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August 2024 by Edvard
Never thought I’d leave a review for a UPS store but my experience was just really good, service minded and friendly. Helped me out after an extremely frustrating Amazon experience. Thank you Ashley! ? UPS, give her a raise ASAP!
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August 2024 by Discount Hookah
If I can give it 0 stars then I Would. On 7/25 I shipped out my package and paid for 2 day shipping. The Tracking showed that it was delayed for 2 days and when I finally received it I noticed that some stuff was missing. BEWARE. DO NOT SHIP OUT AT THIS LOCATION. YOUR STUFF WILL GET STOLEN.
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July 2024 by Zackie D
I ship out from this location about 3-4 times a month and always it's been great with Ashley, but it's the first time I've had a horrible experience. I walk in and both associates are deep into their computers. No other customers are inside. Theres no parcels on the scale or apparent work theyre doing and it seems as if they are both willfully ignoring my presence and so I wait to be addressed. They look at me and no one says anything. They look again and I speak up "is someone available?".
Rome, the customer associate, gets an attitude and says "we see you but we are busy with something else. When we are available we'll let you know". He tend proceeds to move from the computer and move paperwork around on a back counter and then continues his excuses about why they cant acknowlege my presenece or communicate that they busy. Between him and this other white female associate working at 2pm on Sat July 27th they need to figure out how to treat customers that are there and present. Put aside whatever you're doing to take care of the person in front of them. I'm one person with one parcel with a barcode that needs to be scanned so I can get on with my day.
My transaction took 30 seconds. The time it took him to get an attitude and tell me about what he was doing I could have been in and out of there. They both have no understanding that perception is key to the customer. We don't know if he was playing Tetris or surfing the internet.
With businesses shutting down left and right this treatment of paying customers is unacceptable. The tone, attitude and what was said was completely unnecessary. No one signs up to be treated like that.
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June 2024 by DitMe HCM
This store sucks. 2 months ago I came here to return to Amazon a Zippo cigarette lighter, and they charged
me $3 for printing out the label
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June 2024 by Charles T
The customer service representative provided me with professionally and with the utmost care and respect despite me being in a rush. Her diligence and kindness was exactly what I needed to bring me back to earth. Thank you very much.
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April 2024 by Miss J
Great place with Amazing Owner and Staff! Thanx for all you do!
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April 2024 by Gaige Shinobu
The Brunette with the glasses in here is always going above and beyond for superb service! She's been here for all of my package needs, killer store!
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March 2024 by Yann Pham
Just because I chose to print my docs with two sides on each paper that she can’t make more money, yes I mean the slim young girl, she removed the contents at the footage of all my docs and not until I returned home I found this problem. she needs to go get more training and learn how to show some manners
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February 2024 by Kyong Kim
I'm an online seller and bring ALOT of packages of all sizes weekly. The staff is always helpful and gets me packed up and secured quickly. Corey used to be my go to guy but unfortunately he left but the service is still as good. Prices are reasonable, cheaper than other UPS Stores when trying to send the exact same item to the same place. It can get busy and it's a small store with 1 of 2 employees so have some patience and don't get all frustrated for nothing.
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February 2024 by Anita Lappe
She was quick.. great to talk with..
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December 2023 by Yvelle Thurston
This has been my UPS store for quite some time. I've tried 1 other , just didn't feel right, so here I am....I simply adore the staff there on weds. #SimplyTheBest#....The level of cust/service is phenomenal....Anything you may need while conducting business is definitely provided to make your vist as enjoyable as can be...From my heart to yours, these holidays, Thank you ...Thurston"Happy?~?Holidays"Ps. Hope you guys enjoyed the Pizza ??!!!!!
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December 2023 by Nicole Halby
Just went to return something during business hours. Lights were off, no one was there. Waited a few minutes and nothing.
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December 2023 by Aaron Perez
Very fast and friendly service! ?? They helped me print out some documents for a client of mine.
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November 2023 by Goldie Adams
Great customer service!
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October 2023 by Maria Miranda
Good service
