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December 2023 by Amelia B.
Great service provided by the in store techs. The corporate group could not figure out how to properly process a claim, but the in store techs worked with us to get the problem solved. Quick and friendly service.
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October 2023 by GaiaNex V.
During their service, I called two times for updates. The first time they told me things would be done by Thursday of one week. The second time I called they told me the part wasn't in and I'd have to wait till Saturday at least. Third time I'm on the phone with them, they tell me they ordered the wrong part. At this point I'm just going to find someone else. Manager was nice, so it wasn't all bad.
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September 2023 by Jeanine R.
What ever you do DO NOT waste your time and money to sign up for the Asurion insurance. They told me I would be able to get my laptop fixed after filing a claim. Not true Asurion kept requesting pictures and info that I already submitted. I wasted so much time trying to get the claim approved. It's a scam do not sign up. I ended up trying to cancel which took another hour. And I ended up having to just pay full price to fix my device. It's so sad all these big corporations get rich off of taking hard working peoples money! Shame on them! Say NO!!!!!!!!!!'n
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September 2023 by Rebecca N.
So I have brought my devices here before and never had an issue, but my mind was changed this morning. Yesterday, I brought my computer in for a little problem with the hinge. Didn't seem to be anything serious, something had just moved out of place and needed to be put back in. Had my husband drop off my computer while I was working. The employee looked at it and quoted my husband a $150 fee for the repair because "a part likely needed to be replaced" and they would run a diagnostic over the next four hours to see if anything else was wrong. I should note we intentionally left the computer open when it was dropped off because starting to close it was seemingly breaking my device, and we mentioned this to the employee. Came back to get my computer this morning and THIS is what it looks like. It's been forced closed, which is exactly what we were attempting to avoid. The hinge is basically off, so the top (screen) of my computer no longer lines up with the bottom (keyboard). We can see damage inside the hinge that was not there before, and small pieces of plastic keep falling out of my computer. Furthermore, they didn't tell us anything new when we picked it up, so it's weird they wanted to keep it for hours. Understandably, I'm pretty livid. I don't expect to be back anytime in the future, and I recommend you stay away too.
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August 2023 by Scott B.
Just noting. Samsung repair price is lower then store price by about $30. Even using the Samsung.com referral system for in store repair. I suggest getting quotes directly from stores. The Samsung web site quotes prices, but they are not what the Ubreak fix store will charge you. So expect it to cost more by $30 for a screen repair on a Galaxy Samsung S22 Ultra 5 at a Daytona beach store. $289 online and with local store repair$319 when calling local store to confirm repair and pricing. I did not get the feeling that the battery and bezel would be replaced as is noted on the Samsung web site. So those my be extra charges by the local store. Store clerk was very friendly on phone. Thus the 3 stars. Pricing is way off though.
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July 2023 by Google user
I was just here a moment ago. My daughters tablet had something stuck in the charging port. I didn't want to mess with it and damage something so I brought it here. Alex fixed it within seconds! And he was so nice about it, didn't charge me a penny. I thought the least I could do was to leave a nice review. I will definitely come back to this place when needed
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June 2023 by Power B.
They have a "low price guarantee". But they would not honor it. They said "we have a warranty and therefore the services are not comparable.So I told them to stick it and keep their $90 service, I went to Senor Phone instead where it was $37. UBreakiFix are now the most expensive in town and also the least talanted, they cant even replace a mic on an iPhone.
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April 2023 by Wayne Mays
The replaced my Heat Tape and also my Liquid Metal that didn’t work then I went back again an tried didn’t work again now they want me to keep paying them after they broke my PS5 an not ask for a refund. They are refusing me because I’m calling corporate a complained about what’s going on the new DM also said he won’t fix no give me my refund back. So now I have a $800 PS5 system that’s a Brick an I’m out $50 for my cleaning so a total of $850!!!!!
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March 2023 by Bethany T.
I never even knew what this place was until i cracked my phone, and AT&T told me to pop in. It takes about 2-3 hours for them to fix a cracked screen, but when you get it back, its brand spankin new! I was shocked because i legit thought my phone was toast. The man who helped me was very patient with me. He had great customer service and even emailed me to tell me when my phone was ready. I suggest you go in earlier in the day to have it back the same day. If you go after 3:30/4, they might have to keep it overnight. My only suggestion is to have better magazines in the waiting area. When i got there, i waited 10 mins for my phone. 10 minutes felt like a lifetime because they didn't have any reading material.
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March 2023 by James Nickerson
The workers here, Halle, Josh, and Freddy, were fantastic and super helpful! I had to bring in my Pixel for a screen swap, normally a two hour fix at most shops. Not only were these three kind and knowledgeable, but they also got my phone done in UNDER an hour. Highly recommend this place, and the workers inside!
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February 2023 by Yvonne Wilbanks
BEST CUSTOMER SERVICE!!!! Halle took great care of us.Samsung has rung us through the ringer and keeps denying our claims. Yet tells us they'll pay for it. These people went ahead and replaced it anyways FREE of charge. I can't thank you guys enough...I would totally recommend uBreakiFix on Lake Mead for any cell phone repairs!
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January 2023 by Doug S.
Quick diagnostics, exceptionally competent and knowledgeable staff, and very fast turn-around times, sometimes even an just under an hour for my iPhone! They even have Samsung, Google and Apple OEM parts, so I know I get the best possible quality straight from the manufacturer. Asurion's Home+ plan even covers my 2022 iPad Pro, and under the plan if they can't fix it, they buy me a new one! Their services are invaluable for this reason alone!
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January 2023 by Ron Chamberlain
Very quick service and friendly staff. I needed a screen replaced on a Pixel 5a. They had it done in an hour. Very pleased with their service.
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January 2023 by Kayla Gruce
This place was amazing. I needed a screen replaced on my 21 ultra. I didn't have insurance and the price was a little over 300. I was sad at first but when I realized everything that they replaced for that price I was amazed. They replaced the frame, the battery, the glass screen and the oled panel for that price!! They also warranty their work for 1 year and the repair put a 3 month warranty through Samsung back onto my phone. I will 100% be using this company if I ever need a repair done again. Thank you ?
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January 2023 by Leimana P.
Joshua took care of my wife's broken iPhone screen, fast easy and straight forward price! I highly recommend this business, rock solid, 5 stars all the way!!!
