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April 2024 by Shae Dalpathado
Would’ve given this location 1 star if it wasn’t for Jesse……. Went to this Ugg Location this past Sunday(03/31) the three ladies on staff at the register were not warm or friendly, husband and i stood there for almost 10 mins to check out without even a hello , I thought it was just us but they were unpleasant and unhelpful to each customer who attempted to check out. One employee seemed new or untrained so I can forgive that but the the other two seemed quite ill Seasoned for customer service positions. Now moving to Monday, I realized I needed to exchange sizes on the boots we purchased. I dreaded going back but had no choice as were from California. When I walked in not just one but TWO employees greeted me as I WALKED IN! Jesse saw my UGG bags and pointed out “oh dear we’re we not happy?” I explained I needed to exchange sizes. He promptly began the exchange process and asked me to grab my replacements. My dreadful Sunday experience was definitely over shadowed by Jesse, with a lovely smile and kind demeanor.
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March 2024 by Ismael Orrantia
We stopped here and where looking for Female boots. There advertised 70%off. As we found the boots, we ask about the price, and the young lady told us that the special was only for the items in the islands. She said that the ones on the wall didn't apply. We stopped the following day and wanted to purchase another pair displayed in the island, when we went and pay, the arrogant lady on the register told us that they didn't had a discount. Without arguing we just left. You can find better price on line. Very poor service and attention. Sadly won't recommend to purchase anything here.
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February 2024 by PRETTY J
Stephanie and James have excellent customer service. ??
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January 2024 by Dana Park
Had to wait when there were not that many people in the store, terrible service, boxes everywhere, I would give negative stars if I could
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December 2023 by Ian Anderson
Disappointed with choice, sizes and price
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December 2023 by Bre Taylor
If I could give 0 stars I would , me and my family went their yesterday mind you we barely wanted to go in there because we were tired from shopping all day but still decided to go inside and check it out . When I say we were racially profiled so bad . One still having chills the next day I honestly wanna cry because this is stuff you see on social media . We were so embarrassed and everyone was watching as I confronted them . Instead of checking his cameras and making sure he decided to assume and was extremely WRONG , I had my son wit me and my baby sister and they are so embarrassed and traumatized . I’d never expected something like this to happen to us . ? I will never step foot in that store again . I have contacted my attorney . The situation is deeper than what I am typing here today only because I can’t type without shaking but when they ask for the full story I will have it and their were witnessed and when I asked where the manager was the girl in front said . “ we are all the managers” I am livid and corporate will be hearing from me and my attorney on Monday . My feelings are really hurt I never thought it would be my family . And I get mistakes happen but no they were serious and when I walked back in every employee was standing behind the counter hurdled up and I caught them speaking on the situation so I confronted them and do y’all know what the employee told me !ITS PROTOCOL !!!! I will be perusing a case , this has got to stop . Make sure before you make someone look a fool in your store . AND WE LET HIM CHECK ALL OUR BAGS THAT DID NOT COME FROM THEIR STORE BECAUSE HE SAID “ Did you guys take anything ? And yes I would like to see “ we let him check and he was wrong and we still got no apologies or anything they just stood there blank . I’m sad and I don’t think this will go away soon I suffer from anxiety so it really eating at me. Sucks to be a Vegas resident can’t even shop in your own city .
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December 2023 by Рада Руденко
Very bad and super slow service. At the register nobody cared about the line. Only one register worked out of four. It took me 20 min only in being in the line though I second in the line. They charged me full price when it was 50% OFF.
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December 2023 by Miechelle Isrel
Went in with my family ,was watched the whole time . So we decided to leave , only to be stopped by the tacky door man . He said did u guys take something ? Then proceeds to look at all my bags from different stores and say my bags looks suspicious. So if you have melanin in your skin “ please don’t shop there, they don’t deserve our money “ . !!
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November 2023 by Dawna Meneses
Great selection and great prices.
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October 2023 by Thierry Alexandre
Great store with great choice and discounts. If you find what you're looking for in the latest pairs on clearance, it's really the jackpot (it's Las Vegas after all) with discounts of up to 80%!
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October 2023 by Ale Soto
Warm and comfortable boots and shoe
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October 2023 by Qifan Yang (易凡)
Bad service.
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October 2023 by D Moon
Friendly despite the holiday madness ?
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October 2023 by Meta Pavlič
A very large selection of UGG outlet. Friendly sellers, great prices!
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October 2023 by Patricia Silva
The clerk's attention was horrible, my daughter bought $300 worth of slippers and she treated her very badly.
