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December 2023 by Hailee M.
I wanted to take a minute to highlight an amazing employee at this location. As a Vegas local this is my go to Sephora. I met Mehling earlier this year & we both shared stories about our lives with one another. Each time I've come in after our first meeting, she remembers me and always goes above and beyond helping me. She is 100% authentic and genuine which is what I love most about her. I always leave feeling grateful for our interaction. Today I mentioned that I was a college student. She then asked me if I went to UNLV. We began talking about the recent tragedy that occurred on campus and I became emotional. She gave me the biggest hug & made me feel so comfortable during a vulnerable moment. Mehling treated me with so much kindness & I genuinely appreciate her. Sephora is lucky to have an employee like her
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December 2023 by Lyna
I can't remember her name because it's different and long lol however I loved her demeanor and she did a great job on my makeup. I'm glad I was able to make an appointment at the last minute for my 40th birthday.
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November 2023 by Allison D.
I've been to this location five times and not one associate has ever greeted me, yet they all stand near the door. They pick and choose who they want to assist and out of all of the associates, I've only had one ask if I needed help. The location is the only thing that's convenient.
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November 2023 by Christina Allex
Great store good customer service and well stocked with all products they sell.
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November 2023 by Hershanna Cooley
Clean, very nice customer service representative.
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October 2023 by Gemma Rose Pangilinan
I have been a Sephora customer for a long time and I have always chosen Sephora above other companies. However, my latest experience at the Town Square location truly disappointed me. I came in to exchange an item I had ordered online, when I walked in, one person greeted me which I appreciated. As I walked over to the fragrance section, no one else bothered to say hi (no one was with customers btw) and the ENTIRE fragrance section was empty. It was mid afternoon on a weekday. An employee assisting another customer by the fragrance aisle made every single move to try not to assist me. She kept talking to ONE customer and I was honestly uncomfortable with how she was looking at me. I was wandering around the fragrance section for 10-15 minutes and NO ONE bothered to ask me if I needed help. I decided to leave and on my way out, 4 employees were just sitting by the front podium gossiping. It truly breaks my heart to have an experience like this as I have never experienced this at the usual location I go to - Fashion Show Mall. Very disappointed in this locations management and team members. I’ve never felt more profiled in my life.
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October 2023 by Lianni L.
Came in on a busy Sunday afternoon needing some help finding the right foundation shade. I was greeted by Francesca who was super friendly and patient helping me find the right shade. She went above and beyond in helping me and I am truly grateful this process went smooth.
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October 2023 by Maggie D.
I intended to leave a survey for my girl Frenzeska who was so helpful but my survey code expired Anyways, she did me so right and was so helpful. She even shade matched me to a T for the Nars pot concealer. Her vibe and knowledge of products was outstanding and I will be sure to look for her when I come back to this location. Give this girl a raise!
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September 2023 by Seme Simmons
I came in today, it was such a pleasant experience. The entire staff was friendly and welcoming. Stephanie helped me and she was amazing. She helped me find the perfect fragrances, matched me with a new foundation and offered me a sample of it so I could try it. It was simply the best shopping experience I've had in a while.
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August 2023 by Nick Clarke
My wife loves this place and this branch did not disappoint.
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July 2023 by Amie C.
This is usually my go-to location since it's the closest to my house and I'm always at Townsquare for something.One of their managers, Kimberly, helped me out with an issue earlier today. She couldn't of been mean and not done anything to help me, but she did and I'm super grateful for it! I will definitely have an amazing rest of the day because of it!
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May 2023 by keith jackson
Took a guest their and they had everything for her.... Customer service was amazing
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May 2023 by Ashlyn C
If you are the type of person to get a little anxious to ask for makeup assistance this is not the location for you. I came in asking for a color corrector or a recommendation for color correctors and was quickly told to just go shop at Ulta instead. Maybe I caught the wrong person to ask for assistance, but I wasn’t expecting to just get tossed aside like that. So maybe just shop at Ulta instead, you might get better customer service.
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April 2023 by Mariana Perez
I don't really know how to do my makeup other than the basic foundation, eye liner, and mascara, which I was able buy at from this location over a year ago thanks to the help I received then. Since I want to improve my skills and try something new, I was ready to buy eye shows, contour, concealer, eyebrow, and lip products, etc and was hoping I could get some assistance again. After walking the store for about 40 minutes, not once did I get asked if I needed assistance, although other customers around me did. I picked 8 items not knowing if they would work out for me, but I was willing to try them at home. When I got to checkouts and let the cashier know I was not assisted after she asked me, she then radioed someone to come over to checkouts and provide assistance. When Michelle got close, she decided offer assistance to the people next to me who were NOT at checkouts and did not stop her to ask her for help but who she clearly picked so she could ignore me. When the cashier told her she called her over to help ME, she was not apologetic, kind of made an "o well" gesture, and walked away. At that point I was done with them. I left my items with the cashier and left. Absolutely terrible service!
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April 2023 by Cynthia Quiroz
I don't even know where to start anyway. Lynette was my. Beaidiot visor she was so sweet and listened. So thank you, lynnette.I then met Mewling, Talk about a beautiful individual this woman is very rare. You brought Zen to My day and I want to say thank you. I will definitely be back very soon..