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February 2024 by Robert Mrbena
Worst experience as a customer and worst experience as a long time loyal customer, this place set a new standard on how not to treat a long time customer. Metro customer service said they'd eat the costs just go to any local location to "scan my phone" and they'll pay for the sim swap and went to this location literally the guy at the counter tried to extort $25 out of me for wanting to swap a sim card to a new phone. This is the dumbest thing to do you literally lost a customer over $25? I went back to T-Mobile I'm getting a better plan anyway better deal it's $25 for 6.5 Gigs of data Metro charges $25 for 5 gigs* of data also will hold their service hostage unless you pay $25 for a swapping a sim card? took the fun out of upgrading to a new phone, thanks for nothing Metro, THANK YOU T-MOBILE for making this the best experience to switching carriers and saving me from these goons, the guy at the counter didn't help at all, he lost a long time customer over $25, how petty are you guys?
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February 2024 by Judy Eady
They didn't help me. I will contact corporate office.
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December 2023 by Theresa Campbell
No questions asked, Customer service on point!
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December 2023 by Annie Vanhoy
Beautiful ❤️
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December 2023 by Theresa Keyes
Employees here are so helpful they go out of their way for each and every customer. Highly reccomend.
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September 2023 by Edward Blackwell
Wow. What a difference a store makes. Earlier I was at Bonanza & Eastern and left dejected about the phone but my friend said to try Charleston & Torrey Pines and Jabir brought a smile as I left with my phone working again. In fact we both left smiling. Thank you again JABIR
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August 2023 by eearth21
I was helped by Moti to get a new phone after mine was destroyed. Moti was very friendly and helpful. You come in here and need help my mans Moti got you.
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August 2023 by BaconRblxProductions
J.B was wonderful. He was able to activate my phone for me because after reactivating my phone over the phone with 3 Metro representatives, they weren’t able to help. J.B was professional, courteous and fast . He was a pleasure to work with.
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August 2023 by Christopher Miller
The man that help me today was very fast paced and very helpings and nice when working with me he was also very understanding and generous. Definitely coming back to this location very well put together thank you.
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August 2023 by Martin Gee
These guys have great customer service, and were really hopeful with helping me get upset with a new phone
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August 2023 by Elder Jose Muñoz
The team is very professional. They give me the best deal .Thanks for helping us .great service
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August 2023 by Toya Toya
The young man was very helpful and friendly ill always come back to this location
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August 2023 by Felix G.
Jabir and manager provided excellent service! Patient and walked through all the steps and pros and cons of different phones. Walked out feeling like we made a great purchase with excellent service. Installed the glass protector and set everything up. They worked late to ensure they address all questions. Thank you Jabir and manager!
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August 2023 by Abraham Higareda
I love going to this store all the time. Staff is very good and very respectful. They give you the best they can. They offered water and snacks, I never had this kind of experience with metro before.Thanks Muqeet, Tauhid, and Asad.
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August 2023 by Damon Humphrey
Just visited the store today, great experience, way faster and smooth. Will definitely go back. ManagersMuqeet and Faraz were fabulous.
