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June 2024 by Matthew Cleek
Had an excellent experience today with my salesman Tanveer where he helped me above and beyond. I give their store 6 stars.
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May 2024 by Janice Al-Hasan
Thank you Rashid for helping me buy a new phone. You wre awesome!!!???
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April 2024 by Daniel Flores
Amazing customer service , quick and great service , explained prices and types of phones provided by metro .
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April 2024 by Nicolás Alfaro
He saved my money and give me a brand new phone. Good customer service
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April 2024 by brian downer
Go to this store if you want to be treated like a human being. Ali an Aiden did more then any other store I went to. I finally have my phone again after 3 weeks. They are great I want to look at them kno I appreciate both of them. There customer service is A+. Thank you guys for everything.
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April 2024 by Georgy Campagna
I like Ali because he goes out of his way to help people.
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April 2024 by Guadalupe Cavazos
I came in to add a phone line and came out with 2 phones and home internet and extra at a great price!!! Great customer service and considerate of what we needed. He listened what we wanted. I'll continue to be a customer!
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April 2024 by Felix England
He gave me best customer service ?
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April 2024 by Faraz rahim
BEST CUSTOMER SERVICE EVER ❤️
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January 2024 by Charles Prince Jr.
Do not go to this Metro location, I went and got new service for my wife and myself, I told the rep that I was approved for ACP, so getting a discount on my bill, they apparently only applied it temporarily for one month then my bill went up, I called customer service and they told me that it should have been applied to permanently to my account, they gave me the highest plan and applied it for one month when I specifically said I didn't want that. Basically got extra money from me for something I didn't request then when I wanted to add internet they said it was going to be 170 up front but then customer service said it was only 65 and that every month after that it should only be 25 a month, I talked to the reps up the road at the eastern location and they confirmed that as well so I don't know what kind of management they have going on at this store but if they can up charge you they will. Go to a different location that will be more transparent with you about you account.
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December 2023 by Solange B.
I didn't get the service I requested for 15 days and I got charged??? i had to stay on top. At Spring Mountain rd, I have been client for many years and I do have automatic payment. I went to the store to ADD a $10.00 service. They charged me automatically $20.00 and after 16 days that I paid for it I had no service. I went back to store because I never got the service. The girl correct my plan. But when I try to use it didn't worked. I did call customer service. At costumer service a lady changed my plan again and at the end put her rude supervisor to talk to me, still didn't work . I went back to store, the girl help me100% changing my plan again. I went add $10 service on my service and I get charged $20 and for "15 days I had no service". Terrible customer service.
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June 2023 by Steven m Graham
Still metro
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June 2023 by Nicholas Traina
I get treated like I matter at this store
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June 2023 by Gerardo Sanchez
Excellent service ???
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June 2023 by Ivan Cardona
Great service
