-
January 2024 by Deborah Fox
The service was impeccable and all the staff was very friendly! The person who helped me to open up my new account was very helpful and friendly! Thank youGenaro Rangel.
-
December 2023 by Andreas Seckler
Came in here 12 minutes before they closed for holiday break to open a new account. Most places would turn me away, but not One Nevada. The branch manager Efrain was very welcoming and happy to assist me in opening a new account, even though it could cut into his holiday time. He was quick in getting the account setup but did not make me feel rushed, and answered any questions I had. This is exemplary customer service and another reason I’m happy to take my business from Citibank to this local credit union. Highly recommend!
-
December 2023 by Sam Monaghan
Walked in to the El Capitan branch make a simple payment , the employee manages to make an easy process a 20 minute ordeal due to her mistake. Sweet.
-
November 2023 by Darnell Stokes
Easy to apply, online access for all available features. Great customer support and service. Nadia was great getting us started and explaining all the features on the mobile app.
-
November 2023 by Justin
Ericka McHenry was amazing helping me set up an account as well credit builder so friendly so grateful to now be apart of the one Nevada family she made my experience so amazing I wish there were more bankers out there that was friendly an helpful I’m truly grateful today for this experience in the past been having bad banking experience not this experience I would definitely recommend for any one wanted to get a new account to see Ericka
-
November 2023 by kelly sutton
Nadia was very friendly and helpful. She was able to answer all of our questions about opening a new account.
-
November 2023 by Leomar C.
Ericka Mchenry has excellent customer service. We are in and out, no long wait. She made us feel like a family. It was super easy to get a loan and we got our phone call from her in less than 30 minutes to let us know we got approved. I would not go anywhere else to get a loan but One Nevada, lowest rate and for me the customer service of Ericka is what I am going to refer One Nevada to anyone who would like to get a loan. Thanks so much Ericka.
-
October 2023 by Essie Gilliam
Ericka has been a stellar Financial Rep for me for several years. She is always courteous and helpful when I need assistance. She makes my banking experience wonderful.
-
October 2023 by Michael Turner
l come to see MS Ericka at the credit union, she is very helpful n professional to all my banking needs.
-
July 2023 by Wisdocu P.
I had the disgrace to had chosen one nevada to get a home loan, I work with a lender called Roger white, which is a really nice person but horrible at working, he encouraged me to get two home loans at the same time even though my deb ratio wasn't ideal for that, he would take 3-5 days to get back to me on the phone, eventually I ended up not qualifying for both Ku loans, loosing 5k on my earnest money deposit, plus 1k between home appraisal and home inspection, thankfully I was able to purchase one home trough my savings, but if it hadn't been for the fact that I had enough savings I would've wasted other 6k in that house plus 3 months of going back and forth with paperwork... to say that I'm disappointed/ angry would be the least, I hope you get to work with a third person that makes money trough comission and not trough salary, so that you don't end up waisting time/ money and even the whole deal.
-
June 2023 by Michael D.
So much for the so-called "Digital Revolution" at One Nevada Credit Union! What a bunch of B-S !!! In addition to "up-graded" graphics that look like OLD,MONOCHROMATIC graphics straight off of 1970's Mainframe Computer Terminals, it is now TWICE AS HARD to just print out a frickin monthly statement! Hey guys,WHO EVER you hired to give you guys an "Online Makeover", SUE THEM to get your money back,and REHIRE the outfit you used the LAST TIME for your BETTER LOOKING and USER FRIENDLY Webpage!
-
June 2023 by E A.
Words can not begin to express the awesome staff at this branch. They go above and beyond for me and my family. I can most definitely say I remain a loyal customer because I am supported by their efforts. I have to mention that Erica is phenomenal. Erica continues to assist me with the ever changing dynamics in my life. She wholeheartedly supports my growth with the changing platforms of online banking. Erica goes above and beyond to demonstrate her attention detail while helping me navigate my bank accounts, credit accounts and Credit Karma. I will continue to be apart of any branch she is at!
-
June 2023 by Lisa White
Elizabeth was so helpful to me i love working with her
-
April 2023 by Shawn H.
I have been banking with One Nevada for over 15 years. I have good credit, and in the time I have been with them, I have never been approved for a credit card, mortgage, car loan, or personal loan. A few years ago someone was able to get my debit card number and emptied out my account, One Nevada field a claim and gave me back my money with the understanding that if they found I was at fault it would be reversed, which is fair. This had happened again. Now, One Nevada goes through a 3rd party who investigates and will not have a resolution until 7 to 10 days out. In the meantime, none of my money will be given back until they are done with their investigation. This is absolutely horrible , especially when fraud is blatant. This is a horrible disregard for customers. I will be closing my account and would suggest that you think twice before banking with them. Horrible.
-
August 2022 by Sharon Aaker
Reina and the staff at OneNevada were very helpful to me recently when my debt card was compromised. I appreciate their efforts.
