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March 2024 by Michael L
Always polite and helpful.
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March 2024 by Kacie Avey
Nicole Nagaan went above and beyond with her customer service. She was able to connect me with my dream time piece quickly and the entire process of working with her was smooth and pleasant! Would be honored to work with her again in the future!
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March 2024 by rodreques boyd
Hello!I am writing to commend the exceptional customer service I received from your associate, Nicole, during my recent purchase of a Rolex watch from your boutique. From the moment I entered the store, Nicole greeted me with warmth and attentiveness. She took the time to understand precisely what I was looking for in a timepiece and expertly guided me through your inventory.When the Submariner I had been considering came available, Nicole contacted me immediately. The transaction was a pleasure from start to finish thanks to her patience and professionalism. She ensured all of my questions were addressed and that I left fully satisfied with my purchase. Her knowledge of your products and dedication to the client experience are truly best-in-class.I have interacted with various professionals all over the world for many years. Nicole's customer care stands out as the gold standard. Please convey my sincere thanks to her for representing your brand so admirably. It was clear that she took pride in my complete satisfaction. I will most certainly return to your boutique for future acquisitions and recommend you highly to others.Regards,-Boyd
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February 2024 by Jeff A
This is one of the great AD’s out there. I’ve been to a lot of ADs, the crew at the Caesars Rolex Boutique is top notch. I’ve had awesome experiences on all my visits, even when I wasn’t able to purchase a watch (three purchased to date). Whenever I’m in Vegas, I stop in and say hi. I appreciate how they remember me and treat me with respect - not all ADs do this. Kudos to Nicole for taking care of me and to Alex and staff for always being kind and accommodating. Can’t wait for the next one!
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January 2024 by Chris
Thank you Nicole for making my dream of owning our Rolex. Come true. I highly recommend this Rolex dealer.
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December 2023 by Azfar Islam
Me and my friend were always interested in buying a Rolex but of course we are young and it would be a smart purchase. Nevertheless, the staff at the store knew this but still gave us a breakdown of all the prices and a breakdown of all the processes. They were so kind and very knowledgeable. When we thanked them for going out of their way, they said that they were looking forward for us to come when we were ready to purchase. This is the best customer service I have ever had. They are fantastic.
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December 2023 by Michael Rama
Best Rolex store in Vegas. Francisco my AD was very helpful, gave me and the wife a very good experience while we were in store. Smooth transaction also!! Highly recommended.
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December 2023 by Eric Fazzini
Thanks to Nicole my 2 years of attempting to purchase a Rolex were not in vain. I was greeted warmly and offered to try on a new exhibition piece. During conversation I mentioned a few models I've been wanting and left my information in case something arrived before I left the city. Nicole made it happen and I am very appreciative of her and the store.
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November 2023 by Aditya Darbar
Nicole is the best. We have purchased about 3 Rolex in last 6 months and we are amazed by the customer service and professionalism shown by Nicole and other staff members. They are extremely knowledge and know their watches well.
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October 2023 by Michael Melnychuk
I have travelled the world and visited many Rolex stores. My experience at the Las Vegas Forum shops with Nicole was the best I ever had. To be honest, many stores don't even give me the time of day, so meeting her was unlike anything I had ever experienced. I have had to buy my previous two rolex watches through a private dealer, but will now try to do all my shopping with Nicole. Thanks again 5/5 review for her!
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October 2023 by Dave V.
I had a very nice visit to this shop yesterday. The staff was very friendly and professional. In particular, Sasha was very knowledgeable and informative. She is determined to assist me with finding the right Rolex for me when it becomes available. Looking forward to visiting again!
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September 2023 by Google user
All i can say is Nicole freaking rocks!! I went in there with little hope, but knowing that most likely it was not going to happen. A day before coming back home, there i was having an amazing experience buying my first ever brand new Rolex. I'am definetly looking forward for a gmt batman next time I go to vegas.
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September 2023 by Leonardo Gonzalez
All i can say is Nicole freaking rocks!!I went in there with little hope, but knowing that most likely it was not going to happen.A day before coming back home, there i was having an amazing experience buying my first ever brand new Rolex.I'am definetly looking forward for a gmt batman next time I go to vegas.
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August 2023 by C
Nicole is such a wonderful representative for Rolex. She worked with us this summer to find the perfect watch for my husband. We were invited in last week to purchase, which she made such an enjoyable experience with her professionalism and kindness. Thank you Nicole and all of the team. We look forward to buying from this store again in the near future!
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August 2023 by Ali F.
It was my first time in Vegas and was looking for a Rolex store. Found this shop and thought it was a nice store and friendly staff, nothing in stock as usual. I was staying for the weekend and asked if someone could call me should something become available but I was told I had to check in person.
