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March 2024 by Joe K
I paid $40 for gas and lottery tickets. She punch in the entire $40 for gas and told me that they do not have lottery tickets. I asked for my money back, so I could buy both at the store down the street. She refused to give me the money back. I tried to call the police, but the none emergency would not answer after 30 mins wait.DO NOT GO TO THIS STORE!
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February 2024 by Time Stamp
Just got ran off by a lady trying to refill my Stanley… I believe there should have been a better experience, but when I came back cuz I had to documented it. The employee was giving personal attention to someone who was not me…
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February 2024 by Rick Welte
Store # 169 Jeanine.....I do not know this woman but I know Terrible Herbst, I know the history of how they got the name terribles....because 1 guy in some town gossiping about how if they let that terrible Herbst get a license then all the other stations will go under... / I would believe Terribles needs to know that Jeanine is the only Terrible Herbst employee I have ever seen literally on her hands and knees scrubbing with bristle brush and hot water and soap the entire driveway and every pump... if you knew how many times I visit Terribles you'd laugh, however I drive all around town as a marketing manager for a local law firm CEGA LAW OFFICE..I buy my gas at Terribles through a Chevron app on my phone. AND LOVE THE DRINK & POUR DEAL....I only share this for proof that I visit the stores on Sunset in Henderson & bldr hiwy /and I've seen the cleanliness failing at every store, shortages of cups lids coffee not working cream machines empty...spills never wiped up....I literally feel so bad that I take napkins and use the hot water dispenser from the coffee machines and wipe up the area and pick up trash on the floor...I don't know why I do, and I assume it's just my love for the Herbst tradition and families, how they have helped make Las Vegas ..Las Vegas... even another store called Fabulous Freddy's tries to compete, saying their name was to appear opposite of Terribles...But I just have to say JEANINE IS THE BEST EMPLOYEE IVE EVER SEEN WORKING SO HARD.
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June 2023 by Stephanie Herrera
This gas station is complete rip off! We stopped I grabbed a bag of nerds clusters there was no price tag on any candies. I expected maybe $5. When checking out the pin pad did not have a price for individual items. She only gave me the total, I paid without noticing total. She did NOT give a receipt. After thinking about it I asked for a receipt, it was $10.59 for a $3.50 candy. I told her to refund me (I never left the cash registers) She told me that she could not refund me. I told her that was fine, just to void it. She said she couldn't void it. That there was absolutely nothing she could do! She said it was store policy. Once again, we never left her register. Items were still in her sight, she absolutely refused to do anything!! This gas station is a complete rip off! Horrible customer service. Will never go to a Terrible Herbst again!
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July 2022 by Alison C.
We just stopped in to fill up before leaving LV and had the absolute pleasure of meeting Roger. He brought treats out for our 3 dogs and was so kind and personable. We will definitely be coming back to see him next time we pass through!
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October 2020 by Sharon De La Fuente
The crew there is awesome especially Mgr Juan!
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January 2020 by David M.
No stars. New pumps have been an eye sore sitting outside the front of the store for the last six months. Employees don't get raises. How TERRIBLE is right.
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January 2019 by Nelly R.
HORRIBLE customer service. We have upped gas and bought snacks. I asked the cashier if I could use the restroom because the sign on the door says that there are restrooms available upon request and to please see the cashier. She (old cashier lady) responded in a very rude and condescending manner, "you can check to see if the door is open and if it's not I don't have a key". She then proceeded to continue her conversation on her cell phone and ignored me. SMH.
