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February 2024 by Fix'r On The F.
First Impressions and Integrity are paramount especially with companies that are promoting 'security/safety' as the crux of their business. Per the YELP communication which is what one should do with companies you've never worked with before. I scheduled and confirmed a scheduled window . Those "windows" are for a reason: to allow the company trying to attain ones business a window for tardiness. My window with this company was from 1200 - 1400. They showed up at my doorstep at 1446 there were two men one wearing a black shirt and the other (who appeared to be the lead) in an OD green shirt. As soon as I approached the door confused by their arrival; the lead immediately began fast talking "oh your (my name) and were looking for blah blah blah?" My first response was "did I schedule an appointment with you?" The Lead, "yes that's why were here. Me: I recall asking for 12-2pm. The lead: you didn't get my message, I called you and told you we were going to be 30 minutes late. Me: Really? Hmmm let me check. As I walked away and went to check, The Lead: we don't have to be here we can just leave. My thoughts: REALLY! This is what you want your first impression to be? I ignored his sass and looked at our communication through YELP and confirmed as I remembered, , , not how he was trying to gaslight me, It showed (per screenshot) I asked for the the 1200-1400 window, scheduled it and showed a confirmed appointment for 1200-1400. I stepped outside, Me: just as I thought, it shows confirmed from 1200-1400 with no other follow up message and you said though how? You were going to be 30 minutes late? It's 2:46 PM and you've disrupted me right in the middle of another appointment. (BTW it was one of MY clients). The lead: well we'll just leave thank you. (He had the audacity to be upset by his own incompetence, the nerve!) Not once was their any accountability nor responsibility for his true lack of communication, lying by trying to gaslight, and no apology for the disruption to my appointment. Let this be a clear assessment: if this is their first impression, , , it's a clear indication to how they operate and if this is how they operate, this should be a huge red-flag warning to not even consider them. This was completely unacceptable and if the owner try's to respond, , , no matter the excuse, that is exactly what it is an excuse which should have never happened.
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February 2024 by J G.
Quoted a price 5 times higher than any other company for a basic alarm 250-350 compared to 1500.00
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January 2024 by Nikolas Trauger
Incredibly professional individuals, and very knowledgeable!
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January 2024 by Jamie Lawrence
I had Ventura Integrated systems come in and install a keyless entry system in my Las Vegas gym. They made the process simple with their expertise and I have found them to be reliable and efficient in all communication and work.
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January 2024 by ThePixigin
Excellent service. Easy to work with and get the job done on time.Very reliable.
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January 2024 by Nikolas Kohlmyer
Incredibly professional individuals, and very knowledgeable!
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December 2023 by Nichole S.
Ventura is a great company. When I called to request a quote they were knowledgeable and helpful. On the day of my install they showed up on time, had all the required equipment and tools to complete the work. Their staff was more than happy to answer all of my questions and showed me how my new equipment worked. Their staff was polite and professional. Pricing was in line with other low voltage quotes I received, but their customer service and responsiveness is what made me choose them. I would recommend them to anyone who values great customer service and expertise.
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December 2023 by Nikolas K.
Excellent service, and they arrived on time! Top notch service and equipment. They were able to replace my reciever and projector setup in no time! The staff is very knowledgeable as well, they offer a full line of Crestron products!
