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October 2023 by E S
I won't return to this place unless the manager addresses this issue by taking action against these employees. Only then will I consider removing this review.
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September 2023 by Michael J.
I used to like this location, and it was my main branch until some other employees moved on and changed the whole atmosphere of the place. They forgot that we are their clients, and they are supposed to be nice and helpful, not thinking they are doing us a favor by providing service.Tristy and Juan (if those are their names) are terrible in customer service and have a bad attitude when we visit at the end of the day, even when there are still 15 minutes left before the bank closes. I asked a bank employee if he could help me, and he said yes, but when I got to the cashier, Juan told me there's no one available to assist me, contradicting what the banker had initially promised. Juan had to call the banker to confirm if he would indeed help me. Additionally, when I asked questions to Tristy, instead of answering them, they made it seem like my questions were dumb.I won't return to this place unless the manager addresses this issue by taking action against these employees. Only then will I'll be removing this review.
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August 2023 by Eric Schwartz
Went in to open an investment and checking accounts. There were two tellers and some guy sitting behind them...all of the offices out front were empty. I waited 10 minutes, no movement. Screw these people. I used to use this Bank in Los Angeles and it wa fine. Dont waste your time here... they are a retail bank who doesnt know what that means... by the way, you have to go to thier website to make and APPOINTMENT to give them money
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August 2023 by Safia D.
I went there today with my family , to get a notaries document , they told us to do walk in to talk to a banker , I asked if there a waiting time , he won't give me any details , he was like we don't know you have to wait maybe for 3 hours , and we saw bankers with empty places they had no clients , waiting for nothing , the people there are so rude , zero service and after that we went to Tropicana Wells Fargo location , I swear it was the same two bankers waiting for clients , not even 5 min we get everything done without an appointment. If you are looking for a good service and fast goo to 10090 W Tropicana Ave best location ever !!
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August 2023 by Cynthia H.
They don't open at 9am like stated. Debbie hates her job she refers the bank down the street
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June 2023 by Rachel S.
I would give a zero star review if I could. The people that work at this bank are so rude and act like they are doing a big favor for allowing you to bank at their location. I've been with Wells Fargo for 20 years and this location is by far the worst. The manager Julio is horrible and the teller Yeni is worse. Extremely passive aggressive and rude. I do help management wakes up and re-trains their staff! I am contacting the regional office to let them know in case they are interested in their customers experience.. and I hope they take action although my guess is neither will be there much longer.
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June 2023 by Hazel Delacruz
Staff are not helpfull telling customer to call customer support where in they can do it on their end.
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May 2023 by Dave H.
Got here at 11:30 on Saturday. They are closed. Website says open until 12. Super frustrating. Please update your hours. Now I'm stuck going to the gym with a large amount of cash.
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April 2023 by Δήμητρα Ρούγκλιου
Travelling from abroad and can' t close an appointment electronically! Not the first time I m not able to have services from that bank! Ready to close all the accounts of course!
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November 2022 by Alyana Dancel
Do not Go here. Regina one of the specialist was incompetent. I have 11 a.m appointment and was waiting in there form 10:20 a.m and at 11:19 a.m she told me I had to come back Monday. Worst lady!
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October 2022 by Angel R.
I don't often review businesses like banks. I like to stick to restaurants, but I feel after my visit today this warranted a review. I have banked with them for 10 years. I seldom need on site bank services. Most of my banking is done online. On this rare occasion I needed to make a wire transfer that I was having difficulty doing online. I came in to ask for help. However because the quantity was too low they refused to help me. They simply said use the app, after I told him I had difficulties they offered no solution. There seemed to be a sense of apathy with all the personnel I was dealing with. I will have to say that every time I do come in here it is like pulling teeth to get anything done in a timely manner. This has to be the largest group of lazy, apathetic people I've dealt with in a long time. An embarrassment to my neighborhood and unfortunately to my culture as well. After I'm done with my necessary transactions, I'm going to change my direct deposit to another account and close this one. In case you're wondering they won't care that I left.
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October 2022 by Brian S.
I use to swear by Wells Fargo, that was until back in 2016 to 2018 I had a fall out with this retarded bank. So back in 2016 I had just become a Law Enforcement Officer for the State of Nevada and was using Wells Fargo for everything. During the month of I believe June or July, I went with my wife to deposit my check and her check through the drive through. While waiting a vehicle next to us was a young female in her early 20s depositing as well. The next day I saw in my bank account two checks that were not mine deposited into my account. Now I immediately called the bank which no bs folks gave me the girls personal phone number, apartment address / location, and even her moms info / social security number. Now before I go on, mind you I have no access to this kind of personal information and I did not request this as I am not the bank who made the mistake at all nor did I mention I am a Officer for the State. Immediately after being told this I asked the girl at the bank I went to why she was having me write this down and she no lie told me, so that way I could make contact with her and let her know her money was deposited into my account, so she can file a claim to get it back out of my account as it was between my account and hers. . . . Shady! So thinking the banks knows best I contacted the girl via phone and told her who I was and how I obtained her number and information. She was beyond understanding and also very understandably scared due to what the bank had just done. I told her I did not request it and etc. I told her she should call an attorney and call the bank. Well she I know she called the bank as the Joke of a Fraud Department called me. As some female rep from the fraud Department called she began asking me how the money was put into my account acting as if I had some meaningful way of even doing this lol. She then proceeded to tell me not to call the girl again and that to let them handle from this point forward. I laughed and told the rep off and told her I as a Officer do not work for you and do not answer to you and what you all did was beyond ridiculous. To even call me and point blame, I didn't even know who to speak to as I told her I spoke to the primary bank manager and they could've handled this, they could've given me a phone number to call the proper Department in regards to this mess that they did. As the rep was trying to ask me how I obtained this information I immediately stopped her and said would you like to listen to the voice recording you all claim to do and also my own as I made sure to cover my own rear! She shut her mouth, so fast and I just said I am done playing games with this pos as she was a snob the entire time over the phone. This bank simply will never be trusted by my family, friends, and even co-workers who use to bank here as they banked here when this all unfolded. When this took place and I told them the story and even had them listen to the recording they pulled their accounts and went elsewhere.
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July 2022 by Virgo Clay
If you were the body builder in this wells fargo...I was in the blk shirt n blk hat and red shoes..
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May 2022 by Andrew Little
I’ve been with Wells Fargo since 2003, and to date have never received the worst service from any financial institution. Staff appearances were disheveled at best. The facility itself was extremely dated in the time of a pandemic where sanitation and cleanliness is paramount to survival, this location made you feel like you were going to contract some sort of communicable disease that is yet to be known by modern science
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October 2021 by Charles Banks
I run millions of dollars through this bank and the genius banker can’t help me when my checks are fraudulently being cashed. Waited 4 hours and still didn’t get a call for my appointment had to walk back in. I’ll take my business else where
