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March 2024 by Patricia Mobley
The nurse that drew my blood was just wonderful!
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March 2024 by Thomas Mantha
Quest Diagnostics is easy, fast, friendly and efficient!
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March 2024 by R B
Service was good staff very pleasant.
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March 2024 by Courtney Livingston
Extremely unprofessional.. had an appointment only for them to say they never received an order from my doctor, then I show her my emailed ordered and she states she needed a printed copy. I had my husband bring in a printed copy and attempted to reschedule but all of their appointments were gone, so I did a standby. After about about 20 minutes of waiting they’ll staff comes out and says they are not taking any more standbys. I explain to the staff what happened and he says there’s nothing he can do and even his manager would say the same thing but she was already gone for the day. Ten he looks at my order and asks if I have been fasting and I said yes actually I haven’t had anything to eat since yesterday then he says yeah I’m sorry there’s nothing I can do. He didn’t even attempt to help me, furthermore I find it hard to believe they never received my order. There was prof from my doctors office that it was sent. I’m going to find a different place of business to do my labs because I strongly dislike the service provided by this company and this location. Ridiculous!
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March 2024 by tom k
easy to use
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March 2024 by Tom Jensen
Didn't know I needed an appointment. Scheduled one through the kiosk. Had to wait 90 minutes. After 20 they called me back. Very nice. Tashe drew my blood. She took her time finding a good vein. Told her I was a big baby when giving blood. She was very skilled and talked me through it. Barely felt it and it was done in a jif. Very happy with my visit today. Thank you Tashe and Quest.
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March 2024 by Steve Hinders
Your team was very professional
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March 2024 by PC Smith
Excellent check in with appointment. Kind and professional staff. We were 4 waiting in the back at the two restrooms. Maybe have a lobby care advocate for those who need extra assistance to check in. My husband was waiting in lobby for me and a elderly female asked him for help in broken english with help on check in. Maybe have the lobby care advocate has language skills too. Other than that I have an excellent expereince.
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March 2024 by Diana Dowdey
Seven persons were waiting to use the restroom to do urine samples. ONE RESTROOM SHOULD NOT BE LOCKED FOR EMPLOYEE'S USE. Last time I was there, there was a sign that said Employee Restroom Only. This time it was LOCKED. That's ridiculous.!! If any employee needs to use the restroom we would, of course, let them use it without waiting.
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March 2024 by Bill C
It truly sucks when any medical office blares a tv set in the waiting room, but yours is worse than most. It alternated between the news and your loop of Quest ads, which became even louder. To compound the issue, my check-in process was botched. I was given a confirmation number and took a seat for my 6:20 appointment. After sitting for nearly an hour watching everyone else go ahead of me, I finally asked when it was my turn. They told me I wasn't in the system and to produce the email. I did, then they shrugged their shoulders and said it must have been a technical issue. No apology, no concern, no rush to get me in afterwards. When I mentioned the annoyingly loud tv, one Quest employee advised me to move to the far side of the room. Great, we're all supposed to herd to the other side because you can't turn down the volume? Lame. Bad enough I had to endure your EasyPay ads 29 times, but they were cranked up in case a patient is hard of hearing, I was told. What rubbish. There's zero need for this in the first place. The EasyPay info doesn't need to be given over and over on a tv set, just like I should not have been forced to listen to Jada Pinkett Smith's depression on the news and the bloodbath in the Middle East while I'm waiting in a blood testing center. How aggravating is THAT at 6 in the morning while you're fasting and without coffee? Sometimes I think you bean counters are so clueless, you have no idea what it's like to be on the other side. The entire Quest experience is annoying and quite pathetic. Blasting unwanted media news in our ears while waiting our turn makes your stupid freaking office the worst I've ever experienced in a waiting room. Congrats, you truly suck as a company for doing this. Guess I'll wear ear muffs next time? "Earth to Quest, come in please. It's okay to play some soothing, relaxing music instead of news so your customers don't have to be loudly told about the latest hate crime or yesterday's mass murder. It's very uncomfortable to listen to, especially at that volume. Wake up, you brain-dead fools!"
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March 2024 by James Lippiatt
The walk in was nice but instantly when going in they tell me they dont take my insurance which is anthem, which I both called and checked website information to ensure they do take it but they denied and wont accept anything. They referred me to areas that will do bloodwork, but same case they dont and its nonstop back and forth of nothing being done and im in nothing but pain because I no one will do blood work
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March 2024 by Elena Lamb
!! Do appointments, always !!This is my one and only place I go if i was assigned for any bloodwork from my doctor, and I was happy even since. Due to my health concerns, I had to do about 5 different bloodwork exams. I got results as usual the next day, when my doctor uploaded it only a week after. That’s all, always nice and proficient. By the way, your office is so much better working without a receptionist, just those little tablets and easy to check-in.
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February 2024 by Reviewer
As others have stated it feels extremely awkward walking into the office with no assistance! There is NO customer service. It is tacky to have the front office area boarded up. You have customers that don't understand what to do having to ask others. Please address the problem.
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January 2024 by Adan Reynolds
All they do to people it's completely wrong!I was trying to call to make sure they had my paperwork, on the phone they said THERE IS NOT NEED to confirm cause they can get my paperwork from my doctor. I came here and they didn't have my paperwork and just canceled my appoiment.Came back 3 days later with my paperwork on my phone and they made me send it to an email and asked me to sit in the lobby taking fpr ever to call me back and everyone else in front of me went in. I don't think an email takes 30 minutes to download and if it were the case they should make it clear on the automatic system they have on the phone. HOW COULD I TRUST THEIR POLICIES IF THEY CAN EVEN EXPLAIN A CUSTOMER SOMETHING AS EASY AS PAPERWORK.DISSAPOINTED, FUSTRATED AND MAD AT THIS UNUSABLE SYSTEM!!!
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January 2024 by Rachel Burns
Marissa was the best, she was very sweet and accomodating when doing my labs.
