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August 2023 by Chelsea S.
This location is in Smith's. I came here with only one person working in the front, so I had a few minutes' wait but nothing unreasonable. The teller was friendly and helped me complete my transaction quickly.
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July 2023 by ani ani
This place says open but when I went it was closed
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May 2023 by jerrold solomon
They are great very helpful
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October 2022 by Julie C.
Service has really declined. I miss the days when they had people working in the branch and they recognized you as a customer. Malcolm was one of the best managers at this location.
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September 2019 by Ryan Day
Slowest branch I've ever used. Twice teller messed up simple calculations on a business deposit after I left branch.
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August 2019 by Mia D.
We recently went to this Southern Highlands branch location to open a joint account between myself and my son. It was the only time we both could go together. We felt bad because it was a multi-step process and with only 20 minutes before closing we knew we were holding the employees up. Nonetheless, our banker, Marvel Johnson and his co-worker Pancho Nachev we're so accommodating. They were all smiles, lighthearted and pleasant throughout. We didn't feel rushed at all. Marvel made sure I was aware of other products available to me. He was joking with us and made us feel very welcomed and appreciated. If you would like to get personalized service with a smile, go see these guys. It just puts a personal touch to banking that often lacks these days. Way to give excellent customer service!
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August 2019 by Josh Nichols
Really long wait times no communication locks your card up and gives no notification
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May 2018 by Tris T.
I opened a bank account here a couple of weeks ago and I have to say that it was literally one of the best banking experiences I've ever had! Leila provided some of the best customer service skills I've seen in any organization and US Bank is lucky to have her. She was well versed in the products the bank offered and guided me in the right direction that fit my needs. She chatted happily with me while she was opening my account and the time flew. I was in and out before I new it! Well done!
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December 2017 by Alexis C.
The crew here is awesome! They've helped me with several issues that other branches say they're isn't an answer. Leila Haag and her staff are the very best. I adore them!
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November 2016 by Em A.
they have the slowest service ever. i have an existing acct and it took 30mins to deposit a check?! seriously?!
