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December 2023 by AZTOPDOGG
Stayed 3 nights 12/2023.Front Desk Kim was terrific and accommodating! She gets 5/5.Public areas were clean and inviting. 5/5.No restaurant. There are chips, water, candy you can buy, but a gas station convenience store has a bigger selection. 0/5.Rooms clean. 5/5.Rooms well worn. Desk lamp missing cap. No updates since this was a Marriott Courtyard 3 yrs ago. 1/5.No balcony chairs since this was a Marriott Courtyard. 0/5.Room smelled from marijuana. 0/5.Location is good, but it is not in Summerlin. 3/5.All in all, you're paying Marriott prices and getting Super 8 quality. This Sonesta Select is not up to par with other Sonesta Select properties I've stayed at.
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December 2023 by Nyx R.
Horrible Stay. Front desk had poor customer service. Room was beyond dirty. I ended up leaving early to stay in a coworker's room at another hotel.
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November 2023 by Jamie Michelle
Staff was very accommodating and friendly during my stay. Courtyard is beautiful. Everything is clean and welcoming feeling. They really went above and beyond for me. I had surgery while in town and wouldn't rather recover anywhere else. I will be back.Rooms: Rooms are nice and clean.Nearby activities: Mini grand prix and shopping.Food & drinks: Lots of food options very close
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November 2023 by Kevin Snyder
Little far out. Rooms are ok but it is an older property. Rates were better than anything on or near the strip.
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November 2023 by Betty Fry
Rooms were nice coffee was great, but there was an incident. We even parked our car underneath the room, we were saying, and our rental car got broken into. They stole everything and I agree my bad for having my wallet in the car . But they have no cameras, protecting anything but there is security. We were not the only car broken into that night. I would not expect security to fight down. Whatever the hell went down that night. But there's nothing they can do to help us. They cannot provide any help with the police to find the person that did all this. I guess said nice hotel, but beware. And bring all your stuff with you.
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October 2023 by Steph C
Floors are filthy in the room! Which made the sofa bed and bed feel dirty! Service was amazing. The front desk are very nice.
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October 2023 by Marianne Thayne
No housekeeping . Have 400.00 in additional charges which were supposed to be refunded still haven't seen it after nearly a month. Some staff extremely helpful others were rude. Wouldn't recommend the best thing about it was the location.
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October 2023 by Bill
Stayed at this hotel for a week. It’s nicely located near tons of nearby restaurants and shopping. Our favorite part is there is a huge dog park nearby.We’ve stayed here for 6 days and they said they’d clean the room on the 4th day but they never came to change the room ever. The hotel room is pretty gross tbh. We bought slippers to walk around in because the carpets are disgusting.We booked the room on VRBO and were expecting an apt/condo. The posting on the mobile website does not mention it will be a motel. I wouldn’t recommend this place to others just from the sheer dirtiness of the hotel.Food & drinks: Lots of nearby food and drinks and right off the airport. 25 minutes from the strip
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October 2023 by Claire Elise
YALL NEED TO STEAM CLEAN YOUR CARPETS OR REPLACE WITH OTHER VINYL TYPE FLOORING! Literally over 10 reviews have mentioned the dirty floors. I am disappointed in people who don’t clean up after their dogs, yes, but they should be charged for not doing so. You can’t charge them if the floor is already dirty af. Also my room #127 bathroom smelled of sewage and since I arrived super late I’m the evening I had no choice but to clean the entire bathroom instead of switching rooms bc they had no other ones. For 4 nights in Sept 2023 I paid $600. After all the cleaning I had to do, sheets I had to buy to cover the nasty floors and the food I wasted bc it said there is a fridge but it’s the tiniest one you can buy so I had more food than I could fit, I am quite disappointed.
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October 2023 by Tiffany O.
This hotel is terrible! We requested a 12pm check out which was accommodated. We went to check out and they are charged me for another day in full. The front desk lady was incredibly rude and unprofessional. People didn't show up to work so they are understaffed. The beds are too soft and the sheets are so thin. Don't waste your money on this place
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September 2023 by Jon H.
False advertising regarding the free breakfast Amd rude, unprofessional staff. I live in hotels as part of my job and this has been a horrible experience.
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September 2023 by chanel monroe
Came here yesterday sep 3 after just getting off a long flight . When I called and asked for the price, they gave me a different price than when I got here, I checked into my room as I’m using the restroom One of their workers literally barges in !!!! so I tell the front desk and the man said he was looking for his credit card and he did my room before I came in. I let it slide. It’s the morning time September 4. I’m constantly trying to call the front desk on my cell phone because the guest phone in here doesn’t work, go out to get water and I seen that they had breakfast in their description asked him if there was breakfast he said no OK . I tell him that my toilet doesn’t work and the other amenities that don’t work he gets a attitude saying he’s the only one working when he was sitting down on his phone in the lobby . sir that doesn’t look like working. He said he will tell the morning crew about it . Fat older white man , didn’t catch his name but that’s his description who has a attitude and can’t do his job waiting on the morning crew to come . Asked me if I wanted to switch rooms but I already have my things in here I didn’t want to move all my things if you could just fix the things that are broken without a attitude and sitting down on the phone
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August 2023 by Jeff G.
Toilet ran all night. Key had to be re programmed three times everyday, front desk was extremely rude about the issue too, as if I was the one causing their key system not to work. I was locked out of the property in 105 degree heat multiple times. I travel weekly for work and I have never felt compelled to leave a review on a hotel. But when the hotel has issues and tries to treat you as if you are the problem you feel the need to let others know how they operate.
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August 2023 by Fond A J.
This is one of the worst places we've ever stayed. We will never go here again. We were told in day two they don't change or check the room until you've checked out. We had to ask for linens each day and they never came by to pick up the dirty linens. The furniture was old and it was very apparent that it had been well used and not cleaned often. The carpet was stained and the sofa and head board had stains. To be honest we've stayed in better Motel 6's. The price was too high for this kind of place. The only good part was the location and the parking Do better Sonesta! You're not Living up to your company name at all. We expected better.
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August 2023 by beababangieee :p
When we booked, the hotel advertised having a restaurant, when we checked in we asked about the restaurant and were returned with a blank stare and "restaurant? we don't have a restaurant." mind you, there is a restaurant space right across from the receptionist desk AND there is a tv in the lobby playing a slideshow of the perks of the hotel with a whole slide dedicated to this phantom restaurant. We were here for almost 4 days and it was not operational at all. Very disappointed and dissatisfied as it was part of the reason we booked here. I see it as false advertising, and am questioning why we payed full price for a hotel that didn't have all the amenities it boasted. Upon arrival we also asked about pull away beds because the booking website said they had them, the receptionist confirmed that they did have them and they were available, but apparently we just couldn't have one. The pool and hot tub were nice and clean, but the pool was only 5 feet deep. The room was okay, it was clean and we were given extra towels, but the coffee maker was missing a piece so we couldn't even make coffee during our stay, had to go out and get some every morning. We did not receive any cleaning services for our four days. The location was nice, it was a lot more chill than the strip area, there were a lot of food options nearby, and it was a quick drive to all LV attractions.