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April 2024 by Gurjinder Singh
Best prices and services, very quick delivery time.
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March 2024 by Nancy Barnes
I have been in the ice cream business for several years now first time I had a problem with my machine I tried to find someone that could fix it or help me without costing me my whole weekly profit. So I started searching on the internet to find something and I ran across part-tex so I took a chance and called them I found a great company with good-hearted people that work there they helped me through my problem told me what part I needed sent it to me and then even talked to the electrician that I had to work on the machine and help him put it in. So after several years of being in the business I still call him when I need something and they help me out couldn't ask for a better company or greater people to work with
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March 2024 by Nick Langley
Just recently joined the ice cream business. Several times while I have been working on my personal machines I have called to ask for advice or buy parts. The employees have all been very knowledgeable and super helpful. Tonight I was elbows deep diagnosing a problem with one of my old machines. I called in to ask for advice and maybe what parts I would need to fix it. I didn't realize it was after hours for them as I am in CST. The owner answered the phone, had a great conversation with me, and helped me troubleshoot my issue. I have had great luck with this company and recommend them to the local shops if they ever need anything.
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February 2024 by Joe Fields
Really knowledgeable and typically helpful. I have had several issues in the last 15 years that I've ordered from them:-when I order a parts kit, I almost always am missing a piece or two that should be included. It's not every time, but it's closer to every time than not. Usually it's a single O-ring or something else that would be fully replaced and I have the part to sub-in, but it would be nice to start completely fresh on a parts kit when changing them out-about 3 years ago, we had an issue where our blades were flaking. They were helpful for getting it fixed, but it was worrisome how badly they flaked and how that could be harmful for my customers-when Taylor switched out of blades needing blade clips, we used up all of our blades in that style and buried out blade clips. Last year, we randomly were shipped a bad of blades that required blade clips and I called them to inquire about why this happened. (I order blades and parts when we have one full set remaining for all of our machines so that if there is ever a back-order on anything, we have some time to play with.) When I discovered the issue and contacted them, they told me those blades had been there. I'm the only person that has touched putting away orders from this company and also set out these parts for my staff since we've been opened. Literally, not a single new part has been set-up or part thrown away without it touching my hands--I know we didn't have any blades in there because I know when we have enough left for 1 change over. I would have appreciated them admitting the mistake and taking ownership of it because we had to eat the cost.
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October 2023 by Francisco Torres
I have a great experienceI highly recommend serve parts incCarl is amazingKeep up the great work
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August 2023 by jonathan zhu
very reliable. Good service
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July 2023 by Julie Ogata
We had a great experience working with Soft Serve Parts and 100% recommend them. I had 7 Taylor machines to sell and Carl made the whole process so easy. I was debating between putting them on consignment, but Carl’s price was fair and he arranged for shipping. It was such a relief to work with someone professionally who followed through in every way!
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July 2023 by iCream Yogurt & Crepes
Very honest, friendly and knowledgeable. I am glad to sell my yogurt machine to this company. Their 30yrs in business give us at ease with their integrity of service. They’re on time with pick up and quick with the payment. They will be my first choice to refer a friend. 5 star overall. ?
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May 2023 by Jack Green
Awesome company. Won’t shop anywhere else for parts. Always very helpful with advice as well.. thanks partex!!!!
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April 2023 by Milford Shirley
I am a newbie in the ice cream business and both Carl and Dennis have very patiently helped me learn and diagnose problems. Can’t say enough nice things about them.
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April 2023 by John Hart
Great people to get help and knowledge from highly recommended!Give them a call for your needs.
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April 2023 by Diane Hancock
Great communication! Very helpful- I hope to do more business with Soft Serve Parts in the future.
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February 2023 by Eddie L
Carl was a very nice man to deal with. Offered a fair price for the equipment he purchased from me. He arranged for timely shipping and payment-within 3 business days. Would recommend. Thx Carl
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December 2022 by Big
We purchased multiple machines from the shop they were all in great shape. Great price always.
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October 2022 by Jeremy Godsil
I recently sold a Taylor machine to Soft Serve Parts. Even though I am in Los Angeles and they are in Las Vegas it was a very easy experience. They even sent a driver out to pick up the machine! I really appreciate the help from Tex and Team. Highly recommend using them for all your soft serve needs.
