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December 2023 by Zaira Guzman
I been a customer for almost 20 years and have never experienced such a poor customer service experience. I recently visited this branch to seek for some help with OD fees because my mother had been in the hospital and I wasn't able to deposit money on my account and cannot afford to pay for the fees. I was assisted by a teller since there was nobody in the branch to talk to. All they they was print the history and highlighted the fees. Then the teller stated her manager was going to review them and call me Monday it is now 7 days after and I have not heard from anyone. I was really hoping to get some help during this hard times by a bank I have trusted for soo long...but now I'm thinking of finally making the move to a financial institution that really cares for they loyal customers. Wells Fargo please reconsider your management in this branch.
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October 2023 by google account
this place is a joke!the entrance on the east side is the main entrance and it's locked so you have tonwalk all the way around to the west side of the bank to enter.even though i have an account here and the check is from here they still charged $7.50!then they asked for 2 identifications.one of them can be a credit card he saidsince when is a credit card an id?!since when do you need 2 identifications to cash a check!my drivers license is from the government and if it's good enough for the government then it should be good enough for wells fargo bankthe democrats said"it's very racist to ask someone for id"i closed my account and i will take my business elsewhere!
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September 2023 by Casey Jones
This bank is terrible at all times never ever is there a pleasant experience long lines always waiting cars lined around the building one of the two ATMs are always broken down on the outside how is this a multibillion-dollar company ran so poorly management is terrible here very rude to customers too many fees
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August 2023 by Graci W.
Wells Fargo on Tropicana and Hualapai, "1" Teller on Labor Day weekend and the first of the month, waited ten minutes after this rude person decided she better help and work the window and when I complained, her response was "get used to it, that's business ", she definitely had ATTITUDE!
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August 2023 by Rhiannah White
5 stars for Ms. Destiny Williams! She helped my dad and I open an estate account and her services and attitude kept us calm and happy the whole time. Thank you so much!
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March 2023 by Ph T.
Get your money out before it's too late. One of the worst bank in the world. Don't surprise if they gone out of business.
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January 2023 by PECOS CENTER
Very very bad customer service from ElizabethLooks like I was speaking with a robot
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January 2023 by Zhordan D.
Very rude customer service by bank teller Elizabeth; this bank teller needs to take customer service 101; otherwise if you do not like your job don't work there. Definitely removing my account from Wells Fargo; due to several incidents.
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August 2022 by David Flowers
The staff is very helpful and on their job treat you with good respect and professionalism I love this place take care of my business account and too personal accounts thank you
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August 2022 by Holly Donley-Strnod
Alejandra was totally awesome her customer service was excellent ???
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May 2022 by Diana Tsorionti
Shut down this location,so people don't waist their time coming here. Long line of customers standing for a long time,and only one cashier working.PS: To the owners response….Why would I email you my info?? Why would I do so??Just look up the cameras on particular location at the time of the first review,and you’ll see how “hard” your people are working.
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May 2022 by LIVE EMCEE
How is Wells Fargo even a bank still. Every time I step in to one these establishments I’m left in awe on how stupidly managed and run these banks are.
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April 2022 by Au Tran
Customer service was horrible. The staff was rude and unhelpful. Make Wells Fargo a bad name. Would never come back to this branch again.
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April 2022 by Random
VERY UNHELFUL STAFF. YOU WOULD THINK A BANK THAT HAVE YOUR MONEY WOULD GIVE YOU GREAT SERVICE. DEAD WRONG . WOULD NEVER GO BACK TO THIS BRANCH.
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January 2022 by gia gia
Drove from CA for a short weekend trip & also wanted to open a new acct. Was not allowed to open a business account at this location due to staff's personal political bias/agenda (despite having said nothing of my own status, simply that i was moving out of state). They questioned why I had driven to Vegas (like it was of any concern to them). They called me a red flag despite having all requested info. I went to another location down the street & had zero problems. This location is a joke. Stay away.