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September 2024 by Patsy Doyle
Great customer service every thing was great great staff I will be sure to recommend to others
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August 2024 by Maríanna School
If you are working with welfare Don't go here!!!!!!! I came in with two lights on when I got my car back the lights where off this place was my second diagnostic on my car so I can make sure I'm getting the best care. first my price was low then when I went to pay they changed the price because they seen who was helping me pay they send me the new price and they was really trying to max me out putting 2,000 on top of what my original price was now my check engine light is on and I needed my car to go see my kids. Smh scammers!!!!!
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August 2024 by salvador 001
Had a broken motor for the radiator fan of my car. Despite me arriving a little over two hours before closing, they were able to diagnose the problem, order the part, and have it installed and good to go almost to the minute before closing time. All that and for a pretty decent price. This place will definitely be my go to from now on.
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July 2024 by Prentis Culberson
They did an amazing job on my truck great customer service my truck was a mess when they got it and now it runs like a brand new truck shot out Paul’s auto shop thanks john
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June 2024 by erika mendoza
my car had no electrical issues at all. Everything was working. That is you didn't put it in the estimate. My only problem was oil liking. Now my car make a horrible noise. Gas gauge don't work becausw you messed up the cables. Not event the lights inside. Don't lie.my car was working perfectly. I am so disappointed, I went for a oil leak originally, I requested a estimate to be sure is everything I need to fix in my car. I got help paying the repairs from an organization, but the mechanic will get full payment. I got the estimate and when they I bring my car they told me the estimate was incorrect, the woman stated they didn't include waste prices, but when I asked the mechanic he said was something else, completely other story an amount. So I knew it was a lie. They were just trying to charge me more. Before even start fixing it. I thought the estimate are prices they should respect and not change. But anyway.
My car had all electrical working, air conditioner, gas gauge, interior lights, even the stereo. When I first picked up the car after they called me to tell me it was ready, the air conditioner wasn't working so I told them that it was working before. Ooh but they make me sign the document for.them before even I saw the car. So they had the document proving I was agreed with the job and everything. Then they told me about the air conditioner. They told me the cables were very old and that is why was not working. For me was very important cause is Vegas and I have a 1 year old baby. Took his document and wrote that as a note. Then they told me that I can leave the car till Monday so they can check it and fix it but I will have to pay . I did it I miss work one more day and they called me again on Monday. Changed me 160 dlls and treated me like a trash like it was a favor they did to me, and now they didn't tell me anything wrong so I signed their paper. They showed me a bounch of cables parts they cut and the said that job will be thousands of dollars but they only charged 160. They said everything was fixed but treated me so bad.but I am sure they messed up with the cables cause my care had the air conditioner working before. And everything else was working. The car was already outside and then when I was ready to drive it they told me that the gas gauge was making empty, and I told him it was full tank and they said it was empty from the day I left the car. IS A LIE. I never had a problem with that. They said it was the gas pump sensor. And the gas gauge will mark empty and full all the time because the sensor is not working. I told then many ways that the gas gauge was marking gas as normal before but they just went inside of their chop and told me that I was just repeating same thing. And left me there talking. So I had no other choice than take my care and leave. Days after I notice the gas gauge never moved is always empty. I googled it and is a cable problem. Also the interior lights of the car don't work. (Sensors are good) So they don't work neither because of the cable damage the mechanic did. Sometimes the whole gauges just don't work in moments. i don't even know what else they damaged. And of course I don't have money to fix it. But those things were working perfectly before. Of course I will do something. I will go to compliance enforcement Nevada. Or wherever I need to go cause this is not right. They should not broke the care. They should treat us with respect and accept their mistakes and be responsible for that .
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June 2024 by Celea Star
Came from Pahrump and seriously could not be happier with the results. Well worth taking the time to find Paul’s Auto Service, there are multiple car places. Keep going until you see their sogn on the building. Michelle was great.
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April 2024 by Lisha Lee
Honest and hard working! We were referred to Paul’s from a friend of my husband. We thought something was wrong with a water pump only to find out it was our radiator leaking. We asked to replace the water pump but they told us we didn’t need to replace it and that it was still in good condition and not to spend more money on something that works fine. They fixed my transmission leaks and replaced the tubes and put a new radiator in and we asked them to change our oil as well :)My van is happy again :) thank you for all your hard work and we will definitely return here for all our vehicles!!!
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April 2024 by Lynn Matthews
Needed a part replaced... didn't take long. Friendly people.
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April 2024 by Brian
If you don’t know anything about cars you WILL get ripped off. Be aware.
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January 2024 by Derricotte W.
The staff is EXTREMELY proficient and kind. They are knowledgeable and engaging. They don't need to advertise, as most of their business is word of mouth, and the only repeat customers are for regular maintenance. All of the work is guaranteed! 10/10 will be going back at the scheduled times and sending referrals!
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January 2024 by taha botan
It is a ripoff place. Please don’t try and go to them to fix your car. Plus the staff are only friendly so they can rip you off on the other hand. I had some issues with my car. They asked for too much money. They overcharge customers way too much. So I didn’t fix my car at their shop. I went somewhere else and fixed the issues with half the cost.
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October 2023 by Romeo F.
I've always have had great and honest service here... Paul and John and whole team are wonderful people.
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October 2023 by Brenda Booton
Coming from a family of mechanics, it's very hard for me to let anyone else work on my vehicle. But because of the warranty on my car, I have to go to specific shops. Paul's was on that list, with good reviews, so I decided to use them. Let me tell you, Michelle (office) & John (manager) are truly some of the nicest, most helpful people around!! They went above & beyond speaking with my warranty people to help me with my car!! Unfortunately, because of the warranty, it now has to go to the dealer...yukk!!I will most definitely bring my car back to John for regular maintenance in the future. I highly recommend them!! Thank you, John & Michelle, for all that you did for me!!
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September 2023 by Bailey McHatton
Best mechanic I've ever been to
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August 2023 by Rachel E
I'm a mechanic's daughter so I'm quite picky about which shops I go to. I was ghosted by another shop in the area after getting an estimate and found Paul's Auto through word of mouth - thank goodness I did. I had a few major issues with my ML350 and they got it back to me the NEXT day. Michelle at the front is an absolute sweetheart and John really goes the extra mile to make sure you're driving on the road safely and will explain anything you might have questions about. I feel very grateful for their honesty and getting my car back to me so quick when I needed it with excellent work. The main thing I brought it in for wasn't an actual issue - and any other shop might have easily taken advantage of that. Thank you Paul's Auto, you have a return customer - but let's hope I just need oil changes from now on ;) lol.Services: General repairs & maintenance
