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December 2023 by Evelyn
Had I done this review sooner it would be 5 stars but only because of Missy she is amazing. She’s patient, thorough, very kind and I love working with her.But, just goes to show how 1 unpleasant person in the branch can change that whole experience.Keeley is so rude. Doesn’t let you finish speaking. She makes excuses for why something is not going as planned or as anticipated. Bad customer service, she had no patience and voiced her frustration with me, that is unprofessional. Unfortunately my car loan is here so I don’t have a choice but to work with this branch locally.
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November 2023 by Anayeli F.
I started the process on opening an account with Sierra Pacific Credit Union and getting a credit card to start paying off all my debt. Keeley Mason made the process very easy! Thank you Keeley :)
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November 2023 by Amber Zehringer
So much to say with so little space. What can I say about Sierra Pacific? The staff has been amazing and supportive.From trying to find a new credit union or bank services when I moved here from across the country in 2020 to help purchase a new vehicle and even during my home-buying process.Missy and her team helped with wire transfers, reviewing documents, and celebrating with me.Missy and the team at Sierra Pacific Credit Union have walked beside me, supported me, and guided me each step of the way. I couldn’t imagine going anywhere else to receive the service that I have received.
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September 2023 by Vivian Scott
Sierra Pacific Credit Union is the best banking institution I have ever dealt with. They are responsive, knowledgeable, accurate, and friendly. I have had to do several complicated transactions, and Missy Daniels helped me do them all flawlessly and quickly. Missy and the other credit union representatives are also great at communicating with me and letting me know when transactions have been completed. Banking has never been easier. Thank you…definitely the best!
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September 2023 by Mo
Sierra Pacific FCU is an example of how all banking should be, going on 30 years with my accountant and never had any issues. The staff is always friendly and knows what they are doing. That is priceless when it comes to your money. Especially when good customer service is hard to find these days. Keeley and staff are great.
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September 2023 by Mavis Lewis
My account was frozen on a Saturday of a they can freeze your account on a weekend but they can't turn it back on for $22. I'll be out of money for 3 days 3-day weekend. The second of September 2023. I ordered a makeup purchase for $22 and my monthly check was frozen by the credit union with no warning. So I'm out at different ATMs and getting rejected thinking it's the ATM but it's the credit unions automatic system. And on a 3-day weekend they have no way to reverse it for $22. They froze my monthly pension on a 3-day weekend when I need to shop & pay bills. Their answer to me when I call you have to go to the main branch on Tuesday.I have changed my rating to reflect satisfaction after the fact. I was contacted later that day by robot call that cleared any suspicious activity questions, and my access was restored. I was also contacted from Management to explain circumstances of issue and recommendation to eliminate any future problems.
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July 2023 by Tiffany
I was recommended Sierra Pacific from a car dealership when I told them I was a first time buyer; I was a bit skeptical at first and I just wanted to go with the credit union I was already a member of, but they wouldn't give me the loan I needed due to me being a first time auto buyer. When I went to Sierra Pacific, I was pre-approved for the loan same day and I've been getting lots of assistance from Keeley to get me through the car buying process. Honestly, Keeley is the best! I'm super indecisive when it comes to these things, but she's been very patient and helpful in my car journey. Would highly recommend Sierra Pacific to any first time buyers looking for a decent apr and support system! Thank you Keeley :)
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July 2023 by Chase Szabo
Great credit union, always puts customers first. Personable, efficient and kind employees. Thanks to Keeley for making my auto purchase a smooth one!
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June 2023 by Tiffany P.
I was recommended Sierra Pacific from a car dealership when I told them I was a first time buyer; I was a bit skeptical at first and I just wanted to go with the credit union I was already a member of, but they wouldn't give me the loan I needed due to me being a first time auto buyer. When I went to Sierra Pacific, I was pre-approved for the loan same day and I've been getting lots of assistance from Keeley to get me through the car buying process. Honestly, Keeley is the best! I'm super indecisive when it comes to these things, but she's been very patient and helpful in my car journey. Would highly recommend Sierra Pacific to any first time buyers looking for a decent apr and support system! Thank you Keeley :)
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May 2023 by Will Ensley
My auto loan and purchase were made easier with a lot of help from Sasha. She knew many of the details involved with purchasing a car from an out of state dealer. I thought I was just getting a great interest rate on my auto loan but it turned out that I also had an experienced partner in the entire process! Thanks Sasha!!
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May 2023 by Paul Giovannoni
I would like to say Missy Daniels , Sasha yesterday 4/13/2023Was very professional and efficient in helping myself with allMy Banking needs and both were very nice and personable , I Paul Giovannoni , highly recommend the Sierra pacific federal credit union, To any and all , wanting a great Banking , Experience and relationship long term BANK !!!! Thank you again
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May 2023 by Ryan Hardwicke
Always friendly and helpful to myself and my family. Always helpful with questions or planning and when they are unable to assist with something, they offer other available resources that might help
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March 2023 by Melanie M.
My husband and I needed to do an auto loan and Sasha from Sierra Pacific made it happen :) Sasha went above and beyond to provide excellent service by being proactive in contacting the dealership to get what is needed for the loan. We have financed through Sierra Pacific Federal Credit Union and look forward to future business with them. Thanks Sasha and team!!
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March 2023 by Chris Annibali
We recently opened an account with Sierra Pacific Federal Credit Union as we are wanting to switch away from some of the larger banks and their evil activity. There does seem to be a waiting period for some things like bill pay as well as mobile check deposit which I find a little frustrating, however I have no problem giving a 5 star review based solely on my interactions with Keeley Mason. While most banks seem to run the opposite direction when you email, call, or step foot in their building, Keeley runs enthusiastically toward you always wanting to help. She responds instantly to emails and answers the phone greeting you personally. She single handedly has redefined what customer service is in a world where so many have abandoned it. I recommend that anyone considering switching to Sierra Pacific Federal Credit Union give Keeley a call. She will convince you without selling you because she really is just a caring person who wants to help. Thank you Keeley :)
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March 2023 by Jessica Magaro
Keely went above and beyond tohelp me with the loan process. If youare on the fence about reaching outand doing business with thecompany, do it! We have beencustomers of Sierra Pacific for manyyears and have never had 1 issueThis is my first time dealing withKeely and I highly recommend her.She was professional and<nowledgeable with every question!had. She was not pushy and veryhelpful. Don't wait, call her today!
