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June 2024 by Michelle Beard
Came into the store today to get new service and phones from Verizon. Salina helped us through choosing phones and service, giving us multiple options. As if this alone was not awesome, she helped us through the process of porting our phone numbers, an ordeal lasting a couple of hours (far more than “2 minutes!). She truly went above and beyond, as did the Verizon representative on the phone, and got us 100% taken care of before leaving the store. If you are looking for great customer service, please see Selena at this Verizon location.
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May 2024 by Edna Alves
I hope that store stayed closed forever. The Employees were disrespectful and Instead of being helpful to the elders the ylaughed with each other.
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April 2024 by Ron G.
I would like to commend this branch, particularly Nathan, who went above and beyond the call of duty to assist me. He was very cordial, professional, and understanding, and I think that he serves as an asset to your company. You will continue to have me as a loyal and faithful customer Because of such wonderful customer service that he provided. Thank you once again for taking care of all my needs. – Ronnie.
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April 2024 by Jayne Batson
Very very poor representative.walked in to discuss joining and signing up a family plan .soon as I enter felt this kid the wrong place told the dude 3times what Im inestrd In for the want a be security walked up like for real my bad your representative is rude and little missy leave your smetk like your important. Very poor representative of Verizon. Oh btw yo yo my credit score is 760 nice try to bump up your commission and I'm a perspective new customer why would Ii know the cost of a new family plan. Never got into that. Just b.s good day you lost a new customer. Metro by t*mobile is bad enough I don't need to switch to a one just as bad..
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April 2024 by Dave Bailie
These guys are a total rip-off prices going up at the drop of a hat. They tell you that you can get a free phone upgrade. But they never told me that I had to be locked in to their program for the next 3 years for them to actually be paid off.
I went to T-Mobile got on their plan and they are going to pay off my device balance.
I actually get more for my money or actually for the same amount of money.
I get the insurance for both phones and International calling. They give us Netflix if you're smart you'll move to T-Mobile.
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March 2024 by Rholdeen Hicks
Secret
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February 2024 by Howard Puranen
Call center never open for help terrible company
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January 2024 by Mohamed Rafi
We ordered something over the phone and when we reached there .. the employee was SUPER helpful and guided us to get a better stuff & walked away with a right product & right price!!! ???
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December 2023 by Jeff M.
Clean store very helpful stafff they helped me and didn't mind the dog treated with respect
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December 2023 by N A
Trash service. I get SOS on my cellphone inside my house. I live by the main cross streets by this store.
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December 2023 by Micaela Espinosa
This place has the worst customer service I have ever seen. I wasted a day and a half trying to get my phone number ported over to my new Verizon Phone. I opted to pick my phone up so that they people at this location could make sure it was set up properly. They refused to help. I left the store with my phone not even working. I talked to several reps on the phone last night that could not figure it out either. I finally got one rep on the phone name Verona who took time to find out what need to be done and she got my phone number ported over in no time. I was about 2 seconds from cancelling this entire deal. Train your phone to have better customer service. I have never been treated like this by any other carrier. They also want to charge $30 to transfer my data from my old phone to the new. No other carrier charges for that. I would not recommend this service.
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October 2023 by Alfredo Valencia
Great service and very helpful
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October 2023 by Eliane Takeuchi-Moreillon
Good service
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September 2023 by Adriel Rodriguez
Excellent ? service
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September 2023 by Jim Rushing
Long wait, had online return orders.Refused to help or call CSR that could help.That's why we left them.Overpriced and jetpack lag is not good for that rateHave tried to give them several chances over the years andnever get the service promised3 stars for store cleanliness
