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August 2024 by P.I. Becky
My mother, Caroline, was in Las Vegas last weekend, and the staff at Optica was professional, helpful and courteous when she asked for assistance twice.
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August 2024 by Steven Brooks
Horrible service. The ladies there have no professionalism.
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August 2024 by An Will (RE-LAX)
Very passionate people. Came in and they took care of me from the start!! Highly recommend them for your eyewear needs
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August 2024 by Alicia Rhinehouse
Poor customer service. I was immediately brushed off as soon as I walked in. After my very expensive glasses were fixed, they then gave them to a complete stranger without verification of identity before hand. Luckily I was present to identify and get my glasses from the other person, they could have been stolen. They're excuse was she was doing two things at once.
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June 2024 by Julia W
Great Service, very nice staff! Came for vacation and need a repair for my glasses. They need just 30 minutes and did it for free. Thank you very much.
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March 2024 by Raluca Pop
I just disputed the charge, I still don’t have my glasses.
They messed up my glasses twice!
They are trying for the 3rd time, crazy!
I still didn’t get a call back yet.
I gave them the glasses on Valentine’s Day. It was supposed to by my present to myself to get new lenses put in my own frame since new frames are crazy expensive!
They put the wrong prescription in my glasses twice! How can they do such a poor job!
I couldn’t see thru them at all! It was like a fish bowl, nobody has so bad prescription & they put these thick lenses in my frame!
They kept saying to get used to them! That’s crazy! Then they realized it was wrong prescription.
The second time they messed up again, crazy!
Then they said they have to send them to NYC lab then they said their lab is in Las Vegas.
So frustrating!
Where is this lab?
Why are they so dishonest?
Why do they keep making mistakes?
Why do they charge so much money for such poor service?
Why do they charge extra fee for using my credit card?
How many people are they affecting by doing such a poor job?
Do these people know they may have the wrong prescription? What if they are kids or older people that think they just have to get used to new prescription? I was told I would have to get used to the new prescription but I said I can’t see at all!
How am I supposed to walk around let alone drive with these glasses! Crazy! Then they realized it was the wrong prescription again & not high index & then now they are supposed to make them a third time! This is ridiculous!
Having the right prescription is very important!
Glasses are not something to get wrong, people need glasses to drive.
Can you imagine getting in a car accident because they said you have to get used to them when they were the wrong prescription both times?
Then I got new prescription & just one vision for both lenses. They put the wrong prescription twice even though the second time was supposed to be very easy, both eyes the same high index, same prescription for distance & not for reading at all. It was supposed to be simple the second time around but they still got it wrong! I was too nice trying to work with them & be understanding but they screwed up again! Crazy!
How can they do such a horrible job! ! It’s not brain surgery!
It’s making glasses!
Here we are a month later still no glasses & it was supposed to take only 1 week.
I wear my old prescription sunglasses to see.
I got some contacts to drive at night but not easy getting used to contacts.;(
I am used to wearing my glasses which I still don’t have.
They also charged me $30 because I used my credit card so 873.51 + 30.57=904.08
Who has 873.51 in cash to pay??
Isn’t it illegal to charge extra $30.57 because a customer is using their card?
I still didn’t get a call from them.
This is not right.
This is terrible service & a month of not having my glasses.
I wish I never went to them because they are not good at all.
I just don’t have faith in them unfortunately.
I just want my frame & my old lenses back so I can go somewhere else! This place was very disappointing!
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January 2024 by Josh Xu
I am traveling to Las Vegas and I found my lens fell out of my glasses frames in the morning. I came to this store since it is close to the hotel where I lived. The eye specialists here are very friendly. They quickly installed my lens back to my glasses and cleaned it. I can wear it without any issue and I did not need to pay any fee. I am super thankful for their service and help!!
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October 2023 by Lindsay USA
A wonderful selection of products and exceptional customer service. Staff were pleasant and helpful. Purchased two pairs of eyeglasses, one for reading and the other for driving, as I cannot get used to bifocals, and could not be more pleased with the purchase.
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September 2023 by Angie Vee
Walk in available at end of day. Was very welcoming at the end of day! I appreciated the kindness and most of all the service provided. I'm such in a time crunch and I needed answers on my sons vision and they came through for my son and I. Dr T. Very kind and patience shared kind words about my son as well. So glad to have people with compassion for there profession. Thanks to much I'll soon walk in and get my vision exam too here soon. ??
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September 2023 by Lyn USA
A wonderful selection of products and exceptional customer service. Staff were pleasant and helpful. Purchased two pairs of eyeglasses, one for reading and the other for driving, as I cannot get used to bifocals, and could not be more pleased with the purchase.
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September 2023 by kim marciano
T was Amazing to work with I told him he has some competition since Evan was on vacation when I visited August 21, 2023 I love my Gucci Frames ???
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May 2023 by Steven t
Lost the screw to my glasses, gentleman serving me was happy to fix it for me and did not charge me at all!
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October 2022 by Peter Köhler
Very friendly and competent staff. A lot of time was taken to find replacements for the damaged glasses. Highly recommended.
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October 2022 by Erik Harmon
Total life savers. Lost one of the temple tips from my glasses frames. I was visiting from out of town. Needed a fix. They were able to repair them for me in no time. Thank you. Thank you. Thank you.
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October 2022 by UnK SERRANO
We really appreciate this store. They fixed my husband’s glasses; made an adjustment, and no one had been able to help us before in a couple of years. Thank you Evan for your expertise, help, and kindness! When back in Vegas, we will look no further than your optical shop.
