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February 2024 by DSM D.
I visited the Rolex Boutique at Forum Shops in Las Vegas in the beginning of January and Nicole graciously assisted me. The watch was I was looking for was not available at the time. Nicole called me in less than 3 weeks to let me know the watch will be available in a week. I went to the store before Nicole's arrival and Sasha fitted me with the watch and explained me all the functions of the watch. The whole process was very pleasant and I would definitely visit the store again. Thank you to Nicole and Sasha, I am a proud Rolex owner!!!
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November 2023 by Albert K.
Sarah was great! Came by to just look at the new collections and she was very professional, took her time with me, and was a pleasure to talk to even though she had none to sell me. Thanks Sarah!
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October 2023 by Dave V.
I had a very nice visit to this shop yesterday. The staff was very friendly and professional. In particular, Sasha was very knowledgeable and informative. She is determined to assist me with finding the right Rolex for me when it becomes available. Looking forward to visiting again!
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October 2023 by Dante P.
I recently had the purchase experience of a lifetime.From start to finish it was absolutely remarkable My very first Rolex. Thank you Sasha C. and Team Forum shops
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August 2023 by Bass Shack Films
Rivy was very helpful with my friend and I when purchasing two omega watches. Would highly recommend Rivy
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August 2023 by Quy Bao
Professional, respectful, and nice sales associate to do business with.
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August 2023 by Ali F.
It was my first time in Vegas and was looking for a Rolex store. Found this shop and thought it was a nice store and friendly staff, nothing in stock as usual. I was staying for the weekend and asked if someone could call me should something become available but I was told I had to check in person.
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July 2023 by Outta Stock (TangMup)
Great experience shopping here. Serena was very helpful and the transaction was so smooth. Thank you!
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June 2023 by Jhon E.
I would like to give a huge shout out to Sasha Cchetrii for an exceptional customer service , As soon as we set foot inside the store , she welcome us warmly like a guest in her own home, she is very passionate about her job , our experience on our first purchase of rolex watch is very memorable and magical.
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June 2023 by Hazem S.
Hello, on a recent trip to Vegas with my wife I was able to simply walk into this Rolex boutique and find not one but two beautiful watches in the showcase ready to be sold! For anyone who frequents any cities Rolex Boutique, you will know this just doesn't happen in todays age of Rolex. I was stunned that not only two beautiful watches were available for sale that they were also both able to be purchased by me! Normally I would only be allowed to acquire one watch per visit but here at the Rolex Boutique Forum shops Las Vegas I was given the opportunity to purchase both! When I asked how is it possible that two highly sought after models may just be sitting in a showcase ready for sale?! I was told by a wonderful sales associate, "We feel as a destination store like Las Vegas that every one deserves a chance to walk into a Rolex boutique and have the opportunity to purchase a nice watch" The gentleman that I owe this all too was Chris! Chis you are a gentleman and your passion for an excellent experience shows with every interaction. Your knowledge as well as willingness to share your passion with watches was much appreciated! The wife and I thank you so much! You helped me not only pick a beautiful watch for my wife but for my mother as well! Thank you so much Chris! I can not wait to get my next watch for myself from you! Please keep me in mind my friend Be well ! :) Sam
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May 2023 by Jeff T.
I highly recommend this AD. Best experience I've ever had with all the AD's I've been to. I highly recommend seeing Sasha if you guys are in the market for purchase any Rolexes!!! Masih is the Manager & he also treated us with the utmost respect! I live in Northern CA & I would drive/fly to LV just to purchase my watches from them. Thank you Sasha & Masih!!!
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May 2023 by Gloria K.
Francisco went above and beyond. He was professional in all aspects, super friendly, very helpful, and accomodating. If I could give more than 5 stars here I would. Store manager and all of the staff members were very welcoming, Thank you Francisco for making my first rolex purchase memoriable.
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April 2023 by Rebecca A.
The security/doorman opened the door told me I was next. Then looked at me and my stroller and said are you looking for a men's or women's watch? I said men's. He said we don't have men's you need to go to the bigger store down there. I said well can't I order a watch he said no we can't do that and closed the door. Well I'm glad he had me go to the larger Rolex store at the Caesar's mall because Sarah was amazing at the other Torneau store and I did spend a lot of money. Big mistake, huge!!!
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March 2023 by Matt A.
Worst retail experience I have had in years. The employees were quite rude to us, even though we were there to buy (and we were already wearing nice timepieces, including a Rolex). They suggested to one of us that he might be trying to steal something because he walked into the store with his hands in his pockets. It was extremely rude, particularly because (1) the watches are obviously in secure cases, and (2) they only had four pieces even available. They did not offer for us to try anything on. No waitlist, similar to another review. Super unhelpful. I don't think we could have spent money in there if we tried. It was just tacky and gross for a high end retailer. Will not ever, ever go back here.
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March 2023 by Milen G.
I just wanted to take a moment to review the level of service, knowledge and care that Francisco gave me. I didn't wear my sub that day and he still went through every question I had about a Skydweller that was for display. All around, extremely kind service from each of the members of the team there. Well done guys