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November 2023 by Lola M.
In a ridiculous turn of events, my car battery died while I was in the drive thru waiting area at a fast food restaurant...it was a dark 8 PM and I know nothing about auto stuff. Luckily, after a Good Samaritan gave my flat battery a jump to get going, I happened upon Sam and Guillermo at this O'Reilly Auto Parts. Sam did not hesitate to assist me and had my new battery installed (and the old one whisked away) in less than 15 minutes. Both gentlemen were polite, professional, and patient. Hopefully I will not need their assistance again any time soon, but if I do, I won't hesitate to visit this store again. Thank you, gentlemen! From the lady in the Nissan Rogue who was very rattled by her flat battery!
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August 2023 by Nathaniel Oakes
One of the worst experiences I've had. There was a young helpful worker who was great! He was the only helpful person there. We were in the middle of removing my battery in the Vegas heat due to my car not starting that day and needing to be jumped. Me and the young lad were working on removing the battery and were nearly complete when a guy with glasses and beard came out and said that they couldn't change my battery and to go to a mechanic because they couldn't be held liable. I told them I would purchase a battery as I need to get this one out anyways and will remove it myself with the tools provided. He said that the job was too difficult and they couldn't loan me one tool so I could take out said battery. So me and the worker had to put it all back together and I had to go somewhere else. I don't recommend this store at all. Avoid this O'Reilly's. The management is not good and I hardly ever feel the need to write a review in the first place but this one had to go up. 0/5 stars only upside there is the bilingual gentleman working the front everyone else can kick rocks.
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August 2023 by M. LeeHardy
Terrible customer service by a young guy that works at this store. Yesterday my husband and I step up to the counter to be helped. I said, "Hi, How are you doing today? The worker ignores me and starts talking to my husband. He wouldn't talk to me at all and barely answered my husband. He gave me this awful look. I have never felt so uncomfortable before. I think this worker needs help. The worker offered us higher-priced products than what was listed on the website as being there in the store. We offered to take the higher priced items, but then the worker said he had neither. My husband and I felt so disrespected. We took our business over to Auto Zone. Where we received excellent customer service. Products available and priced as listed on the website. The best $486.00 I have ever spent.
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April 2023 by Miguel Angel Calixto
They always have wat I need in parts?️?
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April 2023 by Lewil Arvie-Shedd
This location is a block from my place, but further away than autozone and I still much prefer it. The staff are really helpful.
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February 2023 by Kazandra Zalazar
CASHIER he was ARROGANT & DRY & FLAT. UNHELPFUL. UNCOOPERATIVE. I asked him 2 Questions!!!!!!
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December 2022 by Dallas Duncan
Went in and the girl said the OBD Scanner was broke when I asked.
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November 2022 by Flavio Andrade
If u dont want to waste ur time dont come this store specially if u dealling with the slow and lazy bearded guy wearing glasses this store needs a better management , mcdonalds ex workers are not good for automotive field!!
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November 2022 by michael morton
rude people locked the doors 10 minutes before closing time
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October 2022 by Twila Zinnermon
Wasn't very happy today! I purchased brake pads for a 2013 CHEVY MALIBU with Unlimited warranty! I find out TODAY that their records show it was for either a SAAB or A KIA...so now when I get the pads off my car...my UNLIMITED BRAKE PADS are for a car that's NOT mine!!! How can it be that these pads are supposed to fit MY CAR??? I didn't care for the condescending attitude of the person who assisted me either! Remember without your customers you have no business!!!
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September 2022 by Oscar Zurita
Employee weren’t busy and didn’t wanna help me find the issue w my car George basically told me to leave and goto autozone since he wasn’t experienced whoever the district manager is for them seems to not care or pay attention to his employees
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September 2022 by Justice Smitherman
Great place to shop for your autoparts and nice staff.
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July 2022 by Mmmi Ok
Worst store for auto parts I have went to. Bad Customer Service . You have to pay for shipping jus for a part but in auto zone and Napa you don’t have to pay. You jus have to pay for the part. Kept going to the store to pick up the auto part but it never arrived , they didn’t want to refund the money I payed for the shipping . I do not Recommend this Auto Parts Shop at alll to no one has
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July 2022 by MAY
They give good customer service and I'm glad they helped me
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July 2022 by Connie Caulfield
Always helpful. Best prices.
