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March 2024 by Robert S.
I wanted to take a moment to express my gratitude for the exceptional service provided by Heidi Cole. While on vacation, I stopped by your store and was immediately drawn to a model in the case that caught my eye. Heidi took the time to understand my preferences, guiding me in the right direction while ensuring a smooth and enjoyable experience. Her professionalism and dedication truly stood out, especially in comparison to experiences I've had at other locations. I sincerely hope to continue working with Heidi as my sales associate in the future. I look forward to further interactions with your brand and am excited about the prospects of a long-lasting relationship. Thank you once again for maintaining such high standards of customer service. Warm regards, Norberto Sandoval
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March 2024 by Norton ..
fomos atendidos pela ótima profissional RIvy, nos tirou todas as dúvidas e sem dúvida vai atender toda nossa família. muito simpática e sabe tudo sobre produto. parabéns pela profissional
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March 2024 by Jack Hoff
First time at the store. The sale was not knowledge about the watch in general. She kept making comments that make us uncomfortable. Keep “correcting” us about the things we say. One instances was when i cover the watch to see the luminous face, she said no its not dark enough. And then i covered it and it glowed… but she said it again its not gonna work but it apparently glows. Bucherer is such a prestigious store from nyc. Its sad to see today they only focus on sales rather than service. Without even introducing me to any watch, she already asked me when am i looking to buy… The fact she made the store feel like a flea market that no body visit is pretty impressive achievement.
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February 2024 by Rebecca RB
Wow! This store is absolutely amazing. It is like a museum of watches, jewelry and art. The decor is incredible. It is immaculate and clean. There are separate areas for each watch brand. The sales associates are very knowledgeable of their particular product and brand. It's an educational experience if you take the time to ask questions. We worked with Maria J. in the Rolex section. She is the nicest sales associate in any setting that we have met. She is very knowledgeable and straightforward regarding Rolex and the process of earning the opportunity to purchase a Rolex from the AD. The management staff is super friendly and helpful. Highly recommend visiting Bucherer at the Forum shops at Caesars.
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February 2024 by Danime 01
This store is amazing! Looks like a freaking museum of watches, art and jewelry. Very well curated and well arranged. Also feels airy.My wife and were helped out today by Rim B.She was amazing! Very patient with us and took the time to show us different watch options. She is also very knowledgeable with watches!In the end we ended up buying 2 watches. A grand seiko which was initially not under my radar till Rim showed me. And a two tone panthere for my wife which Rim helped us figure out which size and color, we would end up buying. Looking forward to future purchases!
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February 2024 by Hernán Argüello IV
My “compadre” left the watch in this store in Vegas.A 1973 Rolex to be fixed.It belonged to his late Dad that had past away 40 years ago.He came back to Honduras without the watch, big mistake I thought.So I helped him to bring it back.The store gave us every possibility to bring it back.After three years my Compadre left the watch in the store, I payed through the phone with a very helpful member of the store named Nathan.The watch was delivered to Texas once I helped my Compadre fulfill the monetary problem.The store gave us every possibility to recuperate the watch.My Compadre had signed a paper that after some months, the watch might be kept by the store.These people are very honest, know their job, and have a great Customer Service.Can’t be thankful enough to them and every member of the Store: specially Nathan.Thank you very much.You don’t deserve 5 Stars, yo deserve 10!!! ??Hernán Argüello Z.
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February 2024 by R D
The service manager Nathan took care of me. He went above and beyond. I'm in Las Vegas native born and raised and will only buy Rolex from this store. Thank you again Nathan for taking care of me.
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February 2024 by Scott Hillard
Came in for a simple watch repair, was immediately greeted with a smile and offered a beverage. Watch was repaired in less than 10 minutes while I waited and they charged me nothing!
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February 2024 by Amandip Hira
This review is solely on the customer service at this location. We had the pleasure of working with Yi. He took the time out to educate me on the watches and was really personable. I’ve been to other stores and non compare to the level of service YI gave. Definitely give this location a visit.
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February 2024 by Brian H
Absolute class & an excellent experience.I have waited years to purchase my first Rolex, I decided it was time and chose to work with Nicole at Tourneau. Best decision I could have made.Unlike other ADs busy with tourists/visitors walking through a store, the team here took time to sit down with my spouse and I to review the inventory and understand our wants. When I was called for my watch that arrived, Nicole still remembered details of our visit after seeing hundreds of people every day.Service and experience throughout the process made it special, can't recommend this AD enough in Vegas far above the others.
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January 2024 by Yilang Gao
Pretty cool location very big one of the biggest in Las Vegas. Was greated by group of hospitable service. Saw the amazing Rolex pre-owned watches. First time. Though they very overpriced. And also no absolute any Rolexes so you know you know
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January 2024 by Steven Lin
Great shopping experience, ask for Rivy, really pleasant to work with, the whole staff is wonderful!
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January 2024 by Minh F
Wonderful buying experiences with my two recent purchases in the past 3 months. Thanks to Tomoko and David for their awesome patience and time spent in helping me acquired two of my favorite timepieces. Saving up for that last elusive favorite GMT Master II and will only buy it from Bucherer.
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January 2024 by Jason S.
As everyone else does I walked in to see inventory here. I was immediately greeted by Aldo, he showed me current inventory as well as the preowned inventory. Although they didn't have the watch in stock, he took his time to bring out lots of different Rolex pieces. Aldo was very kind knowledgeable and helpful throughout the entire time we spend at the store. If your in need of a watch I would highly recommend this place as well as using Aldo, he will guide you and answer all your questions. To Aldo thank you for the best experience in a Rolex boutique.
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December 2023 by Drew G.
Great people who have a passion for watches. Our Sales Associate, Sarah, was awesome. She was happy and excited to share with us her love of watches and more specifically, Cartier watches. Our children (11 and 9) were with us and the staff embraced their presence and happily answered their questions as well. Jonathan, the manager, also installed a new watch strap on our son's Seiko watch. We couldn't ask for a better experience at TimeDome and we're excited to be taking home a new piece to add to our collection.