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February 2024 by Tom O.
emone from one nevada was very helpful!! explained everything Thank you Karen Olkowski One Nevada five stars
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December 2023 by Maria C
The over draft fee is way too much. For . 16 Cents over I I got charged 35.00 plus 2 more dollars for Day. It used to be a over draft only if was for 200 dollar or moore. What happened.????
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December 2023 by Stef S.
THE most unavailable "bank" via phone or in person I've ever been involved with. Phone options do not address issues and you cannot talk to anyone.
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November 2023 by Brandon V.
George was excellent. Customer service was excellent. I tried major branches and could not get the help I needed. Very easy to work with
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September 2023 by Juan Mazo
Very clunky credit union operating in modern times. I wish my dealership never recommended me these folks. I wish I paid the rate I found than the rate they found. the extra interest would be worth it for me if it meant I had a much smoother time transacting.Twice they lost my track of my insurance. They have these rules that say I need to update them on changes to my insurance even though I have them set up as a lien holder. To properly do this I need to keep a document that shows the address and name which is all out in Indiana.If you dont do this, they force a 5k insurance thing on you. It ends up being a double payment every month. To verify this paperwork, it takes up to 30 days and if you don't pay it the loan is considered late.They did say that if you pay the up front and the refund is provided, theyll let you pick to apply to the loan or to the next month's payment. I asked for this in writing. They said they do no have this in writing.That my beef with their insurance processes.They do this weird thing if you call during business hours if there is too many people waiting. They tell you sorry, but its too many people calling and ask you to call back.... terrible emotions ensue after a 10 min wait.The people when they get on the phone are useful. However, I feel like they are not enabled enough to be able to do whats right by the customer. Too much hemming and hawing. They need a better more robust system in place that is reflective of the times we live in.If its up to me, id pay to refi out with a better lender. However, rates shot up so its not worth it.Short version of this.Go with a more modern lender even if it means paying a little bit more!
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August 2023 by Jason Starr
Closed ?
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April 2023 by Pat H.
I have always had great service with Jessica at the Rainbow location (LV). She has been helpful and understanding along with the other ladies at the branch. If Jessica is busy, the other ladies will answer my question and assist. I also had a very experience with Jose Mendoza from the Nellis and Charleston location. He saw that I was struggling with inputting my information in the unit when you walk in - he came right over and assisted. I noticed that he is a young man with manners and when I arose from my seat, he also stood in respect. The Nellis branch has consistently helped me in different ways and are always attentive. I appreciate both branches and their willingness to assist. Thank you so very much. pat
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February 2023 by Chen L.
I had the pleasure of working with Alexia and she truly went above and beyond to help me secure a car loan. Her knowledge and professionalism made the process seamless and stress-free. Not only was she efficient, but she also made sure to explain every step of the process and answer all of my questions. I highly recommend working with Alexia for any of your banking needs. She is a true asset to and a true gem in the world of finance. Thank you, Alexia, for all of your help!"
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January 2023 by Roberta M.
George was amazing during my HELOC application processing! Very attentive and communicative! It was a super fast and easy process. Thank you George for all your help!!
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January 2023 by Susan E.
Well, I made a human error and forgot to make a house payment. I went into the One Nevada on Flamingo and Ft. Apache location and was taken care of by Rebecca Albrecht who graciously helped me out and took care of the situation for me. Because of service like hers....I have been a customer of One Nevada for over 32 years now and not only do I bank there, but have a mortgage with them and also send buisness to Anthony Tuason in their mortgage Dept. because they are the best around with great rates, low fees and no hidden garbage fee like most lenders have.
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December 2022 by Emma F.
Busy location. It took over 40 minutes to make a withdrawal. Just a tip if you absolutely have to go inside, try to come early in the morning if you can because it gets crazy busy in the afternoon.
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October 2022 by Janice H.
High praise to the personnel of the Blue Diamond One Nevada credit union. They are professionals at what they do and handle accounts with discretion and competence. Alexia has helped me with my accounts when I needed to report a fraud claim. Everything was handled efficiently and compassionately.
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September 2022 by Leilani S.
1st off we want to give a shout out to One Nevada location on Blue Diamond and Decatur' for all of your help and patients Mrs.Shelly Webb thank you for taking so much time to answer all of our silly questions and just making sure that we were confutable about all our decisions we really APPRECIATED all of your help if anyone needs a good laugh and good conversation go see Mrs. Shelly Webb shout out to the manger at Blue Diamond and Decatur' keep up the good work with your staff and your location is always on point with cleanses and speedy service thank you so much We went to about 3 pm and it was not crowed at all we waited less then 5 mins to be helped 10/10 Customer service 10/10 (that's a must )Thanks again Nevada One Blue Diamond/ Decatur Location & Mrs.Shelly Webb...!
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August 2022 by Carlos D.
Went in this morning 8/8/2022 with no expectation of being helped because of my past mistakes. But, to my surprise I was able to open an account! Very smoothly and took maybe 30 minutes!! George was a huge help and very friendly! Helped me with downloading the app and also guiding me through it!! Greatly appreciated and highly recommend this location and their staff!!
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August 2022 by Lisa F.
Apparently One Nevada credit union doesn't play nice like all other credit unions. It's has always been a curtesy to not charge ATM fees for using credit union to credit union machines but One Nevada DOES charge a fee. I Won't be back...