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February 2024 by Pedro Paredes Hani
Very bad service. And not even have the iPhone 15 pro.
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January 2024 by Brenda Gallagher
WAS overjoyed how helpful & nice employee CYDNEE was when I went in today for help on using my new phone.She was friendly & very knowledgeable on the phone I have.Thanks for hiring a GREAT employee - please give her a raise!
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January 2024 by mik ray
Good store, the staff was friendly and helpful. Yes, I would visit again if the need arose.
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January 2024 by Kadycane
Best customer service ever, thank you Cindee and Isaac assistant manager
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January 2024 by P van wijk
Long wait, expensive options
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January 2024 by Fred Rodriguez
Brian had excellent customer service with a great attitude. He managed to help me get a new phone and at the same time helped other customers. Very knowledgeable Thanks Brian!!
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December 2023 by Isabelita Abuan
Very friendly employees
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December 2023 by Keith Rennie
Great place to get your SIM card
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November 2023 by Kinzi Roze (#KinziRoze)
Amazing! I walked in to get a proof of purchase for my iPhone to show at the Apple Store down the street at town square & I asked about the free WiFi trial & they gave me a motem & router in one to let me try the free trial for the internet!Shout out to Daniel at This Exact T Mobile Shop!Amazing customer service!I will be back again!
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November 2023 by Mike Wion
They didn't do the job right porting my phone over to T-Mobile.The first rep wasn't knowledgeable enough to do it and the second rep, though more experienced, didn't port my phone number correctly, causing me to follow up the next day for 1 to 2 hours by phone with T-Mobile.I now should probably follow up again as I'm likely being billed for a day I didn't have service.Why is porting a number so difficult?
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November 2023 by Steven Borella
Fraud is all they know here
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September 2023 by Angelina Gonzalez
Customer service not good Not protecional at all, store manage was not even listening to my concern she rolled her eyes and looked back with unfriendly gestures
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August 2023 by John Nagle
Went in with a quick question and was so happy with the customer service that I added a line and upgraded two other lines. The whole store was friendly and helpful. It's hard to find good help like this now a days. Kaitlyn and Herman did a great job helping my salesperson Gerica balance dealing with my ADHD personality . Thank you guys
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August 2023 by Anthony M.
I have been coming to this location for years is the only reason they received two stars cause currently they deserve -stars. I dealt with Herman on a couple occasions recently, he is absolutely rude, and at minimum doesn't belong in customer service and dealing with clients. The way he speaks to customers is definitely not acceptable. He also has his female sidekick that is rude also but nothing compares to his rudeness and disrespectful attitude. He attempts to give incorrect change on multiple transactions so obviously he has a little theft system going on and just hopes your one of those customers that doesn't count change. Also he blatantly lies and has very limited knowledge of the products and plans. He will tell you something is covered and will work to make the sale when he knows it doesn't and when you return acts like he doesn't recall that conversation when in reality it was a small limited amount of time. Herman and his female sidekick if they are to remain with the company maybe it's better if they have a behind the scenes type of position with no customer contact. If they remain, they should definitely revisit training first on product and plan knowledge and also learn respect and how to speak to clients.
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July 2023 by Linda bond-Pilato
I wish i had gotten the name of the guy that gave us the number and website today and explained in simple terms what i had to do. He made it easy!!! Thank you
