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March 2024 by Martin Despain
I walked into the bank to meet with a banker regarding a business account that I had just opened. I sat in the waiting area and was very quickly greeted by a woman who came out of the office in the front of the bank. She asked me what I needed. I explained what I needed. She graciously walked over to the only banker working, chatted briefly, and came back to tell me the banker would meet with me as soon as she was done with her current client. Great, now worries. I after waiting 30 minutes, a gentleman came out of the back room of the bank and asked what I needed. I explained what I needed to him and he responded that the bankers were all booked for the day. I told him that I had already been told by the banker that she would work with me after completing her current task. He responded with "she is knew and does not know how to do what you need". I expressed my frustration at waiting 30 minutes to now find this out and he responded I can help you schedule with another banker at a different Wells Fargo... he was completely indifferent to the fact I had already waited 30 minutes. When I reiterated my frustration and got up to leave, he responded, "Thanks for coming in.", I responded that it was not a good experience for me. With his back turned entering the back office he responded with, "It was good for me."
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March 2024 by John Everest
My 18 year old daughter had an appointment to open her first checking/savings account. I was with her for support. Armando came out from the back and said follow me over here. No greeting or even a smile. Seemed very grumpy. We get to his cubicle and it is obvious he was in a bad mood. We did not have two proper forms of ID. I asked why we received 10 text messages and not a mention of forms of ID. He said it wasn’t his problem. I asked him why he didn’t mention forms of ID when he called. He said we should know because it is on the web site. Extremely rude and aggressive! I told him I was going to reschedule with someone else because he had a serious attitude problem. He got very aggressive and was acting like he wanted to be physical. I have never experienced anything like this in my life.He is a ticking time bomb. Armando has serious issues. We went next door to Bank of America. We made an appointment. The Women there was amazing went over every detail and scheduled around my daughters school schedule. Couldn’t have been more pleasant and professional. I didn’t mention my experience with Wells Fargo she just obviously understood their code of conduct. I will be in touch with corporate.
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November 2023 by William Whiteside
Worst customer service ever. Said they couldn't help me because they have an apt they have to take care of. The apt was at 1145 I was there at 1115. What a waste of time. 3 people in there and the manager can't even assist anyone. Time to switch banks wells fargo is a joke.
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November 2023 by Hilda Bannister
2 tellers on the line on a Friday? Hire some staff, that's ridiculous. Line goes all the way out the door, how is that even acceptable?
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November 2023 by Rhenylyn Corpuz
Janine was the person I talked to after my call was disconnected and it was the best accidental switch! Janine was so kind and patient with me. I was anxious to make my first bank call but you made the process so easy and straightforward. She's the type of employee that every Wells Fargo should have! Thank you Janine if you're reading this!
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November 2023 by Sasha Westermann
The employees at this establishment are top notch however their manager (the brunette on a power trip) is a complete idiot. Went in to have a check signed over to me by my friend, who had 3 forms of ID just not a state ID and had no issues. Then we came in a few weeks later to do the same thing and the manger claimed the bank couldn't do it. After I explain that they had already done so in the past she was more concerned about disciplining the GOOD employee for doing his job rather than helping us. Now this tyrant is going to punish a good man for doing his job. I instantly closed my account because I never want to do business with wells fargo again. FIRE HER and give her job to one of the steller employees that work there.
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July 2023 by Brenda S. D.
It's Sat and the line is out the door. There were two agents working the window when we arrived and was quickly reduced to only one. The manager (I assume) came out and very friendly ask what everyone needed. I ask if there was a way I could discreetly make a large deposit but quickly found out we had to wait in line. Being handicap I was trying to just be careful- not skip the line. And you would think with many customers walking in then out seeing the many people in line that the mgr would open and work a window till her other agent was off break but she did not. Or even with the two agents I feel she should of assisted till the line was worked down. Too many managers get the head that it's "not my job" & I feel this is what we all witnessed. Again very nice, but needs better management skills/training!
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July 2023 by Connie C.
What the heck?!!! Went to take money out & Jossey was more concerned about educating me on the correct terminology than assisting me. Not a smile, not approachable & definitely not coming back.
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July 2023 by Diane Mckenzie
Glad I read the reviews before opening an account here. Some sound like what I already deal with at BOA. So why bother
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May 2023 by Mindy Allen
It was easy to make an appointment online. I was helped as soon as I got to the branch. Jorge was great! He was extremely thorough and made sure all my questions were answered.
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March 2023 by Rob F.
This place needs to go to customer service school. I went in to open an account and waited for over an hour for them to tell me I needed to make an appointment. Fine tell me rather then have me wait an hour first. I'll go to another bank.
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October 2022 by Ron Coday
I had to stop by Wells Fargo, the branch that I opened my checking account in last year. yesterday. I was very surprised when I walked in. I was the only customer there and there was only three employees that I could see. The employees were very nice and professional but I'm still in shock about the changes that have taken place there over 1 year. Anyway, I have to go back today to open a new checking account. I got hacked Yes, when that happens you have to close out your old account and start a new one. Thank you
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October 2022 by Tiffany Jackson
The lines are always long and there are never enough employees. Usually I have to drive a longer distance for better service. I’ll give 2 stars because the staff is usually friendly.
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September 2022 by AJ FORCE
Need to hire more employees most of the time u got a wait 10-20 min to see. Ever time
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March 2022 by Monica Ayotte
Been waiting since they opened 25 min ago, line out the door, and only 1 teller! Get it together and train your managers better to staff better.
