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May 2024 by g morrison
Their map of this store's location is wrong. On their website they are mapped as being the opposite of Boca park on the south side of Charleston !!!
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May 2024 by Michael Romanelli
Store was very clean and organized. Staff was especially helpful and patient getting phone activated. Will return
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April 2024 by BMX LLC
Poor management and knowledge!!!
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March 2024 by Nancy Fisher
We were forgotten about. Our salesman literally left us sitting waiting for 45 minutes we just left
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February 2024 by Summer Massoud
I've been with Verizon for 15 years, largely due to their exceptional customer service that always includes a little something extra. Their team consistently goes above and beyond, making every interaction standout. Highly recommend Verizon for their unwavering commitment to customer satisfaction.
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February 2024 by Rodney Muir
Sony was awesome, with top line customer service, very patient, and very informed.Grat experience 5 stars!!
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February 2024 by Marlane H.
Guess I should have checked the reviews before entering. My experience was also alarming. Alex. Hmm seemed to think I didn't need his help when he left me and moved on to another customer . My initial greeter told him to just give me a phone number and get me out of there. There were clearly a lot of customers. Also alarming. When I finally went to someone else for help. He put me in queue again. And the final young man whom I cannot remember his name. Was so dismissive and condescending and just signed me up for the lowest plan when I had questions dismissed them and just said it's done. I know I'm not new techno savvy but the rudeness and condescending attitude of these people was beyond belief. Definitely will be changing plans and providers. Wow ! If this is customer service..... maybe AI IS BETTER. . Soooo disappointing and sad ,especially in a city that thrives on customer service,support and loyalty. Would not recommend this to anyone.
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January 2024 by Jack Blaushild
Went to this store with a charging problem. The employee who waited on me not only couldn't resolve the problem, he didn't even seem to want to help. As if I was bothering him. He should go work elsewhere. I will be going to the Lavender location from now on.
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January 2024 by Robert “Rob” Lerma
Resolved my iPhone issue in one minute. Very pleased!
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January 2024 by Cindy D.
Ray was amazing!! He was nice and listened to.what I wanted, explained my opinions and was upfront and thorough. Best experience at a phone store yet.
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January 2024 by A- DEL
I went to this location to upgrade my iphone to the 15pro max. They said there’s a Christmas deal that come with my trade in. I already have a line for tablet so I’ll get a free ipad just 36 months contract and a free apple watch if I add the line for $5 a month. I went for it and next day I see my watch bill is $10 instead of $5. I went back and asked them what’s going on and after 20min checking they said they made a mistake and it’s $10 a month! So I said I wanna return the watch it’s not worth it, now they wanna charge me a restocking fee! They made a mistake giving me wrong info and I have to pay a fee! They called the manager and she’s not even helping and says if we don’t charge verizon loses money! So if I lose money for their mistake it’s ok and they’re just looking at each other. That was ridiculous, kinda disappointed of verizon after years of being their customer with such a customer service
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November 2023 by Lexi L.
Sony helped me get a big order done. Changing phone numbers on 3 lines musical chairs style! One phone number was new, two were being switched around on different phones. Then, we got the internet situated for their new internet gateway. On top of that, he told me I was needlessly paying for Disney plus and not using it so that came off, too. Way to go, Sony!
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October 2023 by Heather H.
The specialists are extremely dismissive and talk to customers like they're children. I walked out of the store not feeling great about the solution I was provided. I'll have to go on another when different staff is working.
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September 2023 by David Spence
They saw you on a product wireless internet which constantly goes down you call in you can't get to talk to an operator Google the number one of them's offering you termite service another one appears to be the correct number but nobody will answer what a freaking joke definitely get rid of this service
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September 2023 by Brian Binnie
Thesexguyd know therecstuff
