us to Depost (Not even Cash) it when we showed her that we have done so in the past she responded with "I'm not going to allow it" and walked away. What a complete waste of time. I've been wells fargo client for years and they need to get some training sessions in that branch asap or just shut it down! They have 2 Tellers and 1 receptionist in there and they all act like they don't care if you wait or not. I'll go to another branch before I ever comeback here
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January 2022 by M L
Unprofessional and Poor Customer Service is what to expect at this branch. The Manager Lyn Lansing tone when she speaks to people is no way a Manager should conduct themselves. I've been a Client of Wells Fargo for 15 years and this has been the worst experience I've ever had. I have nothing against Wells Fargo only the way they are allowing their Employees to treat clients. This Branch with No Bankers, 2 Tellers, and a Receptionist who doesn't acknowledge you when you enter is what I experienced and being a local ill be going to another branch until this one gets a Training course in customer service.
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November 2021 by Joseph Bouchard
Never took so long to get my own money from my bank
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April 2021 by Cyd L
James H is great
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January 2021 by alex -
Just stick to using the atm. I made the mistake of going to a teller to cash a check. It was a US Treasury check mind you, but when I went to deposit it to my account, the lady who came to assist me (I'm not sure if she was a manager or not) was acting like I gave her a fake check or something and was asking me why the check couldn't be verified. Turns out their verification system was down and instead of telling me that right away, they had me wait in the lobby for almost an hour while the lady sat on the phone as if I had nothing better to do. I had to come back later after they mutilated my check writing all kinds of things on the back of it. Turns out the check was verified and it was a real check, who would've thought? Btw, Pierce was great and helped me out and I know it wasn't his fault. Management is horrible though.
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December 2020 by Nia 1990
Always happy to go there,never wait too long or always someone is there to help ppl?? Changed my Bank of America and been with Wells Fargo for more than 8 years,had my mortgage and good credit card with Wells Fargo ?? Really happy with my backBetter than all I had ??????
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December 2020 by Alessandra H.
Just stick to using the atm. I made the mistake of going to a teller to cash a check. It was a US Treasury check mind you, but when I went to deposit it to my account, the lady who came to assist me (I'm not sure if she was a manager or not) was acting like I gave her a fake check or something and was asking me why the check couldn't be verified. Turns out their verification system was down and instead of telling me that right away, they had me wait in the lobby for almost an hour while the lady sat on the phone as if I had nothing better to do. I had to come back later after they mutilated my check writing all kinds of things on the back of it. Turns out the check was verified and it was a real check, who would've thought? Btw, Pierce was great and helped me out and I know it wasn't his fault. Management is horrible though.
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May 2020 by Narine Zaharyan
Came in there yesterday, had some issues with check deposit, all the girls were very friendly and tried to help. Appreciate you guys!
