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March 2024 by Carla H.
Arlene B from the Tropicana location is a good asset to the company . She is very friendly . She helped me refinance my auto loan and explained everything in detail. She took the time to answer my questions. Thanks for all your help Arlene.
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February 2024 by Dulce F.
Arlene was nice and explained everything correctly. 5/5. Ill be coming back to the nellis location!
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February 2024 by Johnathan B.
Donna and Arlene were very friendly and knowledgeable and made opening an account super easy.
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January 2024 by Kevin G.
I have been with this credit union for over 20 years and the customer service has been on a very steady decline. They have made it almost impossible to contact anyone with the credit union in the event of an emergency. I was on a trip out of town and was unfortunate enough to have lost or had my debit card stolen over the weekend. After calling the report the situation, they said the only they could do is to deactivate the card and new one will need to be ordered. Of course the only way to order a new one is to talk to a person with the credit union which was closed for the weekend and on Monday for MLK day. A financial institution operating in the United States, in 2024, should have the ability to provide 24 hour customer service for things such as getting a new card when lost or stolen, the ability to lock and unlock a card in emergencies, and to speak with an actual credit union representative. I have very little hope that this credit union will ever provide good customer service. It is truly ridiculous. UPDATE: I received a response from One Nevada stating that I should call the same customer service number that I have been calling all weekend. Providing a phone number to an AI operator and being forced to explain your problem over and over again because it can't find the right department to route my call is not customer service. I want to talk to a human being, not a bot. It is obvious that you do not value your members. Do better One Nevada.
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December 2023 by Harold B.
I went in to get a transaction done and Latoya McGahee was so very attentive to my plight. Shook took her time to assist me and gave me exemplary service while multitasking with other patrons!! She is 5 star!! Love her for her attitude and personality!
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November 2023 by Anna J.
Miss.Arlene bark Very sweet super helpful! Had questions she answered them quickly, gave me a good review on the benefits she definitely needs a raise and good vacation pay
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November 2023 by C “Bunchu” Garcia
Convenient location for me.
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September 2023 by Me N.
Very disappointed how we were treated after being with this bank over 20 years. They were being very suspicious and not honest with us for no real reason so we changed banks.
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August 2023 by Laura N.
Josue Mac Garcia helped answered every loan question and walked me thru the process of obtaining a personal loan at a time when I really needed it. Will always come back to see him for any future needs.
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August 2023 by shay c.
Always always ask for Josue Garcia he has the most pleasant attitude ever in there.allways has a big bright smile on his face and happy to help. the ATM was broken so I had to go inside he knew me by name and said no worries everything is fixed.now that's the best thing ever from an amazing financial service advisor, because of how he treats me all the time I need help I think I'm a make one Nevada my main bank. for all my financial needs.....being pleasant acknowledging customers in a professional kind matter go along way and Josue do just that i should not have to feel that your having a bad day or your not approachable and i never feel that with josue.
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August 2023 by Don W.
Im only giving a 4 because the Hispanic young woman acted like she didn't want to help anyone everyone that was walking in she keeps her head turned I'm a old man. And that bother me nothing worse than these young people turning there nose up like they don't want to help customers. thankfully the only man there was very nice and helpful friendly after he got off a call and said he a help. She looked up turned her head short dark head gal straight hair I'll stick to my nellis location
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July 2023 by Taylor Kauwe
This place is great! They helped my step dad make an account and walked us through all of our questions. Teresa was super helpful and very kind. She made the experience great, and i’m super appreciative!
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December 2022 by Terila F.
Tania , Joshua & Tanya are absolutely the bestest when it comes to One Nevada !!! They are compassionate towards their members and their warm welcoming is neverending . They are all of the above , they will work hard every step of the way for everyone until everything is up to your liking because they truly care . Having One Nevada and these wonderful outstanding people in our lives today is the BEST decision we've ever encountered . Trust and believe only good energy and good things will enter your life because One Nevada Credit Union is GENUINE ....
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September 2022 by Noa L.
Yes, we did come in 15 minutes before closing, but nevertheless Joanna Ballangao took care of us like we were her first members of the day. Customer service 10/10, professional 10/10, and smile 12/10. One Nevada has not failed me once since I've moved here. Keep up the great work Joanna!
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August 2022 by Kevin J.
I came in to open a checking account and was helped by BLANCA. She was very knowledgeable and made sure I understood everything before moving forward. I was so comfortable with the process of opening an account that I referred my friend to open one as well.
