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February 2024 by L C
I spoke to Greg Ramos today and he was so unprofessional with me and acting childish. How is he part of the corporate office when he is disrespectful and cutting off a person having issues with Toro Tax. We complained and Greg was suppose to handle that, I now don’t trust that he submit a report and will refund additional $300 back to my cousin bc I don’t have receipts of those actions taken. My cousin is owe his refund and still hasn’t arrived. Greg said it’s pending but he was very dismissing today and acted like a childish/disrespectful/dismissive. The way he handled it and represented Toro Tax is very disappointing. I urge people to not file with Toro tax, and if you do make sure you read line Line 35a matches the amount you’re refunded, have a check mailed to your house, don’t pick it up at their office, that’s how they end up charging you extra fees without disclosing to you. I’ve reviewed past tax documents where if they were receiving more that $800 they would have customer pick up the check in the office bc they could charge an additional $200+ fee without the customer knowing, but if your refund was less, say $400 they’ll mail it to your address. BECAREFUL!
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September 2022 by Jessica Alejandre
If I could give them zero stars I would this place can’t be trusted with your information and will be of no help once they have made a mess of your information and just hang up on you when you trying to get assistance over mistakes they have made!
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August 2022 by melisa vasquez
By far the worst customer service ever!!! They tell you the same BS. “We’re going to call you back to inform you about your charge, never hear back form them. I have to waist my time calling every morning. Everyone there needs to take customer service classes. They don’t know how to talk to the customer. They simply don’t care!!!
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March 2022 by leonar l
It should be a crime to charge 500 dollars for taxes or I should call rats tax
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July 2021 by Bereniz Castaneda
They have the worst customer service each time you call the the so called "Corporate Office" they transfer you and then the person they transfer you to NEVER picks up. Left several messages and never receive a call back. I'm super shocked they're still in business with that quality of service.
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July 2021 by Leticia Gonzalez
Kinda sad I haven’t received my refund yetSince MarchAlso when I call the lady who filled and charge me they don’t pick up
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May 2021 by Georgene Glass
Great company for taxes and realty
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October 2020 by emmanuel benitez
Very good service!!
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October 2020 by Lin Carganilla
I filed with them once back in 2015, and never again.. they misspelled my name, took few months to receive my refunds, huuuge fees, they charged me $500! Never ever again... I’ve been filing my own since then!
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April 2020 by Luccy Ghost
They are very poor at knowledge they messed up on my tax return and wont answer my phone call, they refuse to call back or help. Very unprofessional hate it, hate it, hate it. Dont go there ever.
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March 2020 by Marisol G.
I really don recommended this company they charge me 300$ for making my tax refund it is not thrust company all there' location do same take money & don't explain o yes will change 300$ for are work so we can't have chance to dice what we what to pay ore not
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March 2020 by Angel Gonzalez
(Translated by Google) Aserle I went Aser mistacses aseunañoThey told me what number was soldI had to send my registrationThey raised 40 hino dollars with their suar.I get my consular registration noAnywhere please(Original)Como aserle fui Aser mistacses aseunańoMe dijeron que número estaba vendidoQue tenía que mandar mimatriculaCon suar mecovraron 40 dólares hino.Me llega mimatricula consular nonadaAlluda por favor
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January 2020 by Lin Sanidad
I filed with them once back in 2015, and never again.. they misspelled my name, took few months to receive my refunds, huuuge fees, they charged me $500! Never ever again... I’ve been filing my own since then!
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December 2019 by edwin rosales
I wont ever recommend any one to go with this people there services is really bad I haven't got my returned over six months because they put all of my information wrong
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November 2019 by Carolina Rivera
(Translated by Google) I quote for the tax season, best known I recommend them
