-
February 2024 by Dulce F.
Arlene was nice and explained everything correctly. 5/5. Ill be coming back to the nellis location!
-
February 2024 by Johnathan B.
Donna and Arlene were very friendly and knowledgeable and made opening an account super easy.
-
January 2024 by Kevin G.
I have been with this credit union for over 20 years and the customer service has been on a very steady decline. They have made it almost impossible to contact anyone with the credit union in the event of an emergency. I was on a trip out of town and was unfortunate enough to have lost or had my debit card stolen over the weekend. After calling the report the situation, they said the only they could do is to deactivate the card and new one will need to be ordered. Of course the only way to order a new one is to talk to a person with the credit union which was closed for the weekend and on Monday for MLK day. A financial institution operating in the United States, in 2024, should have the ability to provide 24 hour customer service for things such as getting a new card when lost or stolen, the ability to lock and unlock a card in emergencies, and to speak with an actual credit union representative. I have very little hope that this credit union will ever provide good customer service. It is truly ridiculous. UPDATE: I received a response from One Nevada stating that I should call the same customer service number that I have been calling all weekend. Providing a phone number to an AI operator and being forced to explain your problem over and over again because it can't find the right department to route my call is not customer service. I want to talk to a human being, not a bot. It is obvious that you do not value your members. Do better One Nevada.
-
December 2023 by roscoe543
I went to the Pearl Street branch today and Abigail Garcia was the FinancialServices Representative that took care of me, I can only say Five Stars is not enough, Abigail took care of my business and answered all my questions,to my satisfaction and I will definitely go to Abigail in the future.Great Job, and a Great Representative for One Nevada Credit Union.Dennis C
-
December 2023 by Harold B.
I went in to get a transaction done and Latoya McGahee was so very attentive to my plight. Shook took her time to assist me and gave me exemplary service while multitasking with other patrons!! She is 5 star!! Love her for her attitude and personality!
-
December 2023 by Marco Lopez
Thank you Josue Mac for your help and services. I got the help I needed, first time going to One Nevada Credit Union pleased and greatful for being informed well by Mac very professional and went beyond the services. I would highly recommend this branch to my friends and family
-
December 2023 by Noe Ramirez
Arlene Bark has been a pleasure to work with. She is very professional and courtious.
-
November 2023 by Anna J.
Miss.Arlene bark Very sweet super helpful! Had questions she answered them quickly, gave me a good review on the benefits she definitely needs a raise and good vacation pay
-
November 2023 by John Evans
Arlene Bark was a huge help. She ensued my issues and concerns were completely taken care of. I'd gladly go back to that branch location just to have her help.
-
October 2023 by Cindy Marie Carreon
Arlene Bark have good customer service & helpful! 10/10 recommended!
-
October 2023 by Suzie Sims
I had a wonderful experience with my personal banker, Arlene. She was efficient, knowledgeable, helpful, friendly & sweet.
-
September 2023 by Terila Fitzgerald
Loan officer Mac is amazing ! Since day one he's kind , he has a warm heart and he is very compassionate towards his members like us . Hubby and I are so happy !!! We strongly recommend Mac to everyone , it'll be worthwhile and you'll appreciate everything he does that you'll come back each time to see him greet you with his handsome smile and awesome welcome to meet your needs . We love you Mac !! ALOHA !!!
-
September 2023 by jennifer quartaro
This is by far the best place I've ever gone to and the easiest to set up an account Arlene is superb she's friendly and you feel like you're welcome I would give them 12 Stars if they were there
-
September 2023 by Ruben V.
I had lost my card and needed a replacement and luckily the lady here, her name is Arlene Bark was super nice and helped me get everything back to normal
-
September 2023 by Me N.
Very disappointed how we were treated after being with this bank over 20 years. They were being very suspicious and not honest with us for no real reason so we changed banks.
