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March 2024 by senor s.
walking in the door customer service was displayed at a high level by sal. raul was in the shop . our conversation was comforting. i believe raul was honest and at the same time caring for my experience to be honest and reasonable with / while choosing to have purrfect auto on charelston blvd in las vegas to be a success for everybody involved. it definetly was just that . ive been in vegas a year now and i believe i have found what i was hoping for when i walked in the door at purrfect auto .... an honest quality mechanic shop. my experience was stellar sal raul and the franky are assets to the team indubitably . right on fellas senor s
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March 2024 by Albert O.
I came for the smog check and my car has an engine light on. They told me that the car needs to be repaired before the smog test. When I brought the car the engine light wasn't on, and they test it and failed. I asked him if there will be another charge, but they told me no. The test was failed. I brought it back for a repair and smog test, they told me I had to pay $9.00, but the test was failed again which they knew it's going to be failed if they don't repair the car first. When they finished, they asked $15.00 for retest, and I was shocked that they're test it anyway even they knew the engine light was on.
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March 2024 by Cookies Nesh
Carmela was amazing, the way she handles all the customers is unbelievable. Raul fixed my car at a very low price and now runs perfectly. Amazing place here to go!
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March 2024 by Fiore Holdings
We all hear nightmare stories of fraudulent mechanics who take advantage of people. If you want a shop that practices auto repair neglicence, this is one of them. The owner, Raul, is a typical sales shark who falsely claims needed repairs on your vehicle without properly performing an inspection. When I brought my vehicle in, he was fast to “repair it” and “get me in” even though it was busy. However, when I brought it back after they botched it, he told me I had to wait. They left my vehicle worse than how it was and added a new noise it didn’t have before and still had the audacity to try to upsell more “needed repairs”. Raul failed to return my calls or take accountability. I will never do business with this shop again and hope this review helps others make a decision by doing their due diligence to look elsewhere. The BBB has also been made aware of the code violations in the shop during my visits.Let’s protect our Las Vegas community and stay alert for con artist business owners like these.
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March 2024 by DeNetdra Hayes
Simply put, a love this perfect auto. I've had several cars and have even got to earn free oil changes that can be transferred to any car. I've been going to this perfect auto for over 5 years. I'm going nowhere else
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March 2024 by Shonn Jones
Carmela was so helpful and curtious and Raul made me feel like family upon arrival !! Professional and u cannotbeat the price
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March 2024 by Monica Webb
I am so happy with the service I received with Carmela! Everyone is knowledgeable and friendly. I went in for a smog check and was told what was recommended for my vehicle and I felt no pressure to purchase anything. Definitely recommend this location for all your auto needs!
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February 2024 by Matt Clarke
Quoted at 1,200 dollars for starter and battery.Weak fraudWhy would I take the time to review this place If it wasn’t true? Most if not all of the 5 star reviews are fake. Save the time money and aggravation and find an honest mechanic that doesnt use predatory tactics and astronomical numbers. You personally insult the intelligence of others when you do things like this.
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February 2024 by SouthernSoldierX111
About a month ago I took my 2002 blazer to this location for a smog check and to fix an oil leak. At first I was charged $500 something to fix the oil leak from the rear main seal. A few hours pass and they want to charge another $500 something to replace the timing cover and a couple gaskets and say if I don’t replace those the leak won’t be fixed. It was supposed to be done the next day but they call me and it takes an extra 3 days. After I pick it up I notice it’s still leaking so I take it back. I ended up taking I back 2 more times because they couldn’t fix the leak. On top of that they never keep their word on how long it will take they just apologize and take their time. They dirtied my door panel and carpet with oil stains and broke my door panel, I let them know and they stated they would fix and clean it but they did not. When I finally picked up my car for the last time they stated the head gasket was blown. I took it to another shop to get it looked at and they said it was a misfire and no blown head gasket! This shop clearly doesn’t know what they do I would not recommend it!
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February 2024 by Lady Lady Dreamer
I love the way Carmela and Raul attended me when I came in. They are very fast in their service
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February 2024 by Marquita Mcelroy
Great service, lobby smells good, Carmela gave me best customer service, Raul gave me amazing prices.. definitely recommend this shop
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February 2024 by Ted Gomez
DO NOT BRING YOUR VEHICLE HERE!!!! THEY QUOTED ME A $150.00 TO GET MY BACK BRAKES DONE AND AND THEN THEY TOLD ME I NEEDED A BRAKE BOOSTER,NEW DRUMS, WHICH ADDED UP TO COSTING ME $1,000.00, THEN A DAY LATER IM DRIVING AND MY CHECK ENGINE LIGHT COMES ON, I LOOK INSIDE MY ENGINE AND THE TRANSMMISSION DIPSTICK IS STICKING OUT!!! THEY DO NOT DOUBLE CHECK THERE WORK BEFORE FINALIZING THE JOB!!! I SHOULD HAVE LOOKED AT THE REVIEWS BEFORE I BROUGHT MY CAR HERE. THERE SCAMMERS AND WHEN YOU READ THIS RAHIM , INSTEAD OF STAYING IN YOUR OFFICE SOMEWHERE FAR AWAY,WHY DON'T YOU GO SEE WHAT IS GOING ON AT YOUR SHOPS. BECAUSE YOU HAVE WAY MORE BAD REVIEWS THAN GOOD!!!? DO SOMETHING ABOUT THIS!!!!
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February 2024 by Insured May
Amazing customer service! Carmela and Brandon made the process easy and were super helpful. I definitely will be back.
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February 2024 by Jesse Flores
this was the best place I've been to, they did work on my car and came out better than before, runs amazing! Carmela has amazing customer service and was very nice every time I go. Raul took care of my car, thank you so much!
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February 2024 by Richard Canaveral
Amazing experience here at this location, Carmela and Joy were amazing! awesome customer service! Lobby very clean! Definitely recommend