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February 2024 by Mairelys Teruel
What a lack of customer service experience. Today my husband and I walked in to do an auto loan application, we signed in and took a seat. No one acknowledge us nor say welcome. The banker Joanna Ballangao was available at her desk and not even look up to say Hi, after 5 minutes she looked at us and call my husband by his name still sitting from her desk, without standing up and all she said was how can i help you? Instead of standing up, acknowledging and showing interest that she was willing to help. She decided to stay at her seat with her worst attitude, not even smile or anything like that. Myself working at Wells Fargo for 10 years can notice the lack of empathy, poor customer service and lack of professionalism. What a shame to walk inside a branch and receive this poor treatment. Will never go back.
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February 2024 by carolina olson
Very professional and helpful in answering all my questions and took the time to walk me though any problems I had. Thank you so much Jackie.
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December 2023 by Stef S.
THE most unavailable "bank" via phone or in person I've ever been involved with. Phone options do not address issues and you cannot talk to anyone.
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November 2023 by Gina Pizano
George was very help, he helped my friend Monica get an account. He's at the Sunrise location.
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November 2023 by Brandon V.
George was excellent. Customer service was excellent. I tried major branches and could not get the help I needed. Very easy to work with
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September 2023 by Anamaria Rosales
I am very grateful for the service by José Mendoza. He assisted with helping me with My online banking with great detail.
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September 2023 by Shane Gibrick
Arlene at the sunrise Branch was more than helpful and very knowledgeable thank you so much post
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August 2023 by Jose
This bank has lost customers checks has given me an attitude about my money has made funds available on my account then drafted my account for that balance the acted stupid because they lost a check that never bounced calling my customers stupid and left me with no funds because of them loosing my checks and then when I get a little bit of money in the themselves not auto it said I gave authorization to transfer funds looks like another report the business of how they handle others money and blame the customer
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August 2023 by Brent
Never again! After waiting 20 minutes to make a deposit inside (ATM outside is completely broken,) I left feeling betrayed yet again. How can you afford to employee people (I counted 5 employees inside just watching us in line) when there are virtually no banking services operational? Also they changed member rules last year to allow themselves to steal from you when your account balance is low. They literally owe you no obligation whatsoever after reviewing the entirety of their membership agreement (see excerpt below.) Your money would probably be safer/more accessible in a shoe box, BEWARE!"Notice of Errors & Liability: It is your obligation to examine your statements for any discrepancy concerning any wire transfer. If you fail to notify us of statement or transaction errors as required under this Agreement, we will not be liable for, and you agree to indemnify, defend, and hold us harmless from any damage, liability, loss or expense (including reasonable attorneys’ fees and costs) which you could haveprevented."
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August 2023 by Georgina Rodriguez
Jose has always been extremely helpful with my financial needs.
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June 2023 by MANUEL A TOLENTINO
Great services
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May 2023 by Cruz Leija
Jose Mendoza would help you with any questions you may have.
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May 2023 by OLIVIA ESQUIVEL
Jose Mendosa he's the best, he would help you if you have any questions.
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March 2023 by Dominique Smith
Chris was amazing great customer service fast setup with my new account . Welcomed me instantly once I entered the building. Chris works at the 1292 S Nellis Branch he was amazing thank you
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January 2023 by Roberta M.
George was amazing during my HELOC application processing! Very attentive and communicative! It was a super fast and easy process. Thank you George for all your help!!
