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September 2024 by Elena B
David is the best! Found me the needle in a hey stack! I keep coming back
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September 2024 by James Hardy jr
If I could give this store 0 stars I would. For the record Sanja was the woman who helped me. The second week of August 2024 I was in Las Vegas for work travel as well as it was my wife and my anniversary and I planned a special evening where we had happened to get married. For our anniversary I bought another soleste v shaped ring to add to her stack as well as a pendant necklace spending almost 6k at your store. I paid full price for the ring expecting a brand new size 5.5 ring. Well, something seemed weird when it was bigger than her other rings. We get back to tampa florida (home) and decided we’d take care of exchanging the ring here. Well, we went to Tiffany’s in Tampa today to find out I paid full price for a used in “fair” condition 6.5 ring and you messed up even the total amount - so first they won’t exchange it and I’m stuck with a used ring to get resized for full price and sat in the store for an hour for them to reconcile your mess in the new payment system over a $1.67 you screwed up by miss thumbing the total amount just so I could exchange the necklace to another ring instead. So thank you for charging me full price for used incorrect merchandise wasting hours of my time both at your store and in my home store. Hope the director of the store reads this because it’s now all documented in Tiffany’s system from the nice folks in Tampa and according to the folks there you tarnished the brand of Tiffany’s because this should never happen. So your inventory is probably off and you never called me. I would never recommend this store to anyone to get screwed over like I did with incorrect merchandise I can’t even exchange for the proper product.
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June 2024 by Alicia Bae
Yegi helped me find a ring that only had 7 in the whole world and made this experience so amazing for my husband and I. She did not judge us walking in our daily lazy clothes and treated us with the utmost respect. We looked like bums but she didn’t treat us any differently when my husband was there to surprise me with a ring I had my eye on. Her customer service was exceptional!
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April 2024 by Andrea Sittema
Josette is the queen of customer service. We came to Vegas for my daughter’s 13th birthday and our spring break. We did some shopping, and she decided on a Tiffany & co. necklace for her birthday present from mom and dad. Josette helped her find the right piece that is timeless and was very knowledgeable about materials and quality. Please ask for her as she will go out of her way to help you find something for the perfect occasion! My daughter’s 13th birthday was perfect in that she got to open her birthday gift in Tiffany’s and feel like a princess! Thank you, Josette
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December 2023 by Taylor
I had a negative experience with a staff member who was snobby, judgmental and rude. After being a customer at this location for 10+ years, I returned hoping for a wedding band and engagement ring cleaning. This typically takes about 10 minutes and seemed do-able since the store was completely empty when I arrived. After sharing my request with the employee, her demeanor immediately changed knowing she wouldn’t be making a sale and I was told I would need to wait an hour for service. When I asked if 30-45 minutes was possible the employee turned up her nose, raised her lip in disgust and shook her head without saying a word. I would’ve been fine with an “I’m sorry, we aren’t able to accommodate” but the rude response was uncalled for. This is especially confusing as the online appointment for a cleaning only lasts 30 mins so it seems she was just not wanting to help.I contacted corporate customer service and they were shocked to hear what had happened and helped me to find another more professional location (highly recommend the Forum Shops). I also emailed the Fashion Show store directly to share my concerns and did not receive a response. Upon reading other reviews, it seems that I am not the only one who has experienced issues with cleanings and customer service. It’s clear that they don’t value client relationships and I will not be returning for future purchases.
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December 2023 by Amanda Polk
The customer service was horrible at this location. Not a single sales associate asked if I needed help or even acknowledged that I was there. It doesn’t take a lot to let a customer know you will be with them as soon as you can.
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November 2023 by S B.
Extremely disappointed in David's customer service. I called the main customer service line regarding a necklace my boyfriend bought me about this time last year. I wore the necklace less than a dozen times and one of the hearts broke when I placed it on the Tiffany felt pouch a couple of days ago. I never dropped the necklace and took good care of it, as I do with all my fine jewelry.The main line rep was kind and gracious but said that it would be a waste of time to send the broken piece in since it is so small and delicate. Using her professional expertise, she referred me to the sales representative who sold us the item.So I called and David, the original sales rep, picked up. I explained the situation and was told that I should call back the main service line because it sounds like they "don't want to be helpful." Turns out, David was less than helpful or kind. He insinuated that the damage was my fault and there was nothing he could do. He insisted I come to the store to have them send it out for repair. When I reminded him that the main customer service rep said it would be a waste of time, he got defensive and said that his operations manager saw the piece online and they both think it could be repaired. This was a contradictory statement because he was also saying how delicate the piece is; how could something so delicate be repaired?I asked him if he tells his customers to be even more careful with jade and non-sterling, gold pieces, letting him know that I've been a Tiffany customer for 20 years and am usually told which items need extra protection like not putting them down on felt on a counter. He said he does. I told him that I asked my boyfriend if he was told this when he bought it; he was not. He then said he couldn't remember conversations from a year ago. At that dismissive comment, I hung up.I called my local store and spoke to my normal sales rep who, like the main customer service rep, was kind and did what he could, including asking for photos, which I sent. He let me know that he would do what he could and after a few hours, he let me know that it could not be repaired, despite David's assurances that if I drove to Vegas from Southern California, they could send it out and it would be repaired for a fee. He gave me more options than I'm sure David is even aware of.While I do believe this is more of a quality control, shoddy craftsmanship issue (read the reviews of quality decline as of late), David's subpar customer service skills have not only turned me off to ever visiting this location but has made me second guess where I will be sending my boyfriend for my engagement ring. We have been debating for months between Tiffany and a custom ring from elsewhere. This experience has made my decision so much easier so thanks, David! My boyfriend should also be happy since I will no longer ask him to buy from Tiffany, again, not only because of quality decline but largely due to this horrible customer service experience.
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October 2023 by BURNEY LE
horrible customer service
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October 2023 by Mark M. Winer
Excellent service, excellent jewelry and excellent sales personnel.
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October 2023 by Jhasmal Hardyway
Very friendly employees and nice selection
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October 2023 by Sun Lee
It was so pretty
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September 2023 by H.K. Yoon
I needed to pick up a gift and called a couple of times to confirm they had it in stock at this location. I called earlier in the week and Yelena did a great job of helping me out but I was unable to drop by at that time. Today Melvin helped me out on the phone and confirmed what I wanted was still in stock so I stopped by. At the store, Vivian showed me what was available, and completed my purchase. All the staff that helped me were very courteous, knowledgeable, and extremely friendly. Overall 10 out of 10!
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September 2023 by H.K. Y.
I needed to pick up a gift and called a couple of times to confirm they had it in stock at this location. I called earlier in the week and Yelena did a great job of helping me out but I was unable to drop by at that time. Today Melvin helped me out on the phone and confirmed what I wanted was still in stock so I stopped by. At the store, Vivian showed me what was available, and completed my purchase. All the staff that helped me were very courteous, knowledgeable, and extremely friendly. Overall 10 out of 10!
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August 2023 by Yellow Hello
I went to the Tiffany store las vegas fashion show to get my tiffany engagement ring cleaned and the service was not very pleasant. I felt uncomfortable here snd worried about my ring. I would not go to this location.
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August 2023 by Levi Daniel Turner
Always a pleasure working with the team at Tiffany & Co. … thank you for another 5 star experience.
