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May 2024 by Wesley Thoreson
Chicken sandwich was good. Needed some sauce but was really tasty. Fries were a little too salty but I am picky eater. Staff was friendly and helpful. Had sugar free beverages which I like
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May 2024 by Pet Pei
I always get the #2 (5 fingers). I always take it to go and ask for fries in a different container. Good size fingers and lots of fries. Excellent customer service. Brad is very pleasant and respectful and makes sure my order is done right. Appreciate the staff!
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April 2024 by Mai Maharlika
Lawddd help me its so good ? i’m eating it rn and im effing it up. Its so good with the creamy garlic parmesan im here sweating while eating and grunting and moeaning. Customer service is top tier too the employees just let me be and offered me sauces if i wanted to try it too
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March 2024 by Jessica Allen
It was my birthday and I had I requested the take me there. OH my GOODNESS!!!DELICIOUS just typing about their food is making DROOL.if you go anywhere "CHICKEN SHACK!!!". Promise it's so good so good and affordable
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March 2024 by Davian Wilson
I only come here for the Buffalo chicken ranch fries. They recently reduced the portion you receive by nearly half while still being the same price. The fries now come in a small paper tray within the original plastic container. I will not be coming here anymore.
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February 2024 by Natalie C.
Have you tried their buffalo chicken fries?? They're bomb dot com! The fries are crispy & perfect, as well as the chicken. & not to forget; they have the good ranch don't forget to ask for a punch card so you can being earning for a free entree!
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January 2024 by Sheri J.
I'm never coming back. Going ti Caines. at least they are consistent....What did they do with their chicken sizes and raised their prices... This place used to have great portions that could feed our whole family with leftovers. even made their sauce sizes smaller but charge more. I'm fine with paying more if they kept the same portion size and quality. the strips are so small and wings are so dry and over cooked. sooo dissatisfied what a bummer. loved the sauces that's why we would go
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December 2023 by Janae Dillon
Never again. I asked for 3/3 combo and upgraded to garlic fries. This is their sad excuse for garlic fries. Also the wings were lazily tossed in sauce and barely covered at all. Everything was old. And just had sauce and garlic thrown on it. Just shut down if that's how you operate. I had to warm my chicken up hence the aluminum foil it is on.
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December 2023 by Ciera C.
Never again. I asked for 3/3 combo and upgraded to garlic fries. This is their sad excuse for garlic fries. Also the wings were lazily tossed in sauce and barely covered at all. Everything was old. And just had sauce and garlic thrown on it. Just shut down if that's how you operate. I even had to warn my chicken up that is why it's on foil.
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December 2023 by Chandler S.
(((GO TO OTHER CHICKEN SHACKS - NOT THIS ONE - UNTIL THEY FIX THEIR PORTIONS))) This was the first time I've been really disappointed in a Chicken shack. Other chicken shacks are great, but this one left a lot to be desired. The disappointment in the portions is immeasurable. I ordered two five piece combos to go at the register. The fingers looked like they had been split in half longways and fried. Having gone to the chicken shack by UNLV 11 DAYS BEFORE, the fingers were very obviously much smaller, with little to no breading. I've NEVER been able to finish a 5 finger combo in one sitting, but this was the first time I did! The fries were ALSO far lower than average portions. In comparison to other chicken shacks, this one is the most disappointing one in the valley. I hold chicken shack far above canes in regard, but this one in particular brings the bar below Cane's. Hopefully they can get it together and be up to par with their other restaurants.
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December 2023 by Geraldine A.
This was our go to place for lunch but the last few times have been a disappointment. Today I ordered a lemon pepper 6 wing combo AND a SIDE of small chili cheese fries for my coworker. I told the cashier twice that it was an extra side fries! Got back to work only to find that my combo meal was missing fries. Chicken barely had any lemon pepper on it. I had to drench it in ranch for flavor! C'mon man! Also the menu states "Small Chili Cheese Fries $8.99"...so tell my why they charge $0.99 for cheese?! They didn't add any extra cheese. Sad....just sad.
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December 2023 by Brynn M.
They were so nice and amazing here. The guy who took my order was so nice and respectful calling me ma'am. we don't have people like that in the food industry anymore. food is great
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December 2023 by Alan Paganelli
Let me start by saying I have been a long time customer to MANY of their locations. Even brought friends and family to the franchise because it was our favorite establishments. Even went as far as talking with someone about opening a franchise location… No more, enough is enough. This place is DEAD.I’ve ordered through app delivery on many occasions and each time I list no cheese as my option. Each and EVERY time, I get cheese anyway. I grew tired of this and decided to take a long break from this location and the franchise as a whole as I tried ordering at many of their locations with the exact same result.Tonight I ordered online through Uber Eats as I have on numerous occasions. I ordered, buffalo chicken fries, Hot sauce, normal fry seasoning, ranch, and No cheese (God blessed me with one of those severe sensitive stomachs to dairy). I also ordered a kids bites with hot sauce and a small side of fries.Upon the arrival of the delivery I was immediately disappointed. I received 2 of the 3 plates I ordered, I noticed on my cameras that the driver was still outside so I went to ask the driver if there was another bag or something. The driver said that he noticed the same thing and asked the gentleman if there was a 3rd plate and his response was, everything is in the bag. So, disappointed, I came back in to check what was actually missing. After further inspection, surprise surprise, Cheese yet again, no hot sauce for the kids bites, and a side order of fries completely missing.While others state the chicken is tough, yes my chicken is also tough and has been since pandemic time. The quality has progressively declined, the servings have gotten 30% smaller, and the consistency between locations is anyone’s guess.What happened to this franchise?! From one of the fastest growing locations in the valley to a screeching halt? Even the owner publicly attacking a honest review?!Anyways, This was the last straw for me and my family. I will not be returning to any location and believe stores will soon close.Hey Chicken Shack! Why did the chicken cross the road? To find an owner who could actually run his franchise.
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December 2023 by SayItWitYaChest
Where do I start. So I ordered 12 wings, total was $30. Couldn’t even get a medium drink with that. Now this is just my opinion. The chicken taste weird and it is big af. I had to throw some away because they were like too big and big chicken taste strange to me. I’m wondering if it’s even chicken… tasted like something else. The fries was good though. Overall, not worth the $30. Get Wingstop. It taste better and it cost less.The girls in the front were nice and had great customer service. Soda machine area was filthy af. That’s all
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December 2023 by Marc H.
I've been going to Chicken Shack for awhile now. I gotta say as far as this location it's gone downhill the last few times I went. So this review is going to be based on my last few visits. First off, chicken wing 101 is if you order wings it's expected that you should get half drums and half flats. Most chicken wing places don't let you choose so it's a reasonable expectation. The last 3 times I have gotten almost all drums even after telling the cashier if they could make sure I get an even mix. I don't personally like drums, but my wife eats the drums and I eat the flats. So again, after asking to make sure I get an even mix I got my to go order home and got 3 flats and 22 drums. Sometimes the wings are seasoned with salt and sometimes not making them bland. When you spend $50 on chicken wings these things are disappointing. I attempted to call the location today around 4:30pm with no answer. I tried calling 3 times and just gave up to speak to a manager to see if what was going on is common practice and the expectation. I will attempt to call again. I would like to support these smaller businesses, but I can't if this continues to happen. If you're busy and need more staff hire more people. If you can't find people then change what you pay. I would pay more knowing I'm going to get service and the even wing mix of drums and flats. What started out as a great wing option in the area has become an afterthought. What's the deal Chicken Shack?! What are you going to do to win my business back. Ball is your court!
