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April 2023 by Alfred Belloso
This location ! I had terrible experience I waited for an hour and a half I pay for oil change in the Smoke check! And they did not do the smoke check! when I got home I noticed they did not do the smoke check! I came back and complain !they did not apologize they just told me to get in line again an wait??? after waiting for an hour before so i got on the phone an call corporate office! I seen the manager on the phone with them ! he got really upset he came and gave me the money-back he said here you go he did not wanted my business! terrible customer service!!! Never coming back here again!!
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March 2023 by Luis Morales
Oil change service was great and a great price
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June 2022 by Kimberley
Worse EVER. WILL NEVER GO BACK. THEY SAY AROUND CHATTING with each other while we waited in the sun!!
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May 2022 by Lori Hawkins
Incredibly nice and friendly service. I'm always impressed by Valvoline! Got my smog done and it was less than 20 mins
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April 2022 by Robin Bird
Very friendly and Swift service. Recommended. Also very inexpensive for an SUV.
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March 2022 by Ime Hansell
Excellent customer Service! Quite a ways from my home but worth the drive.
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February 2022 by Buck H.
Car wash on Silverado and Decatur is the worst. I would post a picture but not allowed.
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February 2022 by Natalia Corrine
I went in for a smog test. Very friendly people and was quick.
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January 2022 by Steven Richard
Well, first thing was, I had to wait for about 20 minutes before they came to my car, and when they did, the moment I said it was just for a smog check, "All of a sudden, they're not taking anymore customers, and this was around 11:30am... Will never go back to them or any other Terrible's... ruined it for everyone. So, I guess it's Jiffy Lube from now on.
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December 2021 by Fernando Camacho
Coupon with synthetic oil change and half off car wash. No vacuum for car wash though
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November 2021 by T Lewis
Fast, professional service with no high pressure sales. Let me know my left brake light was out. Gave me several oil change options. Gabriel had great customer service.
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November 2021 by Darlene Ervin
Service was great and they checked out my truck and let me know what else needed to be done to it
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October 2021 by Tyra S.
Car wash states it's open winter and summer hours I paid at the pump and they refused to give my full refund.
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September 2021 by Matthew R.
would give 0 stars if i could! was hoping to find out about the future status of the hotel/casino in Jean, NV! But their social media receptionist, Kaylee answered me with an angry and horrible attitude, then blocked me from commenting any further on any of terrible herbst facebook pages! this woman should be fired for venting such unprofessional behavior toward their customers, not to mention their loyal gamblers! As for their hotel/casino in Jean, NV! hopefully The current owners will sell the shuttered property along with the surrounding land and gas station to a future casino/real estate developer that is more customer/gambler friendly
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June 2021 by Kevin Gossett
I had over filled oil and they would not drain the excess oil or touch my car because of liability I was very disappointed they made such a big deal out of it luckily I was able to get a hold of my mechanic he did it no damage to the engine I'll talk to you guys over it Terrible's were overreacting I'll never go there again because of that