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September 2024 by Queen Bee
If it wasn't for the price I wouldn't have driven out of my way . The owner needs to just stay home . And bring the coupon . He doesn't do anything from an app.
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August 2024 by Ian Alonzo
Took my 2012 fj cruiser in for a full tune up and paid nearly $1000. Services were to include new spark plugs and coil boots, flushing and replacing my brake fluid, transmission fluid, power steering fluid , change all of my filters , and a full synthetic oil change. I am religious about my cars maintenance and ensure I due my maintenance services on time and I’ve never had a check engine light. I typically take my car to a mechanic I’ve been with for years but I was in a time crunch and purrfect auto is right by my house so I figured I’d give them a try since tubes are a very common service. A week after my tune up I was driving home from work and my check engine light went off. I woke up the next morning and my car start up hard/shaking violently . I found a spark plug coil boot rolling around my engine bay. I went back to purrfect auto to address the issue. Turns out I had a cylinder 2 misfire / code p0302. They told me to leave the car and they would investigate the issue. They told me it could have been a defected spark plug but were unable to identify the exact cause of the misfire. I didn’t trust them anymore so I took my car to a different mechanic. Turns out there were a number of issues. All of my spark plugs were gapped incorrectly at .47 . Toyota calls for the denso spark plugs to be gapped between .39-.43 which was one of main I had the misfire as cylinder 2 spark plug was grossly gapped incorrectly. I had all my fluids inspected and they did not change the brake fluid. Ironically I was also missing the fender liners on both sides of front wheel wells. When I asked about this the manager said he’d ask the tech who worked on car and he came back with a reply of “I don’t know” and if I order a new set that they would install them for me. How did I come with fender liners on but leave with them off? After the full inspection by my normal mechanic , I went back to h-tech to address the issues with the owner… of course he was on “vacation” until July 8th. It’s been over 2 weeks and nobody has called to follow up on the issues. I will be filing a claim with my credit card company as I can almost ensure perfect auto will not take accountability for the issues they created.turns out I wasn’t the only person that’s had similar issues as a co-worker of mine dumped 6k into correcting issues at pufffect auto that get arising after they would fix/correct another. Pictures below… last 2 pictures were from the inspection by my normal mechanic.
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July 2024 by Breanna
I always get quality service at this location and I can trust them for a fair price for parts and labor. I’ve gotten oil changes, minor repairs, smog check, and other auto maintenance done here. I almost exclusively come here for those services.
Mondays are busy due to leftover work from the weekend. For a short wait, come in near opening on another weekday ??
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July 2024 by Spencer
Fast and affordable. They didn't charge me for anything extra or push any other services on me. Just a quick, honest mechanic. Jetta Thunberg rides again
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July 2024 by Crystal Keyse
Super busy place, but great experience.
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June 2024 by Michael Powell
I love this place. The prices are very fair, the staff are extremely patient and explain stuff clearly in a way that is honest and never patronizing. I've sent other people here too and they all say the same thing. Great little shop.
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June 2024 by Tre Turner
Amazing Service. Junior helped me get my tire fixed and just all around good people! I’m not going any other place. The auto service industry is one that has always treated me right and they have kept my faith alive! Good Workers and good business! I will always come back!
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April 2024 by Gregory Romero
Google takes off all bad reviews so don't be fooled by this place.
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March 2024 by Dee Fedde
My friend took her car in and they were very professional and knew what they were talking about highly rec for car repairs
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February 2024 by Courtney Thompkins
Scammers! They didn’t put all the bolts in the caliber. I had to get a second opinion to dispute the charges of what Purrfect Auto didn’t do. The 2nd opinion said that my back wheels were going to fall off because they didn’t install or replace anything they charged me for. Lied to my bank that i had a warranty and should’ve came back to have them re-fix it. But when I picked my vehicle the first time it was still making noise and all my sensor lights were on (because they didn’t replace the brake pad yet I was charged) and when the guy went to put the car back in the garage, he popped my tire. Then they tried to charge me for a replacement car while they fixed it. Smh. I WILL NEVER RECOMMEND OR GO TO PURREFCT AUTO AGAIN. THEY ARE ANYTHING BUT PERFECT. SCAMMERS!
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February 2024 by Steven Mac Bride
I went for an oil change. Very quick easy efficient and great price. Excellent experiences I have with this location. I even send my client customers to this location.
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February 2024 by Kimberly Hoe
They are always so nice . And the prices are so great ?
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January 2024 by JT B
Really good guys, they helped me out a lot when my car fell apart
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January 2024 by Michael “static lv” Hoe
Recommended
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December 2023 by Sherif El-Gayar
Came in to ask about an oil change, was told to wait to be seen, waited 15 minutes. Another customer walked up to the counter and was seen immediately by the guy who had me waiting.
