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January 2024 by Michael Coax
The staff was very accommodating. Very professional and courtesy. The went out of there way to take care of me.Service: Oil change
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January 2024 by NiceTy B.
I came in for a diagnostic & oil change, the inspector promptly left while doing inspection i was in lobby waiting, gentleman at counter was like he left cuz it was time for him to leave. Another gentleman finished it because I was refusing to pay. The inspection looks good but now I'm afraid to trust it. What if they rushed thru it? I came there because you appeared to have educated & experiencd mechanics? But now I don't know if I can trust them to do such expensive repairs given the way I was treated just for the diagnostic & oil change? I felt so unimportant & disregared. Now I have to find someone else to pay $3500+ to.Clearly I'm not of any value to your company.Deeply disappointed.
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January 2024 by Shaun Lomelin
I've been a customer of Ted Weins for years, and they've always been my go-to for auto repair.This location has been one of my favorites to date. The staff is great at communicating and giving estimates for wait time. Steve in particular is always a friendly face and has great customer service. I've had vehicles towed from across town just to have them serviced at this location.
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January 2024 by Kyle Webb
Great technicians, and the manager is super involved. On top of everything they were quick for what was kind of a last minute walk in.Got some bad news, but they did their best to present the info and options as objective and weren't pushy about what I "had" to do.
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January 2024 by Jose Longoria
Juddi the manager at this location will help you way more than you think. On 11/22 I came in last minute needing an alignment the same day before driving to California for thanksgiving the next day early morning and she was able to help me out on the same fully booked day. Due to poor adjustments and lack of knowledge from an alignment from a small shop from another location I had to struggle going back again twice after the first alignment that was supposed to be done and I had enough as the suspension was left really bad, car pulled to the right, and they couldn’t explain why the rear seemed like slanted to the side and had a camber effect. Point is the car was better than BEFORE I went to the other shop and had enough. Please save yourself the time and money and go to a well known tire shop rather than a small unexperienced shop trying to save a few dollars and head to this location instead! Here at Ted wiens they charged me a few more dollars than the other shop but they did more than any other typical shop. Juddi was communicating back and forth at the same time she was working on the vehicle while I was at my job. She showed me things I didn’t know my car had wrong outside from the alignment and answered my concerns and gave me the reason behind what the other shop did wrong. I was given photos and recommendations on the other small issues that was noticed underneath the car when doing the alignment. She personally test drove the car to confirm any issues weren’t affecting the drivability and had to rotate the tires just to make sure of her suspicion of the known driving issues on the car. She was able to pinpoint exactly what it was and confirm if the new aftermarket suspension I put in matched with OEM suspension specs and found the solution on getting it right. 12 days later and car is driving like a new car since my visit here. Juddi is a true car enthusiast and works on her personal modified cars and is why she has the experience, knowledge, and understands how important it is for every car to be in its best condition. Don’t think this is a shop where they make false accusations that something is wrong with your car so they can try to hustle you for your money because this is not the place so anyone who is worried about that go here and feel the complete confidence that you won’t get hustled. This is my real honest review from my experience so save yourself the hassle and time and go here and ask for juddi you won’t regret it!
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December 2023 by Eileen Clark
Steve is a nice friendly Clerk. Always satisfied with service. But today I think I waited a little too long just to get a smog test.
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December 2023 by Beth Sundberg-leoni
Another SAVE by Juddi at WiensTread separating on front driver tire on my RV. Could see the "bubble" separation once she pointed it out.Driving back from Quartzsite was a carnival bumper car experienceThankful I got home safe. 2 new tiresome the 6 month interest free credit card too.Win-win!
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November 2023 by Belinda Anderson
Service B desperately needed on my Mercedes 2017 GLE 350 AWD. Due to travel schedules my MB dealership was unavailable. My family members own Infiniti and Audis suggested Ted Weins. Joan and Steve took care of me on short notice and at a fair price point. The customer service was great and there was no detectable difference between the service B. Ted Weins is my preferred provider for auto care.Mercedes of Ohio indicated brakes and rotors were needed. Because Ted Wiens had done an excellent job with the service B I returned my car to them. No issues with brakes, rotors and tires were found. Ted Weins Auto on Decatur has made a customer for life because they were honest. I am a mega driver and need to know my car is safe despite it being a 2017 Gle 350 AWD. Next up is our 2018 Chevy Traverse, and our 2013 Hyundai Sonata when they arrive from Ohio. Thank You Judy and your staff. Don't hesitate, this is a great name to trust.Belinda.Service: Vehicle Inspection
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November 2023 by R Perez (turboflex411)
This is mechanic shop you can trust. You might (emphasize might) pay a little more than other places but you know it will be done right. I've taken two vehicles here and I have been very satisfied with their service, inspections, customer attention, and honesty. This is my new go to for making repairs on my cars. Thanks Steve and team!!
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November 2023 by Rachel Sutton
Love the service I receive for all of the staff located at this location! I know nothing about cars so I trust them completely! I haven’t had any issues at all . Thank you guys for being so awesome!Services: Electrical repair
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October 2023 by Ricardo Perez (turboflex411)
This is mechanic shop you can trust. You might (emphasize might) pay a little more than other places but you know it will be done right. I've taken two vehicles here and I have been very satisfied with their service, inspections, customer attention, and honesty. This is my new go to for making repairs on my cars. Thanks Steve and team!!
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September 2023 by Janet Garcia
Brought my 2013 Ford Escape,told them the rear view camera wasn't working and instead they charged me a $175 to read a code that Autozone would have done for free, I was taken advantage of theytook my money to tell me the camera wasn't working total rip-off.
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September 2023 by Tony Arias
Steve at the front counter was very friendly, professional and willing to go the extra mile for me. His store didn’t carry my tires so he order from two other stores and had them delivered. He was a pleasure to deal especially in a world where “customer service” is almost none existent.Thank you, Steve and Ted Wien on Decatur & Rancho.Service: Auto tire replacement
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August 2023 by Milt Matt
Not Firestone business. Very nice and professional associates. Great deal on tires for my trailer and they honor military discounts. Up front on all issues .
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August 2023 by Charles Salyer
Clean, efficient, friendly service. Waiting room was cool and comfortable. They kept me informed by text while the work was done. Reasonable price.I think I found my mechanic.
