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March 2024 by Jessica Love
Rental location moved twiceWebsite and App didn’t work for check out at 6AM so had to wait in the parking lot for an hour for store to open. While waiting I called the 1800 number and was hung up on and called back and was on the phone a total of 40 mins with no help. The final straw was the check out lady in the store was super rude. Will never rent from U-Haul again! Moving days are already a lot of work and would have been nice to have an extra hour of sleep instead of wasting it in a parking lot at 6AM. The lady on the phone knew the system was down so why not let customers know to not show up for mobile pick up via text???
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March 2024 by Kelly Miller
I have rented from this location many times before and have never had the experience that I had this time. They were not prepared for my reservation that was made in advance. The 24/7 truck share was not working and it took 30mins before I was helped. By the time I received my keys and got to the truck (that wasn't pulled up like in the past), it was almost impossible to get in. It was at the end of the parking lot and the driver side was parked maybe one foot from the next truck. I'm not even exaggerating. We had to get in through the passenger door. They refused to pull it out for us. All of the equipment that I had reserved was also not in the back like it was suppose to be. Wouldn't recommend.
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February 2024 by Miss Bliss
Needed a truck. Drove myself. Parking lot is hella small. Couldn’t find any parking. Sucks.
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February 2024 by Johnathan Covarrubias
Great and friendly customer service! The only issue I had was the wrong dolly being placed in the car. Instead of the company finding a way to blame the customer they accepted fault and fixed the issue. I definitely will be back, I love when a company truly cares about the customer.
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January 2024 by Jim Campbell
Great place to do business with.Thank you
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December 2023 by Allyson Moore
Trying to contact. Do you currently have propane at this location?
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December 2023 by Desino Divino
I will not be visiting this location again. I have been renting Uhaul trailers and trucks weekly for the past month, moving from the East Coast to the West. I've been to multiple locations and this was by far the worst. The owner was rude. He questioned my driver's license, stating it didn't look like me and took a photo of me with his cell phone. I haven't experienced this at any of the locations I've been. Very unpleasant, and unnecessary interaction. The worker loading the truck with the accessories literally threw them on, and sent me on my way. However, they did not put in the truck the 2 orders of packing boxes I paid for. I had to get those from another location later that day. I needed another UHAUL the same day after returning this order, yet I went to a different location just because of the poor customer service at this one. Would not recommend.
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December 2023 by Be Mo
Went to refill some propane tank.Was in line for 20’, when it was my turn the despicable “worker” told me it was 12:30 and he was off and I should come back later.Didn’t cross his mind to tell me that while I was in line.With the drive, I lost one hour of my precious time.One star, because I can’t put zero.
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December 2023 by Nathan Danley
Propane open 7 days a week!! However there is no one on shift to fill them, you guys might want to change your sign. Guess tractor supply is getting my $ from now on. This is the 2nd time this has happened to me here
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December 2023 by Kevin Velardo
Great customer service. Good equipment. Only issue, way too many customers all at once… but not their fault.
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September 2023 by Mike Krzeminski
We've rented trucks three times in the past six weeks from this location. They have good equipment that's always available. Arick (sp?) is very helpful to get us on the road each time and very helpful to work with.
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August 2023 by Alan B.
Rented a trailer and returned it after 2 hours. Was charged for 2 days and a third is pending. Simple review. F
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August 2023 by Renee Guzzardo
This is the best U-haul center we have ever experienced! After having a horrible experience at the U-haul back in Illinois where we were moving from, this U-haul facility at 8620 S Las Vegas Blvd, is totally the best and truly shows what "customer service" should be like. Everyone here from the counter customer service people, to the truck check-in guys, to the guys who hooked up our U-box trailers were super friendly and with a smile on their face (despite working hard in 110 degree heat) and treated us with respect and kindness. We felt they understood our stress of moving, especially in this heat, and made sure they said a kind word to ease our exhaustion. I wish I could remember the names of everyone who helped us as they were all AWESOME! One name I do remember because I asked for his card, is Tony Flores the Assisted GM and I believe he's responsible for the way this center operates and for the great employees who all seem to love where they work. Thank you Tony, and if you read this, please say a big "thank you" to everyone who helped the older couple with the 3 U-boxes over the two day period of Tue/Wed (July 18/19). Your team is the BEST!!!
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May 2023 by Shaunte Jackson
This was a revised reservation the day after a horrific experience at one of the independent “neighborhood” locations at 3131 Meade with an individual who was aggressive and appeared to be under the influence.This location is highly recommend. Staff are professional, courteous, and extremely proficient. They’ll have you in and out and understand the company system. Thank you!
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April 2023 by Alli Carmichael
My daughter and I had a great experience from the associate that helped us pick up to checking it in with Mike! All were there to help and make it fast and convenient. Thank you for being amazing. Also, the truck was clean and easy to drive!